<div dir="ltr">They just sent out an email alert:<div><br></div><div><div class="gmail-m_5308286374985807331header-spacing" style="font-size:16px;margin:0px auto;max-width:600px"><table align="center" border="0" cellpadding="0" cellspacing="0" style="width:600px"><tbody><tr><td style="border-collapse:separate;direction:ltr;font-size:0px;padding:110px 0px 50px;text-align:center;vertical-align:top;font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,Oxygen,Ubuntu,"Fira Sans","Droid Sans","Helvetica Neue",sans-serif"><div class="gmail-m_5308286374985807331mj-column-per-100 gmail-m_5308286374985807331outlook-group-fix" style="max-width:100%;width:600px;font-size:13px;text-align:left;direction:ltr;display:inline-block;vertical-align:top"><table border="0" cellpadding="0" cellspacing="0" width="100%"><tbody><tr><td style="border-collapse:separate;vertical-align:top;padding:0px;font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,Oxygen,Ubuntu,"Fira Sans","Droid Sans","Helvetica Neue",sans-serif"><table border="0" cellpadding="0" cellspacing="0" width="100%"><tbody><tr><td align="center" style="border-collapse:separate;font-size:0px;padding:0px;word-break:break-word;font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,Oxygen,Ubuntu,"Fira Sans","Droid Sans","Helvetica Neue",sans-serif"><div style="font-size:13px;line-height:1;color:rgb(0,0,0)"><h1 class="gmail-m_5308286374985807331text_logo" style="margin:0px;font-weight:normal;padding-left:20px;padding-right:20px;font-size:40px;color:rgb(69,69,69)">EBSCO Alert</h1></div></td></tr></tbody></table></td></tr></tbody></table></div></td></tr></tbody></table></div><div class="gmail-m_5308286374985807331content-outer" style="border-radius:4px;overflow:hidden;border:1px solid rgb(224,224,224);font-size:16px;background-image:initial;background-position:initial;background-size:initial;background-repeat:initial;background-origin:initial;background-clip:initial;margin:0px auto;max-width:600px"><table align="center" border="0" cellpadding="0" cellspacing="0" style="border:1px solid rgb(224,224,224);background-image:initial;background-position:initial;background-size:initial;background-repeat:initial;background-origin:initial;background-clip:initial;border-radius:4px;width:600px"><tbody><tr><td style="border-collapse:separate;border:1px solid rgb(224,224,224);direction:ltr;font-size:0px;padding:0px;text-align:center;vertical-align:top;font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,Oxygen,Ubuntu,"Fira Sans","Droid Sans","Helvetica Neue",sans-serif"><div class="gmail-m_5308286374985807331content-section" style="margin:0px auto;max-width:600px"><table align="center" border="0" cellpadding="0" cellspacing="0" style="width:600px"><tbody><tr><td style="border-collapse:separate;direction:ltr;padding:0px 40px;vertical-align:top;font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,Oxygen,Ubuntu,"Fira Sans","Droid Sans","Helvetica Neue",sans-serif"><div style="margin:0px auto;max-width:520px"><table align="center" border="0" cellpadding="0" cellspacing="0" style="width:520px"><tbody><tr><td style="border-collapse:separate;direction:ltr;padding:50px 0px 0px;vertical-align:top;font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,Oxygen,Ubuntu,"Fira Sans","Droid Sans","Helvetica Neue",sans-serif"><div class="gmail-m_5308286374985807331mj-column-per-100 gmail-m_5308286374985807331outlook-group-fix" style="max-width:100%;width:520px;font-size:13px;text-align:left;direction:ltr;display:inline-block;vertical-align:top"><table border="0" cellpadding="0" cellspacing="0" width="100%"><tbody><tr><td style="border-collapse:separate;vertical-align:top;padding:0px;font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,Oxygen,Ubuntu,"Fira Sans","Droid Sans","Helvetica Neue",sans-serif"><table border="0" cellpadding="0" cellspacing="0" width="100%"><tbody><tr><td align="left" style="border-collapse:separate;font-size:0px;padding:0px;word-break:break-word;font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,Oxygen,Ubuntu,"Fira Sans","Droid Sans","Helvetica Neue",sans-serif"><div style="font-size:13px;line-height:1;color:rgb(0,0,0)"><table