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<p class="MsoNormal"><span style="color:#1F497D">You can login to Outlook 365’s Threat Management/Email Quarantine at any time to release messages without waiting until the next day.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">Go to <a href="https://protection.office.com/">
https://protection.office.com/</a> <o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">Login with your email username and password<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">Select a way to verify your identity (like letting them text a code to your phone)<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">You will need to identify your identity with a new code anytime you login<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">If the verification code screen displays again after you enter the code they send you, hit Cancel<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">Once you are logged in, on the left side, click on “Threat Management, Review”<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">In the middle click on “Quarantine”<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">A list of messages will display<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">At the top, there is a menu next to “Show messages quarantined due to” It is probably defaulted to Spam, so select Bulk<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">Another list of messages will appear<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">If the message you need isn’t in either list, wait a while and check again later<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">Eileen<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="font-size:8.0pt;color:#1F497D">Eileen Lutzow<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:8.0pt;color:#1F497D">Systems and Electronic Resources Librarian<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:8.0pt;color:#1F497D">Charleston Southern University<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:8.0pt;color:#1F497D">Charleston, S.C.
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:8.0pt;color:#1F497D"><a href="mailto:elutzow@csuniv.edu"><span style="color:#0563C1">elutzow@csuniv.edu</span></a>
<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b>From:</b> Eril-l <eril-l-bounces@lists.eril-l.org> <b>On Behalf Of
</b>Peters, Paul M.<br>
<b>Sent:</b> Thursday, October 18, 2018 5:53 PM<br>
<b>To:</b> eril-l@lists.eril-l.org<br>
<b>Subject:</b> [External] [Eril-l] Office 365 Threat Management and Content Provider Domains<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">I don’t know if anyone else may have encountered this issue, but our university recently implemented Outlook 365’s Threat Management/Email Quarantine. This implementation has had the unfortunate consequence of catching emails sent from
our content providers like Proquest, EBSCO, Cengage, Clarivate, etc. For example. PQ’s Refworks requires users to set up an account. Upon doing this, Refworks sends out a confirmation email. These emails were getting caught and not released until the next
day. Now, we discovered the RefWorks problem, and got our new security admin to whitelist the necessary domain. However, we subsequently discovered that it is affecting things like students and faculty trying to email themselves articles or a list of citations
from one of our databases.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">I am aware that many of our content providers have lists of URLs that should be whitelisted to avoid the kinds of problems I described above. However, as we get content from multiple vendors who may have multiple URLs that should be whitelisted,
we are talking about a lot of URLs. Our security administrator is unwilling to whitelist all of these URLs. He says that it offers too many opportunities for unauthorized users to gain access to our network.
<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Has anyone else encountered this sort of issue? Thoughts or suggestions would be appreciated.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Michael Peters, MSIS<o:p></o:p></p>
<p class="MsoNormal">E-Resources Librarian<o:p></o:p></p>
<p class="MsoNormal">J.E. & L.E. Mabee Library<o:p></o:p></p>
<p class="MsoNormal">University of the Incarnate Word<o:p></o:p></p>
<p class="MsoNormal">4301 Broadway, CPO# 297<o:p></o:p></p>
<p class="MsoNormal">San Antonio, TX 78209<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
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