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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;mso-fareast-language:EN-US">I’ve encountered this when the database codes change, or if our URL structure is out of date. I can find our codes in EBSCOadmin on the Databases
tab, and the recommended base URL that EBSCO provided me is: <a href="https://search.ebscohost.com/login.aspx?authtype=ip,uid&custid=INSERTCUSTOMERID&profile=ehost&defaultdb=INSERTDBCODE&groupid=main">
https://search.ebscohost.com/login.aspx?authtype=ip,uid&custid=INSERTCUSTOMERID&profile=ehost&defaultdb=INSERTDBCODE&groupid=main</a> – for example, our Academic Search Complete URL is
<a href="https://search.ebscohost.com/login.aspx?authtype=ip,uid&custid=s5672293&profile=ehost&defaultdb=a9h&groupid=main">
https://search.ebscohost.com/login.aspx?authtype=ip,uid&custid=s5672293&profile=ehost&defaultdb=a9h&groupid=main</a><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;mso-fareast-language:EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;mso-fareast-language:EN-US">Hope this helps :)<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;mso-fareast-language:EN-US">Mandi<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri",sans-serif">Mandi Schwarz<br>
</span><span lang="EN-US" style="font-size:9.0pt;font-family:"Calibri",sans-serif">Library Technical Assistant – Electronic Resources | 250-960-6455 |
<a href="mailto:Mandi.Schwarz@unbc.ca">Mandi.Schwarz@unbc.ca</a><o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:9.0pt;font-family:"Calibri",sans-serif">University of Northern British Columbia | 3333 University Way; Prince George, BC; V2N4Z9<o:p></o:p></span></p>
<p class="MsoNormal" style="text-autospace:none"><i><span style="font-size:10.0pt;font-family:"Calibri",sans-serif">Gratefully acknowledging that we live and work in the unceded traditional territory of the Lheidli T’enneh.</span></i><i><span style="font-size:10.0pt;font-family:"Calibri",sans-serif"><o:p></o:p></span></i></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;mso-fareast-language:EN-US"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri",sans-serif">From:</span></b><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri",sans-serif"> Eril-l <eril-l-bounces@lists.eril-l.org>
<b>On Behalf Of </b>Matthew J. Gallagher<br>
<b>Sent:</b> October 1, 2018 11:38 AM<br>
<b>To:</b> eril-l@lists.eril-l.org<br>
<b>Subject:</b> Re: [Eril-l] EBSCO access issues<o:p></o:p></span></p>
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<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt;color:black">We’re having access issues with DynaMed Plus but none of our other database products. We reported it but are still waiting to hear back on the issue.
<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt;color:black"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt;color:black">Best,<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt;color:black"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt;color:black">Matt Gallagher<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt;color:black">Assistant Professor, Information Science<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt;color:black">Collection Management & Metadata Librarian<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt;color:black">University of the Sciences<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt;color:black">600 S. 43<sup>rd</sup> St., Philadelphia, PA 19104<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt;color:black">Ph: (215) 596-8963<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt;color:black"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri",sans-serif">From:</span></b><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri",sans-serif"> Eril-l [<a href="mailto:eril-l-bounces@lists.eril-l.org">mailto:eril-l-bounces@lists.eril-l.org</a>]
<b>On Behalf Of </b>Catherine C Tuohy<br>
<b>Sent:</b> Monday, October 1, 2018 2:36 PM<br>
<b>To:</b> Turner, Jaymie C. <<a href="mailto:jturner@ou.edu">jturner@ou.edu</a>>; Huber, Seth <<a href="mailto:huberse@mst.edu">huberse@mst.edu</a>>;
<a href="mailto:eril-l@lists.eril-l.org">eril-l@lists.eril-l.org</a><br>
<b>Subject:</b> Re: [Eril-l] EBSCO access issues<o:p></o:p></span></p>
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<p class="MsoNormal"><span lang="EN-US"><o:p> </o:p></span></p>
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<p><span lang="EN-US" style="font-family:"Calibri",sans-serif;color:black">We had to get a new link from EBSCO for Cinahl but have not heard why yet.<o:p></o:p></span></p>