cellpadding="0" cellspacing="0" height="0" width="32" style="margin:0px;border-top:3px solid rgb(219,64,64)"><tbody><tr><td style="border-collapse:separate;font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,Oxygen,Ubuntu,"Fira Sans","Droid Sans","Helvetica Neue",sans-serif"></td></tr></tbody></table><table border="0" cellpadding="0" cellspacing="0"><tbody><tr><td height="20" style="border-collapse:separate;height:20px;font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,Oxygen,Ubuntu,"Fira Sans","Droid Sans","Helvetica Neue",sans-serif"></td></tr></tbody></table><h2 style="margin:0px;font-weight:normal;font-size:24px;line-height:32px;color:rgb(69,69,69)">Authentication 103 Error When Logging in to EBSCO Resources</h2><table border="0" cellpadding="0" cellspacing="0"><tbody><tr><td height="35" style="border-collapse:separate;height:35px;font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,Oxygen,Ubuntu,"Fira Sans","Droid Sans","Helvetica Neue",sans-serif"></td></tr></tbody></table><span style="font-size:18px;line-height:1.5;color:rgb(69,69,69)">New incident: Investigating</span><table border="0" cellpadding="0" cellspacing="0"><tbody><tr><td height="12" style="border-collapse:separate;height:12px;font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,Oxygen,Ubuntu,"Fira Sans","Droid Sans","Helvetica Neue",sans-serif"></td></tr></tbody></table><span class="gmail-m_5308286374985807331email-body" style="font-size:14px;line-height:1.5;color:rgb(69,69,69)">We are currently investigating this issue.</span><table border="0" cellpadding="0" cellspacing="0"><tbody><tr><td height="35" style="border-collapse:separate;height:35px;font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,Oxygen,Ubuntu,"Fira Sans","Droid Sans","Helvetica Neue",sans-serif"></td></tr></tbody></table><h3 style="margin:0px;font-weight:normal;font-size:14px;line-height:1.5;color:rgb(69,69,69)">Time posted</h3><table border="0" cellpadding="0" cellspacing="0"><tbody><tr><td height="12" style="border-collapse:separate;height:12px;font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,Oxygen,Ubuntu,"Fira Sans","Droid Sans","Helvetica Neue",sans-serif"></td></tr></tbody></table><span style="font-size:14px;line-height:1.5;color:rgb(69,69,69)">Nov 8, 19:17 UTC</span><table border="0" cellpadding="0" cellspacing="0"><tbody><tr><td height="35" style="border-collapse:separate;height:35px;font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,Oxygen,Ubuntu,"Fira Sans","Droid Sans","Helvetica Neue",sans-serif"></td></tr></tbody></table><h3 style="margin:0px;font-weight:normal;font-size:14px;line-height:1.5;color:rgb(69,69,69)">Components affected</h3><table border="0" cellpadding="0" cellspacing="0"><tbody><tr><td height="15" style="border-collapse:separate;height:15px;font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,Oxygen,Ubuntu,"Fira Sans","Droid Sans","Helvetica Neue",sans-serif"></td></tr></tbody></table><table cellspacing="0" cellpadding="0" class="gmail-m_5308286374985807331affected-component" style="font-family:inherit;margin:0px 20px 0px 0px;padding:0px 0px 15px;display:inline-block;color:rgb(69,69,69);font-size:14px;max-width:100%;overflow:hidden;text-overflow:ellipsis;white-space:nowrap"><tbody><tr><td style="border-collapse:separate;padding-right:5px;font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,Oxygen,Ubuntu,"Fira Sans","Droid Sans","Helvetica Neue",sans-serif"><img width="15" height="15" alt="Major Outage" src="https://dka575ofm4ao0.cloudfront.net/assets/pages/manage/font_awesome_icons/major_outage-ef22bacc4364dd580910ef0f13eabf1b8a22632f814a29d212b5b61010fe4c5c.png" class="gmail-CToWUd" style="border: 0px; height: auto; line-height: 14px; outline: none; vertical-align: middle;"></td><td style="border-collapse:separate;vertical-align:middle;font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,Oxygen,Ubuntu,"Fira Sans","Droid Sans","Helvetica Neue",sans-serif">EBSCOhost Research Databases</td></tr></tbody></table><table cellspacing="0" cellpadding="0" class="gmail-m_5308286374985807331affected-component" style="font-family:inherit;margin:0px 20px 0px 0px;padding:0px 0px 