<div dir="ltr"><div dir="ltr"><div class="gmail_default" style="font-family:arial,helvetica,sans-serif;font-size:small">Further update, EBSCO has now created an enhancement request,SI# 248497 for this issue. I encourage those interested in this issue to contact support@ebsco,com or your customer account specialist to have your institution added to that enhancement request. I have in the past been given to understand that the more customers associated with an enhancement request, the more and faster attention it gets.</div><div class="gmail_default" style="font-family:arial,helvetica,sans-serif;font-size:small"><br></div><div><div dir="ltr" class="gmail_signature"><div dir="ltr"><div><div dir="ltr"><div><div dir="ltr"><div><div dir="ltr"><div><div dir="ltr"><div><div dir="ltr"><div><div dir="ltr"><div dir="ltr"><div dir="ltr"><div>Melissa Belvadi</div><div>Collections Librarian</div><div>University of Prince Edward Island</div><div><a href="mailto:mbelvadi@upei.ca" target="_blank">mbelvadi@upei.ca</a> 9<span style="font-size:12.8px">02-566-0581</span></div><div>my <a href="http://www.google.com/calendar/embed?src=mbelvadi%40upei.ca&ctz=America/Halifax&mode=week" style="font-family:arial,helvetica,sans-serif;font-size:small;color:rgb(17,85,204)" target="_blank">public calendar</a></div><div><a href="https://mbelvadi.youcanbook.me/" target="_blank">Make an appointment</a> via YouCanBookMe</div><div><br></div><div><br><br></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div><br></div></div><br><div class="gmail_quote"><div dir="ltr" class="gmail_attr">On Fri, Apr 26, 2019 at 4:06 PM Melissa Belvadi <<a href="mailto:mbelvadi@upei.ca">mbelvadi@upei.ca</a>> wrote:<br></div><blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div class="gmail_default" style="font-family:arial,helvetica,sans-serif;font-size:small">Hi, all, I also reached out to EBSCO support and got a "that's what we get from APA" answer from them, so I then contacted someone I know at APA, and got this answer:</div></div><blockquote style="margin:0px 0px 0px 40px;border:none;padding:0px"><div dir="ltr"><div class="gmail_default"><font face="arial, helvetica, sans-serif">APA is aware of the problem, and discussed this with EBSCO yesterday. When APA provides content that is not an article, we provide tags in the file name to indicate what type of content it is (e.g., cover, advertisement, etc.). We requested that EBSCO use these tags to more properly indicate what these “untitled” records are, so users can tell what type of records they are at first glance and not be confused by them. EBSCO indicated that they are open to using these tags, but they did not confirm how quickly they would implement this change. They would likely expedite their response if more EBSCO customers report the issue to them.</font></div></div></blockquote><div dir="ltr"><div class="gmail_default"><font face="arial, helvetica, sans-serif"><br></font></div><div class="gmail_default"><font face="arial, helvetica, sans-serif">So I highly recommend that all of you who want this fixed please asap email <a href="mailto:support@ebsco.com" target="_blank">support@ebsco.com</a> and tell them so.</font></div><div class="gmail_default"><font face="arial, helvetica, sans-serif">You are welcome to reference my own support case# which may get the complaints joined: EBSCO Support Case #3629325</font></div><div class="gmail_default"><font face="arial, helvetica, sans-serif"><br></font></div><div class="gmail_default"><font face="arial, helvetica, sans-serif"><br></font></div><div><div dir="ltr" class="gmail-m_1222246105333128398gmail-m_-5345199824397203813gmail_signature"><div dir="ltr"><div><div dir="ltr"><div><div dir="ltr"><div><div dir="ltr"><div><div dir="ltr"><div><div dir="ltr"><div><div dir="ltr"><div dir="ltr"><div dir="ltr"><div>Melissa Belvadi</div><div>Collections Librarian</div><div>University of Prince Edward Island</div><div><a href="mailto:mbelvadi@upei.ca" target="_blank">mbelvadi@upei.ca</a> 9<span style="font-size:12.8px">02-566-0581</span></div><div>my <a href="http://www.google.com/calendar/embed?src=mbelvadi%40upei.ca&ctz=America/Halifax&mode=week" style="font-family:arial,helvetica,sans-serif;font-size:small;color:rgb(17,85,204)" target="_blank">public calendar</a></div><div><a href="https://mbelvadi.youcanbook.me/" target="_blank">Make an appointment</a> via YouCanBookMe</div><div><br></div><div><br><br></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div><br></div></div></div><br><div class="gmail_quote"><div dir="ltr" class="gmail_attr">On Wed, Apr 24, 2019 at 7:14 PM Karen Kunz <<a href="mailto:Karen.Kunz@oit.edu" target="_blank">Karen.Kunz@oit.edu</a>> wrote:<br></div><blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex">
