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<p class="MsoNormal"><span style="color:black;mso-fareast-language:EN-US">On the EDs listserv, it was suggested
</span><span lang="EN-US">not to proxy the auth.ebsco.zone domain. If you leave it out of your stanza it fixes the issue. Most users will have authenticated prior to getting to the page. Other institutions have left it out of stanzas and are not having issues
with EBSCO login.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:black;mso-fareast-language:EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:black;mso-fareast-language:EN-US">Roën<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:black;mso-fareast-language:EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:black"><o:p> </o:p></span></p>
<p class="MsoNormal"><b><i><span lang="EN-US" style="color:#0F243E">Roën Janyk, BA MLIS<o:p></o:p></span></i></b></p>
<p class="MsoNormal"><span lang="EN-US" style="color:#0F243E">Web Services </span>
<span style="color:#0F243E">Librarian<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;color:#0F243E">Library Department Chair<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="color:#0F243E">Okanagan College</span><span style="font-size:10.0pt;color:#0F243E"><o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="color:#0F243E">Kelowna, BC<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="color:#0F243E">(250) 762-5445 x.4660
</span><span style="color:#0F243E">| L101A</span><span lang="EN-US" style="color:#0F243E"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:black"><a href="mailto:rjanyk@okanagan.bc.ca"><span lang="EN-US">rjanyk@okanagan.bc.ca</span></a></span><span lang="EN-US" style="color:black"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:black"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:black;mso-fareast-language:EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:black;mso-fareast-language:EN-US"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b><span lang="EN-US">From:</span></b><span lang="EN-US"> Eril-l [mailto:eril-l-bounces@lists.eril-l.org]
<b>On Behalf Of </b>Sisler, Seth<br>
<b>Sent:</b> Tuesday, November 20, 2018 8:53 AM<br>
<b>To:</b> eril-l (eril-l@lists.eril-l.org) <eril-l@lists.eril-l.org><br>
<b>Subject:</b> Re: [Eril-l] Still having trouble with EBSCO ebook users creating new EBSCO accounts under WAM<o:p></o:p></span></p>
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<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span lang="EN-US" style="color:#1F497D">Hmmm, we’ve been experiencing this same issue for quite some time, and I only just realized it was proxy related. We don’t use WAM though, is there an EZproxy directive similar to this suggestion?
Our current stanza is identical to what EBSCO suggests as of 10/29/18: <a href="https://help.ebsco.com/interfaces/EBSCOadmin/EBSCOadmin_FAQs/set_up_EBSCOhost_in_my_EZproxy_server">
https://help.ebsco.com/interfaces/EBSCOadmin/EBSCOadmin_FAQs/set_up_EBSCOhost_in_my_EZproxy_server</a>
<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="color:#1F497D">I’ve gotten reports about users not being able to create new accounts since the late summer. When I reported it then I got a message from EBSCO very similar to what Cindy shared, but no tangible
updates since <o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="color:#1F497D">- Seth<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="color:#1F497D"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span lang="EN-US" style="color:#1F497D">Seth W. Sisler, MSLS<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="color:#1F497D">Electronic Resources Librarian<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="color:#1F497D">419 Alden Library | Ohio University<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="color:#1F497D">Athens, OH 45701<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="color:#1F497D">(740) 593-2694<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="color:#1F497D"><a href="mailto:sislers@ohio.edu"><span style="color:#0563C1">sislers@ohio.edu</span></a><o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="color:#1F497D"><a href="http://www.library.ohio.edu"><span style="color:#0563C1">www.library.ohio.edu</span></a>
<o:p></o:p></span></p>
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<p class="MsoNormal"><span lang="EN-US" style="color:#1F497D"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b><span lang="EN-US">From:</span></b><span lang="EN-US"> Eril-l <<a href="mailto:eril-l-bounces@lists.eril-l.org">eril-l-bounces@lists.eril-l.org</a>>
<b>On Behalf Of </b>Rebekah McKinney<br>
<b>Sent:</b> Friday, November 16, 2018 8:00 AM<br>
<b>To:</b> eril-l (<a href="mailto:eril-l@lists.eril-l.org">eril-l@lists.eril-l.org</a>) <<a href="mailto:eril-l@lists.eril-l.org">eril-l@lists.eril-l.org</a>><br>
<b>Subject:</b> Re: [Eril-l] Still having trouble with EBSCO ebook users creating new EBSCO accounts under WAM<o:p></o:p></span></p>
