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<p class="MsoNormal">If you can find this line in config.txt, remove or comment it out:<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Option NoHttpsHyphens<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">If not, you can manually add this line:<o:p></o:p></p>
<p class="MsoNormal">Option HttpsHyphens<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">This is assuming you installed a correctly configured wildcard certificate, as your IT people claimed…<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Hope this helps.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal"><span style="color:#1F497D">---</span><span style="color:black"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">Bin Zhang</span><span style="color:black"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">Digital Information Services Librarian</span><span style="color:black"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">Library Systems & IT Services, University Library</span><span style="color:black"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">California State University, Sacramento</span><span style="color:black"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">+1 (916) 278-5664 | <a href="mailto:bzhang@csus.edu"><span style="color:#954F72">bzhang@csus.edu</span></a></span><span style="color:black"><o:p></o:p></span></p>
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<p class="MsoNormal"><b><span style="font-size:12.0pt;color:black">From: </span></b><span style="font-size:12.0pt;color:black">Eril-l <eril-l-bounces@lists.eril-l.org> on behalf of Adrian Graham <adrian.graham@austincc.edu><br>
<b>Date: </b>Monday, October 22, 2018 at 2:11 PM<br>
<b>To: </b>"eril-l@lists.eril-l.org" <eril-l@lists.eril-l.org><br>
<b>Subject: </b>[Eril-l] EZ Proxy: Connection Not Private Warning<o:p></o:p></span></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">Hi, everyone!<br>
<br>
Hoping you and your collective brilliance can help me! <o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">About 30+ of our databases, when accessed from off-campus via our EZ Proxy from our
<a href="https://library.austincc.edu/eresources/AtoZ.php">A-Z page</a>, give a "connection not private" error message. These include titles from multiple vendors including: JSTOR, AccessScience, ProQuest's Historic New York Times, and more.<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">This problem has been ongoing for months, and it seems to have started when we added a SSL certificate to the server. The vendors are telling me that something is wrong with our EZ Proxy server's settings. Our IT department, which manages
the EZ Proxy sever, says it's the databases/vendors problem. I can't seem to get an answer to what exactly is wrong from anyone.<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">I don't have direct access to the EZ Proxy server, nor do I have access to the stanza config file. When I need to update stanzas, I have to forward the suggested changes to an intermediary.<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">It's been incredibly frustrating trying to get this resolved because, understandably, our off-campus users often think 1. either our databases are down or 2. something bad will happen to their device when they see the "connection not private"
warning message. Yes, they can push past the error to get to the database, but many choose not to.<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">We've added a message saying, "you might need to accept a security certificate to use this resource from off-campus," to our A-Z page, but this isn't a good long-term solution. <o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">Have any of you encountered this sort of thing before w/ EZ Proxy? What solution (if any?) is there? I've attached a screenshot of the warning taken from the Chrome browser via my mobile device.<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">Any help you could give me would be GREATLY appreciated.<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">Best,<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">Adrian<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">-- <o:p></o:p></p>
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<p class="MsoNormal"><span style="font-family:"trebuchet ms",sans-serif">Adrian Graham, MSIS<br>
e-Resources Librarian / Associate Professor<br>
Austin Community College - South Austin Campus<br>
1820 W Stassney LN, Austin, TX 78745<span style="color:#888888"><br>
512.223.9179</span></span><o:p></o:p></p>
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<p class="MsoNormal"><span style="color:#888888"><a href="http://researchguides.austincc.edu/adriangraham" target="_blank"><span style="font-family:"trebuchet ms",sans-serif;color:#1155CC">researchguides.austincc.edu/adriangraham</span></a><o:p></o:p></span></p>
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