<div lang="EN-US">
<div class="gmail-m_1222246105333128398gmail-m_-5345199824397203813gmail-m_8942212848022507641WordSection1">
<p class="MsoNormal"><span style="color:rgb(31,73,125)">Or even [Non-article]. I’ll try to remember to suggest that next time I talk to our EBSCO rep.<u></u><u></u></span></p>
<p class="MsoNormal"><span style="color:rgb(31,73,125)"><u></u> <u></u></span></p>
<p class="MsoNormal"><span style="color:rgb(31,73,125)">Karen<u></u><u></u></span></p>
<p class="MsoNormal"><span style="color:rgb(31,73,125)"><u></u> <u></u></span></p>
<div>
<div style="border-right:none;border-bottom:none;border-left:none;border-top:1pt solid rgb(225,225,225);padding:3pt 0in 0in">
<p class="MsoNormal"><b>From:</b> Grossman, Jeff <<a href="mailto:jgrossman@coloradomesa.edu" target="_blank">jgrossman@coloradomesa.edu</a>> <br>
<b>Sent:</b> Wednesday, April 24, 2019 2:18 PM<br>
<b>To:</b> Beth Denker <<a href="mailto:beth@coalliance.org" target="_blank">beth@coalliance.org</a>>; Karen Kunz <<a href="mailto:Karen.Kunz@oit.edu" target="_blank">Karen.Kunz@oit.edu</a>>; <a href="mailto:eril-l@lists.eril-l.org" target="_blank">eril-l@lists.eril-l.org</a><br>
<b>Subject:</b> RE: PsycARTICLES on EBSCO problems with [Untitled] for article metadata<u></u><u></u></p>
</div>
</div>
<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal"><span style="color:rgb(31,73,125)">Beth,<u></u><u></u></span></p>
<p class="MsoNormal"><span style="color:rgb(31,73,125)"><u></u> <u></u></span></p>
<p class="MsoNormal"><span style="color:rgb(31,73,125)">Yes, highly annoying… it would definitely be better to have some context for students such as [Issue Cover – No title].<u></u><u></u></span></p>
<p class="MsoNormal"><span style="color:rgb(31,73,125)"><u></u> <u></u></span></p>
<p class="MsoNormal"><span style="color:rgb(31,73,125)">Jeff<u></u><u></u></span></p>
<p class="MsoNormal"><span style="color:rgb(31,73,125)"><u></u> <u></u></span></p>
<p class="MsoNormal"><span style="color:rgb(31,73,125)"><u></u> <u></u></span></p>
<p class="MsoNormal"><span style="font-size:12pt;font-family:Utsaah;color:rgb(31,73,125)">Jeff Grossman<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:12pt;font-family:Utsaah;color:rgb(31,73,125)">Electronic Resources Librarian<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:12pt;font-family:Utsaah;color:rgb(31,73,125)">Colorado Mesa University<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:12pt;font-family:Utsaah;color:rgb(31,73,125)">970.248.1520<b><u></u><u></u></b></span></p>
<p class="MsoNormal"><span style="font-size:12pt;font-family:Utsaah;color:rgb(31,73,125)"><a href="mailto:jgrossman@coloradomesa.edu" target="_blank">jgrossman@coloradomesa.edu</a><u></u><u></u></span></p>
<p class="MsoNormal"><span style="color:rgb(31,73,125)"><u></u> <u></u></span></p>
<p class="MsoNormal"><span style="color:rgb(31,73,125)"><u></u> <u></u></span></p>
<p class="MsoNormal"><span style="color:rgb(31,73,125)"><u></u> <u></u></span></p>
<div>
<div style="border-right:none;border-bottom:none;border-left:none;border-top:1pt solid rgb(225,225,225);padding:3pt 0in 0in">
<p class="MsoNormal"><b>From:</b> Eril-l <<a href="mailto:eril-l-bounces@lists.eril-l.org" target="_blank">eril-l-bounces@lists.eril-l.org</a>>
<b>On Behalf Of </b>Beth Denker<br>
<b>Sent:</b> Wednesday, April 24, 2019 3:12 PM<br>
<b>To:</b> Karen Kunz <<a href="mailto:Karen.Kunz@oit.edu" target="_blank">Karen.Kunz@oit.edu</a>>;
<a href="mailto:eril-l@lists.eril-l.org" target="_blank">eril-l@lists.eril-l.org</a><br>
