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<p style="margin-top:0;margin-bottom:0">Just to add to what Jean suggested, if you do have that particular directive on any stanza, and to avoid any unintended consequences on your other resources, position it below the Title directive and above the URL directive.
See the examples at:</p>
<p style="margin-top:0;margin-bottom:0"><a href="https://help.oclc.org/Library_Management/EZproxy/Configure_resources/HTTPHeader" class="OWAAutoLink" id="LPlnk341243" previewremoved="true">https://help.oclc.org/Library_Management/EZproxy/Configure_resources/HTTPHeader</a></p>
<p style="margin-top:0;margin-bottom:0"><a href="https://help.oclc.org/Library_Management/EZproxy/Configure_resources/HTTPHeader" class="OWAAutoLink" id="LPlnk341243" previewremoved="true"></a><a href="https://help.oclc.org/Library_Management/EZproxy/Troubleshooting/Why_are_some_of_my_resource_sites_only_displaying_encoded_characters_when_using_EZproxy" class="OWAAutoLink" id="LPlnk339875" title="Cmd+Click or tap to follow the link" previewremoved="true"><br>
</a></p>
<p style="margin-top:0;margin-bottom:0"><a href="https://help.oclc.org/Library_Management/EZproxy/Configure_resources/HTTPHeader" class="OWAAutoLink" id="LPlnk341243" previewremoved="true"></a><a href="https://help.oclc.org/Library_Management/EZproxy/Troubleshooting/Why_are_some_of_my_resource_sites_only_displaying_encoded_characters_when_using_EZproxy" class="OWAAutoLink" id="LPlnk339875" previewremoved="true">https://help.oclc.org/Library_Management/EZproxy/Troubleshooting/Why_are_some_of_my_resource_sites_only_displaying_encoded_characters_when_using_EZproxy</a><br>
</p>
<p style="margin-top:0;margin-bottom:0"><a href="https://help.oclc.org/Library_Management/EZproxy/Troubleshooting/EZproxy_link_results_in_a_page_full_of_symbols" class="OWAAutoLink" id="LPlnk839878" previewremoved="true"><br>
</a></p>
<p style="margin-top:0;margin-bottom:0"><a href="https://help.oclc.org/Library_Management/EZproxy/Troubleshooting/EZproxy_link_results_in_a_page_full_of_symbols" class="OWAAutoLink" id="LPlnk839878" previewremoved="true">https://help.oclc.org/Library_Management/EZproxy/Troubleshooting/EZproxy_link_results_in_a_page_full_of_symbols</a><br>
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Kind regards,<br>
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<p class="MsoNormal" style="text-autospace:none"><font size="3" face="Arial"><span style="color:rgb(0,50,91)"><b>Dom Benson</b></span></font></p>
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<div id="divRplyFwdMsg" dir="ltr"><font face="Calibri, sans-serif" style="font-size:11pt" color="#000000"><b>From:</b> Eril-l <eril-l-bounces@lists.eril-l.org> on behalf of Sibley, Jean J <bjsibley@wm.edu><br>
<b>Sent:</b> 25 January 2019 13:23:09<br>
<b>To:</b> Martin Patrick; eril-l@lists.eril-l.org<br>
<b>Subject:</b> Re: [Eril-l] Ingenta ez proxy help</font>
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<p class="x_MsoNormal"><span style="font-size:11.0pt; font-family:"Calibri",sans-serif; color:#1F497D">Hi Martin, We’ve had a similar problem, but not with Ingenta. Our Ethnologue database was displaying wingdings.</span></p>
<p class="x_MsoNormal"><span style="font-size:11.0pt; font-family:"Calibri",sans-serif; color:#1F497D"> </span></p>
<p class="x_MsoNormal"><span style="font-size:11.0pt; font-family:"Calibri",sans-serif; color:#1F497D">The problem is with a line in the stanzas of other resources in the config file.</span></p>
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<p class="x_MsoNormal"><span style="font-size:11.0pt; font-family:"Calibri",sans-serif; color:#1F497D">Search for this line:
</span><span style="font-family:"Calibri",sans-serif; color:#500050">HTTPHeader Accept-encoding</span><span style="font-family:"Helvetica",sans-serif; color:#500050"> </span></p>
<p class="x_MsoNormal"><span style="font-size:11.0pt; font-family:"Calibri",sans-serif; color:#1F497D">Change it to:
