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<p class="MsoNormal">That IS in our forward table. The problems are intermittent. I’ve had the trick of Viewing the password, then Hiding the password again work, and I’ve had it not work. I did think it was fixed when I made the WAM table changes and then
after I tried the View/Hide trick, but I’ve still had students experiencing the problems on their computers. Do I have to clear the cache on each individual computer that runs into the problem?<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Cindy<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal"><b>From:</b> Eril-l <eril-l-bounces@lists.eril-l.org> <b>On Behalf Of
</b>Rebekah McKinney<br>
<b>Sent:</b> Friday, November 16, 2018 8:00 AM<br>
<b>To:</b> eril-l (eril-l@lists.eril-l.org) <eril-l@lists.eril-l.org><br>
<b>Subject:</b> Re: [Eril-l] Still having trouble with EBSCO ebook users creating new EBSCO accounts under WAM<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span style="color:#1F497D">I saw something on the Sierra listserv about adding the following line to the WAM Forward Table, and when I did, then it started working for me.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p><span style="color:black">*.ebsco-content.com<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">Hope this helps.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><br>
Thank you,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b><span style="color:black">Rebekah McKinney, MLS </span></b><span style="color:black">| Acting Director of Library Services<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:black"><img width="282" height="48" style="width:2.9416in;height:.5in" id="Picture_x0020_3" src="cid:image001.png@01D47DA3.72659C30" alt="cid:image001.png@01D3B179.4E8981B0"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:black">One College Park Drive | Saint Louis, MO 63141 | 314.392.2336<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:black"> <img width="250" height="88" style="width:2.6083in;height:.9166in" id="Picture_x0020_2" src="cid:image002.png@01D47DA3.72659C30" alt="cid:image002.png@01D43930.46F594E0"><o:p></o:p></span></p>
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<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b>From:</b> Eril-l <<a href="mailto:eril-l-bounces@lists.eril-l.org">eril-l-bounces@lists.eril-l.org</a>>
<b>On Behalf Of </b>Harper, Cynthia<br>
<b>Sent:</b> Thursday, November 15, 2018 8:51 AM<br>
<b>To:</b> eril-l (<a href="mailto:eril-l@lists.eril-l.org">eril-l@lists.eril-l.org</a>) <<a href="mailto:eril-l@lists.eril-l.org">eril-l@lists.eril-l.org</a>><br>
<b>Cc:</b> <a href="mailto:support@ebsco.com">support@ebsco.com</a><br>
<b>Subject:</b> Re: [Eril-l] Still having trouble with EBSCO ebook users creating new EBSCO accounts under WAM<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Got this reply back from EBSCO:<o:p></o:p></p>
<p class="MsoNormal">---------------------------------<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Georgia",serif">Thank you for contacting EBSCO.<br>
<br>
Your EBSCO Customer Support Case Number and Title are: <b>3426063 - "SI 182478: Still having trouble with EBSCO ebook users creating new EBSCO accounts under WAM".</b><br>
_________________________________________________________________<br>
<br>
Hello Cindy,<br>
<br>
Thank you for your information.<br>
<br>
I was able to duplicate the issue you have reported with the given information.<br>
<br>
After investigating the behaviour you reported, I found that this is a known situation currently being worked on by our development team. I have attached your case to the service request and will notify you of any updates as soon as I receive in this direction.<br>
<br>
Please let me know if you have any questions or if I can be of any further assistance.
<br>
<br>
Regards,<br>
<br>
…<br>
Technical Support Representative<br>
EBSCO Information Services</span><o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal"><b>From:</b> Harper, Cynthia <br>
<b>Sent:</b> Tuesday, November 13, 2018 3:27 PM<br>
<b>To:</b> eril-l (<a href="mailto:eril-l@lists.eril-l.org">eril-l@lists.eril-l.org</a>) <<a href="mailto:eril-l@lists.eril-l.org">eril-l@lists.eril-l.org</a>><br>
<b>Cc:</b> <a href="mailto:support@ebsco.com">support@ebsco.com</a><br>
<b>Subject:</b> Still having trouble with EBSCO ebook users creating new EBSCO accounts under WAM<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Hello - We are still seeing the problem with WAM and EBSCO ebooks that the user enters valid data to create a user account, but the CONTINUE button never becomes blue. We really don’t want to de-proxy (de-WAMmy?) the link, because if
the user wants to read the book online without logging in, they can do that under WAM proxy. Is anyone else still seeing the problem? We’ve advertised that we will create the accounts for users, but I just experienced waiting a long time for the user to
get the welcome email.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Cindy <o:p></o:p></p>
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