<b>Subject:</b> Re: [Eril-l] PsycARTICLES on EBSCO problems with [Untitled] for article metadata<u></u><u></u></p>
</div>
</div>
<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal"><span style="color:rgb(31,73,125)">Hi Karen,<u></u><u></u></span></p>
<p class="MsoNormal"><span style="color:rgb(31,73,125)"><u></u> <u></u></span></p>
<p class="MsoNormal"><span style="color:rgb(31,73,125)">I do think that is what they are maybe seeing it on too – all of this is second-hand for me since I am basically the go-between but good to know. They hadn’t specified before that it was only TOCs, ads, other
non-article type things. That does help. Still annoying for the users though I would think.<u></u><u></u></span></p>
<p class="MsoNormal"><span style="color:rgb(31,73,125)"><u></u> <u></u></span></p>
<p class="MsoNormal"><span style="color:rgb(31,73,125)">Beth<u></u><u></u></span></p>
<p class="MsoNormal"><span style="color:rgb(31,73,125)"><u></u> <u></u></span></p>
<div>
<p class="MsoNormal" style="background:white"><span style="color:black">Beth Denker</span><span style="font-size:12pt;color:black"><u></u><u></u></span></p>
<p class="MsoNormal" style="background:white"><span style="color:black">E-Resource Licensing and Administrative Manager<u></u><u></u></span></p>
<p class="MsoNormal" style="background:white"><span style="color:black">Colorado Alliance of Research Libraries<u></u><u></u></span></p>
<p class="MsoNormal" style="background:white"><span style="color:black">3801 E. Florida Ave., Suite 515<u></u><u></u></span></p>
<p class="MsoNormal" style="background:white"><span style="color:black">Denver, CO 80210<u></u><u></u></span></p>
<p class="MsoNormal" style="background:white"><span style="color:black"><a href="mailto:beth@coalliance.org" target="_blank"><span style="color:blue">beth@coalliance.org</span></a><u></u><u></u></span></p>
<p class="MsoNormal" style="background:white"><span style="color:black">303-759-3399 ext.100<u></u><u></u></span></p>
</div>
<p class="MsoNormal"><span style="color:rgb(31,73,125)"><u></u> <u></u></span></p>
<div>
<div style="border-right:none;border-bottom:none;border-left:none;border-top:1pt solid rgb(225,225,225);padding:3pt 0in 0in">
<p class="MsoNormal"><b>From:</b> Karen Kunz <<a href="mailto:Karen.Kunz@oit.edu" target="_blank">Karen.Kunz@oit.edu</a>>
<br>
<b>Sent:</b> Wednesday, April 24, 2019 2:30 PM<br>
<b>To:</b> Beth Denker <<a href="mailto:beth@coalliance.org" target="_blank">beth@coalliance.org</a>>;
<a href="mailto:eril-l@lists.eril-l.org" target="_blank">eril-l@lists.eril-l.org</a><br>
<b>Subject:</b> RE: PsycARTICLES on EBSCO problems with [Untitled] for article metadata<u></u><u></u></p>
</div>
</div>
<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal"><span style="color:rgb(31,73,125)">Hi Beth,<u></u><u></u></span></p>
<p class="MsoNormal"><span style="color:rgb(31,73,125)"><u></u> <u></u></span></p>
<p class="MsoNormal"><span style="color:rgb(31,73,125)">Are they seeing [Untitled] for actual articles and not for things like the title page and TOC and ads? These are the types of PDFs I see when finding [Untitled] in any of the EBSCOhost databases.<u></u><u></u></span></p>
<p class="MsoNormal"><span style="color:rgb(31,73,125)"><u></u> <u></u></span></p>
<p class="MsoNormal"><span style="color:rgb(31,73,125)">Karen<u></u><u></u></span></p>
<p class="MsoNormal"><span style="color:rgb(31,73,125)"><u></u> <u></u></span></p>
<p class="MsoNormal"><span style="color:rgb(31,73,125)"><u></u> <u></u></span></p>
<p class="MsoNormal"><span style="color:rgb(31,73,125)"><u></u> <u></u></span></p>
<p class="MsoNormal"><b><span style="color:rgb(0,55,105)">Karen Kunz, MLS<u></u><u></u></span></b></p>
<p class="MsoNormal"><i><span style="color:rgb(0,55,105)">Technical Services and Systems Librarian<u></u><u></u></span></i></p>
<p class="MsoNormal"><i><span style="color:rgb(0,55,105)"><u></u> <u></u></span></i></p>
<p class="MsoNormal"><b><span style="color:rgb(0,55,105)">Oregon Institute of Technology<u></u><u></u></span></b></p>
<p class="MsoNormal"><span style="color:rgb(0,55,105)">3201 Campus Drive, Klamath Falls, OR 97601<u></u><u></u></span></p>