</span><span style="font-family:"Calibri",sans-serif; color:#500050">HTTPHeader -request Accept-Encoding</span><span style="font-size:11.0pt; font-family:"Calibri",sans-serif; color:#1F497D"></span></p>
<p class="x_MsoNormal"><span style="font-size:11.0pt; font-family:"Calibri",sans-serif; color:#1F497D"> </span></p>
<p class="x_MsoNormal"><span style="font-size:11.0pt; font-family:"Calibri",sans-serif; color:#1F497D">I found the bad line in our Artstor stanza and changed it – and then it worked correctly. It was explained to me that the bad line was being interpreted as
a global command when it should only apply to a single resource.</span></p>
<p class="x_MsoNormal"><span style="font-size:11.0pt; font-family:"Calibri",sans-serif; color:#1F497D"> </span></p>
<p class="x_MsoNormal"><span style="font-size:11.0pt; font-family:"Calibri",sans-serif; color:#1F497D">I hope this helps! – Jean</span></p>
<p class="x_MsoNormal"><span style="font-size:11.0pt; font-family:"Calibri",sans-serif; color:#1F497D"> </span></p>
<p class="x_MsoNormal"><span style="font-size:9.0pt; font-family:"Calibri",sans-serif; color:#00B050">Jean Sibley<u></u></span></p>
<p class="x_MsoNormal"><span style="font-size:9.0pt; font-family:"Calibri",sans-serif; color:#00B050">Electronic Resources & Serials Librarian</span></p>
<p class="x_MsoNormal"><span style="font-size:9.0pt; font-family:"Calibri",sans-serif; color:#00B050">William & Mary Libraries
</span></p>
<p class="x_MsoNormal"><span style="font-size:9.0pt; font-family:"Calibri",sans-serif; color:#00B050">757-221-3103</span></p>
<p class="x_MsoNormal"><span style="font-size:11.0pt; font-family:"Calibri",sans-serif; color:#1F497D"> </span></p>
<p class="x_MsoNormal"><b><span style="font-size:11.0pt; font-family:"Calibri",sans-serif">From:</span></b><span style="font-size:11.0pt; font-family:"Calibri",sans-serif"> Eril-l <eril-l-bounces@lists.eril-l.org>
<b>On Behalf Of </b>Martin Patrick<br>
<b>Sent:</b> Thursday, January 24, 2019 9:34 AM<br>
<b>To:</b> eril-l@lists.eril-l.org<br>
<b>Subject:</b> [Eril-l] Ingenta ez proxy help</span></p>
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<p class="x_MsoNormal">Hi,</p>
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<p class="x_MsoNormal">We have the latest ingenta stanza in our config file per OCLC's database, but everytime our users try to connect through the proxy they end up on a page with nothing but wingdings. I tried the suggestion OCLC has on what to do in this
case, but it didn't help. Does anyone have any ideas?</p>
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<p class="x_MsoNormal"> </p>
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<p class="x_MsoNormal">I've contacted Ingenta but have no idea how long it will take to hear back and thought maybe someone else had come across this and found a solution.</p>
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<p class="x_MsoNormal"> </p>
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<p class="x_MsoNormal">Thanks,</p>
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<p class="x_MsoNormal">Martin<br clear="all">
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<p class="x_MsoNormal">-- </p>
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<p class="x_MsoNormal">Martin Patrick, MA, MLIS</p>
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<p class="x_MsoNormal">Bridge Electronic Resources Librarian</p>
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<p class="x_MsoNormal">St. Olaf & Carleton College Libraries</p>
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<p class="x_MsoNormal">he, him, his</p>
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<p class="x_MsoNormal">Rolvaag 387 | Gould Library 461</p>
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<p class="x_MsoNormal"><a href="mailto:patric1@stolaf.edu" target="_blank">patric1@stolaf.edu</a></p>
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