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<p class="MsoNormal"><span style="color:#1F497D">I was popping on the listserv to see if there was a solution, and the current thread gave me an answer that seemed to work. (I am using EZproxy, but I hope the information helps the WAM people too.) I found that
adding lines for <b>DJ ebsco-content.com</b> and <b>HJ ebsco-content.com</b> made the difference here. I tested it in two different browsers after committing the changing.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">My stanza is big and messy, so I’d rather not post it, but I saw that where OCLC (<a href="https://help.oclc.org/Library_Management/EZproxy/Database_stanzas/EBSCOhost">https://help.oclc.org/Library_Management/EZproxy/Database_stanzas/EBSCOhost</a>)
and EBSCO (<a href="https://help.ebsco.com/interfaces/EBSCOadmin/EBSCOadmin_FAQs/set_up_EBSCOhost_in_my_EZproxy_server">https://help.ebsco.com/interfaces/EBSCOadmin/EBSCOadmin_FAQs/set_up_EBSCOhost_in_my_EZproxy_server</a>) list the stanza for EBSCOhost, these
particular strings appear in neither.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">Good luck!<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<div>
<p class="MsoNormal"><span style="color:#1F497D">Robert Heaton<br>
Collection Management Librarian<br>
Utah State University Libraries<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b>From:</b> Eril-l <eril-l-bounces@lists.eril-l.org> <b>On Behalf Of
</b>Sisler, Seth<br>
<b>Sent:</b> Tuesday, November 20, 2018 1:47 PM<br>
<b>To:</b> eril-l (eril-l@lists.eril-l.org) <eril-l@lists.eril-l.org><br>
<b>Subject:</b> Re: [Eril-l] Still having trouble with EBSCO ebook users creating new EBSCO accounts under WAM<o:p></o:p></p>
</div>
</div>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span style="color:#1F497D">I had considered trying this earlier, and gave it a shot since it worked for others. Unfortunately, there was not change for better or worse when I removed auth.ebsco.zone. I get the feeling the fix, if there
is one, is in a pre- or post-stanza directive, but I’m not savvy enough to figure out what that may be.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">I should note that our institution currently requires users to log in through the proxy both on- and off-campus, therefore all access points to EBSCOhost databases and EDS are proxied. So I believe all roads
to the “create a new account” pass through EZproxy. I think that means there’s not really a work around for us.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">- Seth<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<div>
<p class="MsoNormal"><span style="color:#1F497D">Seth W. Sisler, MSLS<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">Electronic Resources Librarian<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">419 Alden Library | Ohio University<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">Athens, OH 45701<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">(740) 593-2694<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><a href="mailto:sislers@ohio.edu"><span style="color:#0563C1">sislers@ohio.edu</span></a><o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><a href="http://www.library.ohio.edu"><span style="color:#0563C1">www.library.ohio.edu</span></a>
<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b>From:</b> Roen Janyk <<a href="mailto:RJanyk@okanagan.bc.ca">RJanyk@okanagan.bc.ca</a>>
<br>
<b>Sent:</b> Tuesday, November 20, 2018 1:08 PM<br>
<b>To:</b> Sisler, Seth <<a href="mailto:sislers@ohio.edu">sislers@ohio.edu</a>>; eril-l (<a href="mailto:eril-l@lists.eril-l.org">eril-l@lists.eril-l.org</a>) <<a href="mailto:eril-l@lists.eril-l.org">eril-l@lists.eril-l.org</a>><br>
<b>Subject:</b> RE: Still having trouble with EBSCO ebook users creating new EBSCO accounts under WAM<o:p></o:p></p>
</div>
</div>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span lang="EN-CA" style="color:black">On the EDs listserv, it was suggested
</span>not to proxy the auth.ebsco.zone domain. If you leave it out of your stanza it fixes the issue. Most users will have authenticated prior to getting to the page. Other institutions have left it out of stanzas and are not having issues with EBSCO login.<o:p></o:p></p>
<p class="MsoNormal"><span lang="EN-CA" style="color:black"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-CA" style="color:black">Roën<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-CA" style="color:black"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-CA" style="color:black"><o:p> </o:p></span></p>