<p><span lang="EN-US" style="font-family:"Calibri",sans-serif;color:black"><o:p> </o:p></span></p>
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<p class="MsoNormal" style="background:white"><b><span lang="EN-US" style="font-size:10.0pt;font-family:"Tahoma",sans-serif;color:black">Catherine C. Tuohy</span></b><span lang="EN-US" style="font-family:"Calibri",sans-serif;color:black"><o:p></o:p></span></p>
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<p class="MsoNormal" style="background:white"><span lang="EN-US" style="font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#212121">Associate Librarian for Electronic Resource Management</span><span lang="EN-US" style="font-family:"Calibri",sans-serif;color:black"><o:p></o:p></span></p>
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<p class="MsoNormal" style="background:white"><span lang="EN-US" style="font-size:10.0pt;font-family:"Tahoma",sans-serif;color:black">Cardinal Cushing Library<br>
617-264-7658 / <a href="mailto:tuohyc@emmanuel.edu">tuohyc@emmanuel.edu</a><br>
<br>
</span><b><span lang="EN-US" style="font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#006FC9">Emmanuel College</span></b><span lang="EN-US" style="font-family:"Calibri",sans-serif;color:black"><o:p></o:p></span></p>
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<p class="MsoNormal" style="background:white"><span lang="EN-US" style="font-size:10.0pt;font-family:"Tahoma",sans-serif;color:black">400 The Fenway, Boston, MA 02115</span><span lang="EN-US" style="font-family:"Calibri",sans-serif;color:black"><o:p></o:p></span></p>
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<p class="MsoNormal" style="background:white"><span lang="EN-US" style="font-size:10.0pt;font-family:"Tahoma",sans-serif;color:black"><a href="http://www.emmanuel.edu">www.emmanuel.edu</a><br>
<br>
<img border="0" width="159" height="51" style="width:1.6562in;height:.5312in" id="_x0000_i1025" src="cid:image001.png@01D45A31.F903F330" alt="1473235904526_PastedImage"></span><span lang="EN-US" style="font-family:"Calibri",sans-serif;color:black"><o:p></o:p></span></p>
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<p class="MsoNormal" style="margin-bottom:12.0pt"><span lang="EN-US" style="font-family:"Calibri",sans-serif;color:black"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:black">From:</span></b><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:black"> Eril-l <<a href="mailto:eril-l-bounces@lists.eril-l.org">eril-l-bounces@lists.eril-l.org</a>>
on behalf of Turner, Jaymie C. <<a href="mailto:jturner@ou.edu">jturner@ou.edu</a>><br>
<b>Sent:</b> Monday, October 1, 2018 2:34 PM<br>
<b>To:</b> Huber, Seth; <a href="mailto:eril-l@lists.eril-l.org">eril-l@lists.eril-l.org</a><br>
<b>Subject:</b> Re: [Eril-l] EBSCO access issues</span><span lang="EN-US" style="font-family:"Calibri",sans-serif;color:black">
<o:p></o:p></span></p>
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<p class="MsoNormal"><span lang="EN-US" style="font-family:"Calibri",sans-serif;color:black"> <o:p></o:p></span></p>
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<p class="xmsonormal"><span lang="EN-US" style="font-family:"Calibri",sans-serif;color:#1F497D">We are having the same problems with SPORTdiscus and CINAHL. We are encountering a login page when accessing from on campus. Don’t know that I can offer any insight.
We’ve reported it but have not heard back yet. </span><span lang="EN-US" style="font-family:"Calibri",sans-serif;color:black"><o:p></o:p></span></p>
<p class="xmsonormal"><span lang="EN-US" style="font-family:"Calibri",sans-serif;color:#1F497D"> </span><span lang="EN-US" style="font-family:"Calibri",sans-serif;color:black"><o:p></o:p></span></p>
<p class="xmsonormal"><span lang="EN-US" style="font-family:"Calibri",sans-serif;color:#1F497D">Best,
</span><span lang="EN-US" style="font-family:"Calibri",sans-serif;color:black"><o:p></o:p></span></p>
<p class="xmsonormal"><span lang="EN-US" style="font-family:"Calibri",sans-serif;color:#1F497D">Jaymie</span><span lang="EN-US" style="font-family:"Calibri",sans-serif;color:black"><o:p></o:p></span></p>
<p class="xmsonormal"><span lang="EN-US" style="font-family:"Calibri",sans-serif;color:#1F497D"> </span><span lang="EN-US" style="font-family:"Calibri",sans-serif;color:black"><o:p></o:p></span></p>
