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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Arial",sans-serif;color:black;mso-fareast-language:EN-US">Leif,<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Arial",sans-serif;color:black;mso-fareast-language:EN-US">Some UK sites had this problem. Had to use chat to ask for the IP addresses to be reinstated.<o:p></o:p></span></p>
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<p class="MsoNormal"><b><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri",sans-serif">From:</span></b><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri",sans-serif"> Eril-l <eril-l-bounces@lists.eril-l.org>
<b>On Behalf Of </b>Leif Erickson<br>
<b>Sent:</b> 12 December 2018 15:12<br>
<b>To:</b> larrison@txstate.edu<br>
<b>Cc:</b> eril-l@lists.eril-l.org<br>
<b>Subject:</b> Re: [Eril-l] ScienceDirect access problems?<o:p></o:p></span></p>
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<p class="MsoNormal">We are having the same problem at the University of Delaware too. No access, and cannot sign in to Admin site.<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">On Wed, Dec 12, 2018 at 9:54 AM Larrison, Stephanie <<a href="mailto:larrison@txstate.edu">larrison@txstate.edu</a>> wrote:<o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-US">Just checking if anyone else out there having access problems with ScienceDirect? We can access the site, but it is not recognizing our entitlements so we are
prompted for purchase. I also can’t get into the Admin Tool even when I changed the password.<o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-US"> <o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-US">I’ve been on hold for a few minutes on the phone.
<o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-US"> <o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-US">Thank you,<o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-US">~Stephanie Larrison<o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-US">Texas State University<o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-US"> <o:p></o:p></span></p>
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<p class="MsoNormal">_______________________________________________<br>
Eril-l mailing list<br>
<a href="mailto:Eril-l@lists.eril-l.org" target="_blank">Eril-l@lists.eril-l.org</a><br>
<a href="http://lists.eril-l.org/listinfo.cgi/eril-l-eril-l.org" target="_blank">http://lists.eril-l.org/listinfo.cgi/eril-l-eril-l.org</a><o:p></o:p></p>
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-- <o:p></o:p></p>
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<p class="MsoNormal">Leif Erickson<o:p></o:p></p>
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<p class="MsoNormal">University of Delaware Library<br>
302-831-8408<o:p></o:p></p>
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