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<p class="MsoNormal"><span style="color:#1F497D;mso-fareast-language:EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D;mso-fareast-language:EN-US">Hello<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D;mso-fareast-language:EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D;mso-fareast-language:EN-US">I had the same issue this morning (in the UK). ScienceDirect had some kind of internal fault where they disabled our IPs. I contacted them by chat and they reinstated them – I had
to give them our IP ranges and proxy IP again. I think other UK institutions had to do this as well.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D;mso-fareast-language:EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D;mso-fareast-language:EN-US">Thanks<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D;mso-fareast-language:EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><b><i><span style="font-size:12.0pt;font-family:"Arial",sans-serif;color:#4F6228">Matthew Barnes</span></i></b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#4F6228">
<br>
</span><b><i><span style="font-size:12.0pt;font-family:"Arial",sans-serif;color:#4F6228">Senior Library Assistant (Acquisitions & E-resources)</span></i></b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#4F6228">
<br>
</span><b><i><span style="font-size:12.0pt;font-family:"Arial",sans-serif;color:#4F6228">Lancaster University Library</span></i></b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#4F6228">
<br>
</span><b><i><span style="font-size:12.0pt;font-family:"Arial",sans-serif;color:#4F6228">Lancashire</span></i></b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#4F6228">
<br>
</span><b><i><span style="font-size:12.0pt;font-family:"Arial",sans-serif;color:#4F6228">LA1 4YH</span></i></b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#4F6228">
<o:p></o:p></span></p>
<p class="MsoNormal"><b><i><span style="font-family:"Arial",sans-serif;color:#4F6228">Tel: 01524-593801</span></i></b><span style="color:#4F6228"><br>
</span><b><i><span style="font-family:"Arial",sans-serif;color:#4F6228">e-mail: </span>
</i></b><b><i><span style="font-family:"Arial",sans-serif;color:#4F6228"><a href="mailto:m.barnes@"><span style="color:#4F6228;text-decoration:none">m.barnes@</span></a>lancaster.ac.uk</span></i></b><b><span style="color:#4F6228"><o:p></o:p></span></b></p>
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<p class="MsoNormal"><b><span lang="EN-US">From:</span></b><span lang="EN-US"> Eril-l <eril-l-bounces@lists.eril-l.org>
<b>On Behalf Of </b>Egan,Noelle<br>
<b>Sent:</b> 12 December 2018 15:10<br>
<b>To:</b> Louis Houle <louis.houle@mcgill.ca>; 'Larrison, Stephanie' <larrison@txstate.edu>; eril-l@lists.eril-l.org<br>
<b>Subject:</b> Re: [Eril-l] ScienceDirect access problems?<o:p></o:p></span></p>
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<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span lang="EN-US">Thanks Louis,<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">I just reported our issue to Elsevier and am awaiting a response, but just weighing in here to let folks know we are also experiencing this issue at Drexel<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><b><span lang="EN-US" style="font-size:10.0pt;font-family:"Arial",sans-serif;color:#003377">-------------------------------------------------------------------<o:p></o:p></span></b></p>
<p class="MsoNormal"><b><span lang="EN-US" style="font-size:10.0pt;font-family:"Arial",sans-serif;color:#003377">Noelle Egan<o:p></o:p></span></b></p>
<p class="MsoNormal"><i><span lang="EN-US" style="font-size:10.0pt;font-family:"Arial",sans-serif;color:black">Online Resources Librarian<o:p></o:p></span></i></p>
<p class="MsoNormal"><i><span lang="EN-US" style="font-size:10.0pt;font-family:"Arial",sans-serif;color:black">Access Services</span></i><span lang="EN-US" style="font-family:"Arial",sans-serif;color:#1F497D"><o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:10.0pt;font-family:"Arial",sans-serif;color:black"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:10.0pt;font-family:"Arial",sans-serif;color:black">Drexel University Libraries</span><i><span lang="EN-US" style="font-size:10.0pt;color:black"> </span></i><b><i><span lang="EN-US" style="font-size:10.0pt;font-family:"Arial",sans-serif;color:black"><br>
</span></i></b><b><span lang="EN-US" style="font-size:10.0pt;font-family:"Arial",sans-serif;color:#003377">Drexel University<br>
</span></b><span lang="EN-US" style="font-size:10.0pt;color:black">3300 Market Street<br>
W. W. Hagerty Library<br>
Philadelphia, PA 19104<br>
Tel: 215.895.2752 | Fax: 215.895.2070<br>
<a href="http://www.library.drexel.edu/"><span style="color:blue">drexel.edu/library</span></a><o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:10.0pt;color:black"><o:p> </o:p></span></p>
<p class="MsoNormal"><i><span lang="EN-US" style="font-size:9.0pt;font-family:"Arial",sans-serif;color:#1F497D">pronouns: she / her / hers</span></i><i><span lang="EN-US" style="font-size:9.0pt;color:#1F497D"><o:p></o:p></span></i></p>
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<p class="MsoNormal"><b><span lang="EN-US">From:</span></b><span lang="EN-US"> Eril-l <<a href="mailto:eril-l-bounces@lists.eril-l.org">eril-l-bounces@lists.eril-l.org</a>>
<b>On Behalf Of </b>Louis Houle<br>
<b>Sent:</b> Wednesday, December 12, 2018 9:58 AM<br>
<b>To:</b> 'Larrison, Stephanie' <<a href="mailto:larrison@txstate.edu">larrison@txstate.edu</a>>;
<a href="mailto:eril-l@lists.eril-l.org">eril-l@lists.eril-l.org</a><br>
<b>Subject:</b> Re: [Eril-l] ScienceDirect access problems?<o:p></o:p></span></p>
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<p class="MsoNormal"><span lang="EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-CA" style="color:#1F497D">We just had the same thing on our side here at McGill. We brought the issue to Elsevier and the access has been re-instated.<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-CA" style="color:#1F497D"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b><span lang="EN-CA" style="font-size:12.0pt;color:#1F497D">Louis
</span></b><span lang="FR-CA" style="font-size:10.0pt;color:#1F497D"><o:p></o:p></span></p>
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<p class="MsoNormal"><span lang="EN-CA" style="color:#1F497D"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b><span lang="EN-US">From:</span></b><span lang="EN-US"> Eril-l <<a href="mailto:eril-l-bounces@lists.eril-l.org">eril-l-bounces@lists.eril-l.org</a>>
<b>On Behalf Of </b>Larrison, Stephanie<br>
<b>Sent:</b> December-12-18 09:54<br>
<b>To:</b> <a href="mailto:eril-l@lists.eril-l.org">eril-l@lists.eril-l.org</a><br>
<b>Subject:</b> [Eril-l] ScienceDirect access problems?<o:p></o:p></span></p>
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<p class="MsoNormal"><span lang="EN-CA"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">Just checking if anyone else out there having access problems with ScienceDirect? We can access the site, but it is not recognizing our entitlements so we are prompted for purchase. I also can’t get into the Admin Tool
even when I changed the password.<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">I’ve been on hold for a few minutes on the phone.
<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">Thank you,<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">~Stephanie Larrison<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">Texas State University<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US"><o:p> </o:p></span></p>
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