<p class="xmsonormal"><span lang="EN-US" style="font-family:"Calibri",sans-serif;color:#1F497D"> </span><span lang="EN-US" style="font-family:"Calibri",sans-serif;color:black"><o:p></o:p></span></p>
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<p class="xmsonormal"><span lang="EN-US" style="font-family:"Calibri",sans-serif;color:#1F497D">____________________________________</span><span lang="EN-US" style="font-family:"Calibri",sans-serif;color:black"><o:p></o:p></span></p>
<p class="xmsonormal"><span lang="EN-US" style="font-family:"Calibri",sans-serif;color:#1F497D">Jaymie Turner</span><span lang="EN-US" style="font-family:"Calibri",sans-serif;color:black"><o:p></o:p></span></p>
<p class="xmsonormal"><span lang="EN-US" style="font-family:"Calibri",sans-serif;color:#1F497D">Head, Acquisitions Department</span><span lang="EN-US" style="font-family:"Calibri",sans-serif;color:black"><o:p></o:p></span></p>
<p class="xmsonormal"><span lang="EN-US" style="font-family:"Calibri",sans-serif;color:#1F497D">University of Oklahoma Libraries</span><span lang="EN-US" style="font-family:"Calibri",sans-serif;color:black"><o:p></o:p></span></p>
<p class="xmsonormal"><span lang="EN-US" style="font-family:"Calibri",sans-serif;color:#1F497D">Phone: 405-325-5230</span><span lang="EN-US" style="font-family:"Calibri",sans-serif;color:black"><o:p></o:p></span></p>
<p class="xmsonormal"><span lang="EN-US" style="font-family:"Calibri",sans-serif;color:#1F497D">Email:
</span><span lang="EN-US" style="font-family:"Calibri",sans-serif;color:black"><a href="mailto:jturner@ou.edu" id="LPlnk536889"><span style="color:#1F497D">jturner@ou.edu</span></a><o:p></o:p></span></p>
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<p class="xmsonormal"><span lang="EN-US" style="font-family:"Calibri",sans-serif;color:#1F497D"> </span><span lang="EN-US" style="font-family:"Calibri",sans-serif;color:black"><o:p></o:p></span></p>
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<p class="xmsonormal"><b><span lang="EN-US" style="font-family:"Calibri",sans-serif;color:black">From:</span></b><span lang="EN-US" style="font-family:"Calibri",sans-serif;color:black"> Eril-l <<a href="mailto:eril-l-bounces@lists.eril-l.org">eril-l-bounces@lists.eril-l.org</a>>
<b>On Behalf Of </b>Huber, Seth<br>
<b>Sent:</b> Monday, October 1, 2018 12:53 PM<br>
<b>To:</b> <a href="mailto:eril-l@lists.eril-l.org">eril-l@lists.eril-l.org</a><br>
<b>Subject:</b> [Eril-l] EBSCO access issues<o:p></o:p></span></p>
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<p class="xmsonormal"><span lang="EN-US" style="font-family:"Calibri",sans-serif;color:black"> <o:p></o:p></span></p>
<p class="xmsonormal"><span lang="EN-US" style="font-family:"Calibri",sans-serif;color:black">Has anyone encountered issues with access to some EBSCO databases but not others? Late last week we noticed issues with our access to Environment Complete, Entrepreneurial
Studies Source, and LISTA. When users try to access the database directly, they are taken to a page that asks them to select from a list of databases to search. We are also experiencing issues with journal titles that have availability within those databases;
we maintain an A-Z list of electronic journals, and when users find a journal in one of those databases and click the link to the database, they are asked for an ID and password. All of these problems are on-campus, so it doesn’t appear to be a proxy issue.
Any insights would be much appreciated. Thanks!<o:p></o:p></span></p>
<p class="xmsonormal"><span lang="EN-US" style="font-family:"Calibri",sans-serif;color:black"> <o:p></o:p></span></p>
<p class="xmsonormal"><span lang="EN-US" style="font-family:"Calibri",sans-serif;color:black">Seth Huber<o:p></o:p></span></p>
<p class="xmsonormal"><span lang="EN-US" style="font-family:"Calibri",sans-serif;color:black">Metadata Services Librarian<o:p></o:p></span></p>
<p class="xmsonormal"><span lang="EN-US" style="font-family:"Calibri",sans-serif;color:black">Missouri University of Science and Technology<o:p></o:p></span></p>
<p class="xmsonormal"><span lang="EN-US" style="font-family:"Calibri",sans-serif;color:black"><a href="mailto:huberse@mst.edu" id="LPlnk955229">huberse@mst.edu</a><o:p></o:p></span></p>
<p class="xmsonormal"><span lang="EN-US" style="font-family:"Calibri",sans-serif;color:black">573-341-7826<o:p></o:p></span></p>
<p class="xmsonormal"><span lang="EN-US" style="font-family:"Calibri",sans-serif;color:black"> <o:p></o:p></span></p>
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