<p class="MsoNormal"><b><i><span style="color:#0F243E">Roën Janyk, BA MLIS<o:p></o:p></span></i></b></p>
<p class="MsoNormal"><span style="color:#0F243E">Web Services </span><span lang="EN-CA" style="color:#0F243E">Librarian<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-CA" style="font-size:10.0pt;color:#0F243E">Library Department Chair<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#0F243E">Okanagan College</span><span lang="EN-CA" style="font-size:10.0pt;color:#0F243E"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#0F243E">Kelowna, BC<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#0F243E">(250) 762-5445 x.4660 </span><span lang="EN-CA" style="color:#0F243E">| L101A</span><span style="color:#0F243E"><o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-CA" style="color:black"><a href="mailto:rjanyk@okanagan.bc.ca"><span lang="EN-US">rjanyk@okanagan.bc.ca</span></a></span><span style="color:black"><o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-CA" style="color:black"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-CA" style="color:black"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-CA" style="color:black"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b>From:</b> Eril-l [<a href="mailto:eril-l-bounces@lists.eril-l.org">mailto:eril-l-bounces@lists.eril-l.org</a>]
<b>On Behalf Of </b>Sisler, Seth<br>
<b>Sent:</b> Tuesday, November 20, 2018 8:53 AM<br>
<b>To:</b> eril-l (<a href="mailto:eril-l@lists.eril-l.org">eril-l@lists.eril-l.org</a>) <<a href="mailto:eril-l@lists.eril-l.org">eril-l@lists.eril-l.org</a>><br>
<b>Subject:</b> Re: [Eril-l] Still having trouble with EBSCO ebook users creating new EBSCO accounts under WAM<o:p></o:p></p>
</div>
</div>
<p class="MsoNormal"><span lang="EN-CA"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">Hmmm, we’ve been experiencing this same issue for quite some time, and I only just realized it was proxy related. We don’t use WAM though, is there an EZproxy directive similar to this suggestion? Our current
stanza is identical to what EBSCO suggests as of 10/29/18: <a href="https://help.ebsco.com/interfaces/EBSCOadmin/EBSCOadmin_FAQs/set_up_EBSCOhost_in_my_EZproxy_server">
https://help.ebsco.com/interfaces/EBSCOadmin/EBSCOadmin_FAQs/set_up_EBSCOhost_in_my_EZproxy_server</a>
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">I’ve gotten reports about users not being able to create new accounts since the late summer. When I reported it then I got a message from EBSCO very similar to what Cindy shared, but no tangible updates since
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">- Seth<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<div>
<p class="MsoNormal"><span style="color:#1F497D">Seth W. Sisler, MSLS<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">Electronic Resources Librarian<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">419 Alden Library | Ohio University<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">Athens, OH 45701<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">(740) 593-2694<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><a href="mailto:sislers@ohio.edu"><span style="color:#0563C1">sislers@ohio.edu</span></a><o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><a href="http://www.library.ohio.edu"><span style="color:#0563C1">www.library.ohio.edu</span></a>
<o:p></o:p></span></p>
</div>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<div>
<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in">
<p class="MsoNormal"><b>From:</b> Eril-l <<a href="mailto:eril-l-bounces@lists.eril-l.org">eril-l-bounces@lists.eril-l.org</a>>
<b>On Behalf Of </b>Rebekah McKinney<br>
<b>Sent:</b> Friday, November 16, 2018 8:00 AM<br>
<b>To:</b> eril-l (<a href="mailto:eril-l@lists.eril-l.org">eril-l@lists.eril-l.org</a>) <<a href="mailto:eril-l@lists.eril-l.org">eril-l@lists.eril-l.org</a>><br>
<b>Subject:</b> Re: [Eril-l] Still having trouble with EBSCO ebook users creating new EBSCO accounts under WAM<o:p></o:p></p>
</div>
</div>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span style="color:#1F497D">I saw something on the Sierra listserv about adding the following line to the WAM Forward Table, and when I did, then it started working for me.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p><span style="color:black">*.ebsco-content.com<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">Hope this helps.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><br>