<p class="MsoNormal"><span style="color:rgb(31,73,125)"><a href="mailto:karen.kunz@oit.edu" target="_blank"><span style="color:rgb(0,55,105)">karen.kunz@oit.edu</span></a></span><span style="color:rgb(0,55,105)"> | 541.885.1769 (office) | 541.885.1777 (fax)<u></u><u></u></span></p>
<p class="MsoNormal"><span style="color:rgb(0,55,105)"><u></u> <u></u></span></p>
<p class="MsoNormal"><span style="color:rgb(31,73,125)"><a href="http://www.oit.edu/libraries" target="_blank"><span style="color:blue">www.oit.edu/libraries</span></a></span><span style="color:rgb(0,55,105)"><u></u><u></u></span></p>
<p class="MsoNormal"><span style="color:rgb(31,73,125)"><u></u> <u></u></span></p>
<p class="MsoNormal"><span style="color:rgb(31,73,125)"><u></u> <u></u></span></p>
<p class="MsoNormal"><span style="color:rgb(31,73,125)"><u></u> <u></u></span></p>
<div>
<div style="border-right:none;border-bottom:none;border-left:none;border-top:1pt solid rgb(225,225,225);padding:3pt 0in 0in">
<p class="MsoNormal"><b>From:</b> Eril-l <<a href="mailto:eril-l-bounces@lists.eril-l.org" target="_blank">eril-l-bounces@lists.eril-l.org</a>>
<b>On Behalf Of </b>Beth Denker<br>
<b>Sent:</b> Wednesday, April 24, 2019 1:19 PM<br>
<b>To:</b> <a href="mailto:eril-l@lists.eril-l.org" target="_blank">eril-l@lists.eril-l.org</a><br>
<b>Subject:</b> [Eril-l] PsycARTICLES on EBSCO problems with [Untitled] for article metadata<u></u><u></u></p>
</div>
</div>
<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal">Hi All,<u></u><u></u></p>
<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal">One of our libraries has been having problems with some content from PsycARTICLES on the EBSCO platform. They are seeing [Untitled] come up for the article title for some of the articles in
<i>Review of General Psychology</i> and <i>Journal of Applied Psychology</i> but also sporadically in several other titles. We did open a ticket but after a few weeks of bugging EBSCO about it, they closed the ticket saying that they saw the problem but that
“it has been determined that current development plans do not include a change to this functionality”. If anyone else goes in and sees similar from their end, would you would open a ticket with
<span style="color:rgb(31,73,125)"><a href="mailto:support@ebsco.com" target="_blank">support@ebsco.com</a></span>? Maybe the more tickets they have on this will get it fixed sooner rather than later.<u></u><u></u></p>
<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal">If you want to try to recreate on your end, I know that one of the screenshots they sent shows a Boolean search with Journal of Applied Psychology and it looks like a date range, but it is blurry and my eyesight is not what it once was.
Also, I would be interested to hear if others are having this issue.<u></u><u></u></p>
<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal">Thanks,<u></u><u></u></p>
<p class="MsoNormal">Beth<u></u><u></u></p>
<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal" style="background:white"><span style="color:black">Beth Denker</span><span style="font-size:12pt;color:black"><u></u><u></u></span></p>
<p class="MsoNormal" style="background:white"><span style="color:black">E-Resource Licensing and Administrative Manager<u></u><u></u></span></p>
<p class="MsoNormal" style="background:white"><span style="color:black">Colorado Alliance of Research Libraries<u></u><u></u></span></p>
<p class="MsoNormal" style="background:white"><span style="color:black">3801 E. Florida Ave., Suite 515<u></u><u></u></span></p>
<p class="MsoNormal" style="background:white"><span style="color:black">Denver, CO 80210<u></u><u></u></span></p>
<p class="MsoNormal" style="background:white"><span style="color:black"><a href="mailto:beth@coalliance.org" target="_blank"><span style="color:blue">beth@coalliance.org</span></a><u></u><u></u></span></p>
<p class="MsoNormal" style="background:white"><span style="color:black">303-759-3399 ext.100<u></u><u></u></span></p>
<p class="MsoNormal"><u></u> <u></u></p>
</div>
</div>
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</blockquote></div>
</blockquote></div>