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<p class="MsoNormal">Would this problem be solved if we were using OpenAthens? Is anyone out there using OpenAthens? I really want to ask for it in our budget request this year, but my director doesn’t want to spend money on another proxy solution when we have
“a perfectly good proxy” in WAM. (Actually, that may have been a response to my proposal for EZProxy that time.) I need to draw up evidence for why WAM is not “a perfectly good” authentication solution.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Cindy<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal"><b>From:</b> Eril-l <eril-l-bounces@lists.eril-l.org> <b>On Behalf Of
</b>Sisler, Seth<br>
<b>Sent:</b> Tuesday, November 20, 2018 11:53 AM<br>
<b>To:</b> eril-l (eril-l@lists.eril-l.org) <eril-l@lists.eril-l.org><br>
<b>Subject:</b> Re: [Eril-l] Still having trouble with EBSCO ebook users creating new EBSCO accounts under WAM<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span style="color:#1F497D">Hmmm, we’ve been experiencing this same issue for quite some time, and I only just realized it was proxy related. We don’t use WAM though, is there an EZproxy directive similar to this suggestion? Our current
stanza is identical to what EBSCO suggests as of 10/29/18: <a href="https://help.ebsco.com/interfaces/EBSCOadmin/EBSCOadmin_FAQs/set_up_EBSCOhost_in_my_EZproxy_server">
https://help.ebsco.com/interfaces/EBSCOadmin/EBSCOadmin_FAQs/set_up_EBSCOhost_in_my_EZproxy_server</a>
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">I’ve gotten reports about users not being able to create new accounts since the late summer. When I reported it then I got a message from EBSCO very similar to what Cindy shared, but no tangible updates since
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">- Seth<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="color:#1F497D">Seth W. Sisler, MSLS<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">Electronic Resources Librarian<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">419 Alden Library | Ohio University<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">Athens, OH 45701<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">(740) 593-2694<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><a href="mailto:sislers@ohio.edu"><span style="color:#0563C1">sislers@ohio.edu</span></a><o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><a href="http://www.library.ohio.edu"><span style="color:#0563C1">www.library.ohio.edu</span></a>
<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b>From:</b> Eril-l <<a href="mailto:eril-l-bounces@lists.eril-l.org">eril-l-bounces@lists.eril-l.org</a>>
<b>On Behalf Of </b>Rebekah McKinney<br>
<b>Sent:</b> Friday, November 16, 2018 8:00 AM<br>
<b>To:</b> eril-l (<a href="mailto:eril-l@lists.eril-l.org">eril-l@lists.eril-l.org</a>) <<a href="mailto:eril-l@lists.eril-l.org">eril-l@lists.eril-l.org</a>><br>
<b>Subject:</b> Re: [Eril-l] Still having trouble with EBSCO ebook users creating new EBSCO accounts under WAM<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span style="color:#1F497D">I saw something on the Sierra listserv about adding the following line to the WAM Forward Table, and when I did, then it started working for me.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p><span style="color:black">*.ebsco-content.com<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">Hope this helps.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><br>
Thank you,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b><span style="color:black">Rebekah McKinney, MLS </span></b><span style="color:black">| Acting Director of Library Services<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:black"><img border="0" width="282" height="48" style="width:2.9416in;height:.5in" id="Picture_x0020_3" src="cid:image001.png@01D480CF.356DF050" alt="cid:image001.png@01D3B179.4E8981B0"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:black">One College Park Drive | Saint Louis, MO 63141 | 314.392.2336<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:black"> <img border="0" width="250" height="88" style="width:2.6083in;height:.9166in" id="Picture_x0020_2" src="cid:image002.png@01D480CF.356DF050" alt="cid:image002.png@01D43930.46F594E0"><o:p></o:p></span></p>
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<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b>From:</b> Eril-l <<a href="mailto:eril-l-bounces@lists.eril-l.org">eril-l-bounces@lists.eril-l.org</a>>
<b>On Behalf Of </b>Harper, Cynthia<br>
<b>Sent:</b> Thursday, November 15, 2018 8:51 AM<br>
<b>To:</b> eril-l (<a href="mailto:eril-l@lists.eril-l.org">eril-l@lists.eril-l.org</a>) <<a href="mailto:eril-l@lists.eril-l.org">eril-l@lists.eril-l.org</a>><br>
<b>Cc:</b> <a href="mailto:support@ebsco.com">support@ebsco.com</a><br>
<b>Subject:</b> Re: [Eril-l] Still having trouble with EBSCO ebook users creating new EBSCO accounts under WAM<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Got this reply back from EBSCO:<o:p></o:p></p>
<p class="MsoNormal">---------------------------------<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Georgia",serif">Thank you for contacting EBSCO.<br>
<br>
Your EBSCO Customer Support Case Number and Title are: <b>3426063 - "SI 182478: Still having trouble with EBSCO ebook users creating new EBSCO accounts under WAM".</b><br>
_________________________________________________________________<br>
<br>
Hello Cindy,<br>
<br>
Thank you for your information.<br>
<br>
I was able to duplicate the issue you have reported with the given information.<br>
<br>
After investigating the behaviour you reported, I found that this is a known situation currently being worked on by our development team. I have attached your case to the service request and will notify you of any updates as soon as I receive in this direction.<br>
<br>
Please let me know if you have any questions or if I can be of any further assistance.
<br>
<br>
Regards,<br>
<br>
…<br>
Technical Support Representative<br>
EBSCO Information Services</span><o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal"><b>From:</b> Harper, Cynthia <br>
<b>Sent:</b> Tuesday, November 13, 2018 3:27 PM<br>
<b>To:</b> eril-l (<a href="mailto:eril-l@lists.eril-l.org">eril-l@lists.eril-l.org</a>) <<a href="mailto:eril-l@lists.eril-l.org">eril-l@lists.eril-l.org</a>><br>
<b>Cc:</b> <a href="mailto:support@ebsco.com">support@ebsco.com</a><br>
<b>Subject:</b> Still having trouble with EBSCO ebook users creating new EBSCO accounts under WAM<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Hello - We are still seeing the problem with WAM and EBSCO ebooks that the user enters valid data to create a user account, but the CONTINUE button never becomes blue. We really don’t want to de-proxy (de-WAMmy?) the link, because if
the user wants to read the book online without logging in, they can do that under WAM proxy. Is anyone else still seeing the problem? We’ve advertised that we will create the accounts for users, but I just experienced waiting a long time for the user to
get the welcome email.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Cindy <o:p></o:p></p>
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