Thank you,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<div>
<p class="MsoNormal"><b><span style="color:black">Rebekah McKinney, MLS </span></b><span style="color:black">| Acting Director of Library Services<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:black"><img border="0" width="282" height="48" style="width:2.9375in;height:.5in" id="Picture_x0020_3" src="cid:image001.png@01D480DD.B25EC4F0" alt="cid:image001.png@01D3B179.4E8981B0"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:black">One College Park Drive | Saint Louis, MO 63141 | 314.392.2336<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:black"> <img border="0" width="250" height="88" style="width:2.6041in;height:.9166in" id="Picture_x0020_2" src="cid:image002.png@01D480DD.B25EC4F0" alt="cid:image002.png@01D43930.46F594E0"><o:p></o:p></span></p>
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<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
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<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in">
<p class="MsoNormal"><b>From:</b> Eril-l <<a href="mailto:eril-l-bounces@lists.eril-l.org">eril-l-bounces@lists.eril-l.org</a>>
<b>On Behalf Of </b>Harper, Cynthia<br>
<b>Sent:</b> Thursday, November 15, 2018 8:51 AM<br>
<b>To:</b> eril-l (<a href="mailto:eril-l@lists.eril-l.org">eril-l@lists.eril-l.org</a>) <<a href="mailto:eril-l@lists.eril-l.org">eril-l@lists.eril-l.org</a>><br>
<b>Cc:</b> <a href="mailto:support@ebsco.com">support@ebsco.com</a><br>
<b>Subject:</b> Re: [Eril-l] Still having trouble with EBSCO ebook users creating new EBSCO accounts under WAM<o:p></o:p></p>
</div>
</div>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Got this reply back from EBSCO:<o:p></o:p></p>
<p class="MsoNormal">---------------------------------<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<div style="border:none;border-bottom:solid windowtext 1.0pt;padding:0in 0in 1.0pt 0in">
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Georgia",serif">Thank you for contacting EBSCO.<br>
<br>
Your EBSCO Customer Support Case Number and Title are: <b>3426063 - "SI 182478: Still having trouble with EBSCO ebook users creating new EBSCO accounts under WAM".</b><br>
_________________________________________________________________<br>
<br>
Hello Cindy,<br>
<br>
Thank you for your information.<br>
<br>
I was able to duplicate the issue you have reported with the given information.<br>
<br>
After investigating the behaviour you reported, I found that this is a known situation currently being worked on by our development team. I have attached your case to the service request and will notify you of any updates as soon as I receive in this direction.<br>
<br>
Please let me know if you have any questions or if I can be of any further assistance.
<br>
<br>
Regards,<br>
<br>
…<br>
Technical Support Representative<br>
EBSCO Information Services</span><o:p></o:p></p>
</div>
<p class="MsoNormal"><o:p> </o:p></p>
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<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in">
<p class="MsoNormal"><b>From:</b> Harper, Cynthia <br>
<b>Sent:</b> Tuesday, November 13, 2018 3:27 PM<br>
<b>To:</b> eril-l (<a href="mailto:eril-l@lists.eril-l.org">eril-l@lists.eril-l.org</a>) <<a href="mailto:eril-l@lists.eril-l.org">eril-l@lists.eril-l.org</a>><br>
<b>Cc:</b> <a href="mailto:support@ebsco.com">support@ebsco.com</a><br>
<b>Subject:</b> Still having trouble with EBSCO ebook users creating new EBSCO accounts under WAM<o:p></o:p></p>
</div>
</div>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Hello - We are still seeing the problem with WAM and EBSCO ebooks that the user enters valid data to create a user account, but the CONTINUE button never becomes blue. We really don’t want to de-proxy (de-WAMmy?) the link, because if
the user wants to read the book online without logging in, they can do that under WAM proxy. Is anyone else still seeing the problem? We’ve advertised that we will create the accounts for users, but I just experienced waiting a long time for the user to
get the welcome email.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Cindy <o:p></o:p></p>
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