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<p class="MsoNormal"><span lang="EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="color:#1F497D">I saw something on the Sierra listserv about adding the following line to the WAM Forward Table, and when I did, then it started working for me.<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="color:#1F497D"><o:p> </o:p></span></p>
<p><span lang="EN-US" style="color:black">*.ebsco-content.com<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="color:#1F497D">Hope this helps.<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="color:#1F497D"><br>
Thank you,<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="color:#1F497D"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b><span lang="EN-US" style="color:black">Rebekah McKinney, MLS </span></b><span lang="EN-US" style="color:black">| Acting Director of Library Services<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="color:black"><img border="0" width="282" height="48" id="Picture_x0020_3" src="cid:image001.png@01D480B8.61D9D2B0" alt="cid:image001.png@01D3B179.4E8981B0"><o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="color:black">One College Park Drive | Saint Louis, MO 63141 | 314.392.2336<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="color:black"> <img border="0" width="250" height="88" id="Picture_x0020_2" src="cid:image002.png@01D480B8.61D9D2B0" alt="cid:image002.png@01D43930.46F594E0"><o:p></o:p></span></p>
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<p class="MsoNormal"><span lang="EN-US" style="color:#1F497D"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b><span lang="EN-US">From:</span></b><span lang="EN-US"> Eril-l <<a href="mailto:eril-l-bounces@lists.eril-l.org">eril-l-bounces@lists.eril-l.org</a>>
<b>On Behalf Of </b>Harper, Cynthia<br>
<b>Sent:</b> Thursday, November 15, 2018 8:51 AM<br>
<b>To:</b> eril-l (<a href="mailto:eril-l@lists.eril-l.org">eril-l@lists.eril-l.org</a>) <<a href="mailto:eril-l@lists.eril-l.org">eril-l@lists.eril-l.org</a>><br>
<b>Cc:</b> <a href="mailto:support@ebsco.com">support@ebsco.com</a><br>
<b>Subject:</b> Re: [Eril-l] Still having trouble with EBSCO ebook users creating new EBSCO accounts under WAM<o:p></o:p></span></p>
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<p class="MsoNormal"><span lang="EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">Got this reply back from EBSCO:<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">---------------------------------<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span lang="EN-US" style="font-size:10.0pt;font-family:"Georgia",serif">Thank you for contacting EBSCO.<br>
<br>
Your EBSCO Customer Support Case Number and Title are: <b>3426063 - "SI 182478: Still having trouble with EBSCO ebook users creating new EBSCO accounts under WAM".</b><br>
_________________________________________________________________<br>
<br>
Hello Cindy,<br>
<br>
Thank you for your information.<br>
<br>
I was able to duplicate the issue you have reported with the given information.<br>
<br>
After investigating the behaviour you reported, I found that this is a known situation currently being worked on by our development team. I have attached your case to the service request and will notify you of any updates as soon as I receive in this direction.<br>
<br>
Please let me know if you have any questions or if I can be of any further assistance.
<br>
<br>
Regards,<br>
<br>
…<br>
Technical Support Representative<br>
EBSCO Information Services</span><span lang="EN-US"><o:p></o:p></span></p>
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<p class="MsoNormal"><span lang="EN-US"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b><span lang="EN-US">From:</span></b><span lang="EN-US"> Harper, Cynthia
<br>
<b>Sent:</b> Tuesday, November 13, 2018 3:27 PM<br>
<b>To:</b> eril-l (<a href="mailto:eril-l@lists.eril-l.org">eril-l@lists.eril-l.org</a>) <<a href="mailto:eril-l@lists.eril-l.org">eril-l@lists.eril-l.org</a>><br>
<b>Cc:</b> <a href="mailto:support@ebsco.com">support@ebsco.com</a><br>
<b>Subject:</b> Still having trouble with EBSCO ebook users creating new EBSCO accounts under WAM<o:p></o:p></span></p>
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<p class="MsoNormal"><span lang="EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">Hello - We are still seeing the problem with WAM and EBSCO ebooks that the user enters valid data to create a user account, but the CONTINUE button never becomes blue. We really don’t want to de-proxy (de-WAMmy?) the
link, because if the user wants to read the book online without logging in, they can do that under WAM proxy. Is anyone else still seeing the problem? We’ve advertised that we will create the accounts for users, but I just experienced waiting a long time
for the user to get the welcome email.<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">Cindy <o:p></o:p></span></p>
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