15px;display:inline-block;color:rgb(69,69,69);font-size:14px;max-width:100%;overflow:hidden;text-overflow:ellipsis;white-space:nowrap"><tbody><tr><td style="border-collapse:separate;padding-right:5px;font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,Oxygen,Ubuntu,"Fira Sans","Droid Sans","Helvetica Neue",sans-serif"><img width="15" height="15" alt="Major Outage" src="https://dka575ofm4ao0.cloudfront.net/assets/pages/manage/font_awesome_icons/major_outage-ef22bacc4364dd580910ef0f13eabf1b8a22632f814a29d212b5b61010fe4c5c.png" class="gmail-CToWUd" style="border: 0px; height: auto; line-height: 14px; outline: none; vertical-align: middle;"></td><td style="border-collapse:separate;vertical-align:middle;font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,Oxygen,Ubuntu,"Fira Sans","Droid Sans","Helvetica Neue",sans-serif">EBSCOadmin<br><br></td></tr></tbody></table></div></td></tr></tbody></table></td></tr></tbody></table></div></td></tr></tbody></table></div></td></tr></tbody></table></div></td></tr></tbody></table></div><div><div dir="ltr" class="gmail_signature" data-smartmail="gmail_signature"><div dir="ltr"><div><div dir="ltr"><br></div><div dir="ltr"><font size="1" face="arial, helvetica, sans-serif">Patricia Dover</font><div><font size="1" face="arial, helvetica, sans-serif">Electronic Resources Librarian</font></div><div><font size="1" face="arial, helvetica, sans-serif">duPont Library</font></div><div><font size="1" face="arial, helvetica, sans-serif">University of the South</font></div><div><font size="1" face="arial, helvetica, sans-serif">Sewanee, TN</font></div><div><font size="1" face="arial, helvetica, sans-serif">931.598.1657</font></div><div><a href="mailto:prdover@sewanee.edu" target="_blank"><font size="1" face="arial, helvetica, sans-serif">prdover@sewanee.edu</font></a></div><div><font size="1" face="arial, helvetica, sans-serif"><a href="http://library.sewanee.edu" target="_blank">http://library.sewanee.edu</a> </font></div></div></div></div></div></div><br></div></div><br><div class="gmail_quote"><div dir="ltr">On Thu, Nov 8, 2018 at 1:20 PM Diane Westerfield <<a href="mailto:dwesterfield@coloradocollege.edu">dwesterfield@coloradocollege.edu</a>> wrote:<br></div><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">
<div lang="EN-US" link="blue" vlink="purple">
<div class="m_-1735949035331474005WordSection1">
<p class="MsoNormal">Hi,<u></u><u></u></p>
<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal">We suddenly noticed our EBSCOHost databases aren’t working (via proxy and via direct URL), which is rare for us. Anybody else getting this message?<u></u><u></u></p>
<p class="MsoNormal"><u></u> <u></u></p>
<p class="m_-1735949035331474005MsoListParagraph"><u></u><span class="m_-1735949035331474005error"><span style="font-family:Symbol"><span><img width="15" height="15" src="cid:image001.gif@01D4775D.708A1B30" alt="*"><span style="font:7.0pt "Times New Roman"">
</span></span></span></span><u></u><span class="m_-1735949035331474005error">We are unable to validate your login credentials. Please contact your institution for assistance. Please note, Referring URL authentication may have been prevented by antivirus or privacy control software.
[Authentication Error Code 103]<u></u><u></u></span></p>
<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal">I tried calling EBSCO but the line was busy, so I emailed a ticket in. I wanted to make sure this is on EBSCO’s side, and not some odd firewall problem that is local to my campus.<u></u><u></u></p>
<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal">Thanks,<u></u><u></u></p>
<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal">Diane Westerfield, Electronic Resources & Serials Librarian<u></u><u></u></p>
<p class="MsoNormal">Tutt Library, Colorado College<u></u><u></u></p>
<p class="MsoNormal"><a href="mailto:diane.westerfield@coloradocollege.edu" target="_blank"><span style="color:blue">diane.westerfield@coloradocollege.edu</span></a><u></u><u></u></p>
<p class="MsoNormal">(719) 389-6661<u></u><u></u></p>
<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal"><u></u> <u></u></p>
</div>
</div>
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