<html xmlns:v="urn:schemas-microsoft-com:vml" xmlns:o="urn:schemas-microsoft-com:office:office" xmlns:w="urn:schemas-microsoft-com:office:word" xmlns:m="http://schemas.microsoft.com/office/2004/12/omml" xmlns="http://www.w3.org/TR/REC-html40">
<head>
<meta http-equiv="Content-Type" content="text/html; charset=us-ascii">
<meta name="Generator" content="Microsoft Word 15 (filtered medium)">
<style><!--
/* Font Definitions */
@font-face
{font-family:"Cambria Math";
panose-1:2 4 5 3 5 4 6 3 2 4;}
@font-face
{font-family:Calibri;
panose-1:2 15 5 2 2 2 4 3 2 4;}
/* Style Definitions */
p.MsoNormal, li.MsoNormal, div.MsoNormal
{margin:0in;
margin-bottom:.0001pt;
font-size:11.0pt;
font-family:"Calibri",sans-serif;}
a:link, span.MsoHyperlink
{mso-style-priority:99;
color:#0563C1;
text-decoration:underline;}
a:visited, span.MsoHyperlinkFollowed
{mso-style-priority:99;
color:#954F72;
text-decoration:underline;}
p.msonormal0, li.msonormal0, div.msonormal0
{mso-style-name:msonormal;
mso-margin-top-alt:auto;
margin-right:0in;
mso-margin-bottom-alt:auto;
margin-left:0in;
font-size:12.0pt;
font-family:"Times New Roman",serif;}
span.EmailStyle18
{mso-style-type:personal;
font-family:"Calibri",sans-serif;
color:windowtext;}
span.EmailStyle19
{mso-style-type:personal-reply;
font-family:"Calibri",sans-serif;
color:#1F497D;}
.MsoChpDefault
{mso-style-type:export-only;
font-size:10.0pt;}
@page WordSection1
{size:8.5in 11.0in;
margin:1.0in 1.0in 1.0in 1.0in;}
div.WordSection1
{page:WordSection1;}
--></style><!--[if gte mso 9]><xml>
<o:shapedefaults v:ext="edit" spidmax="1026" />
</xml><![endif]--><!--[if gte mso 9]><xml>
<o:shapelayout v:ext="edit">
<o:idmap v:ext="edit" data="1" />
</o:shapelayout></xml><![endif]-->
</head>
<body lang="EN-US" link="#0563C1" vlink="#954F72">
<div class="WordSection1">
<p class="MsoNormal"><span style="color:#1F497D">Hi, Will.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">We are experiencing a few issues with our campus wireless and IPv6, including with IEEE and Annual Reviews. We have gone ahead and set up IPv6 on a case by case basis with these vendors, but it still seems to
not be functioning correctly or consistently and I don’t know enough yet about IPv6 to even ask the right questions. Our workaround at the moment is configuring our EZproxy IP (v4 and v6) to require login through these sites while we continue to test.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">I’d love to know if anyone has a crash course or key resources to point to about IPv6 troubleshooting.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">-Angie<o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="color:#595959">Angela Rathmel<br>
Head of Acquisitions & Resource Sharing<br>
University of Kansas Libraries<br>
</span><span style="color:#2E74B5"><a href="mailto:aroads@ku.edu" target="_blank"><span style="color:#2E74B5">Email</span></a> |
<a href="tel:785/864-8834" target="_blank"><span style="color:#2E74B5">Phone</span></a> | IM |
<a href="https://lib.ku.edu/angie-rathmel" target="_blank"><span style="color:#2E74B5">About me</span></a><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:8.0pt;color:#595959">St. Silouan the Athonite, on printing this email:<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:8.0pt;color:#595959">'That green leaf on the tree which you needlessly plucked - it was not wrong, only rather a pity for the little leaf.'
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<div>
<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in">
<p class="MsoNormal"><b>From:</b> Eril-l <eril-l-bounces@lists.eril-l.org> <b>On Behalf Of
</b>William Hanley III<br>
<b>Sent:</b> Friday, September 7, 2018 8:18 AM<br>
<b>To:</b> eril-l@lists.eril-l.org<br>
<b>Subject:</b> [Eril-l] Access issue involving IEEE Xplore and IPv6<o:p></o:p></p>
</div>
</div>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Hi,<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Is anyone able to access IEEE Xplore when using IPv4, but not when using IPv6?
<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">I am helping a library patron who cannot access Duke's subscribed articles from IEEE (his example was the article at
<a href="https://ieeexplore.ieee.org/document/58691/">https://ieeexplore.ieee.org/document/58691/</a> , but the same happens with other IEEE Xplore articles). When he is disconnected from the on campus wireless network at Duke or using the library's proxy
he can open the PDF file for the article. However, when he connects to the campus wireless network he is asked to pay for the article.
<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">According to the patron, this occurs because IEEE is not accepting Duke's IPv6 address. When he is on the campus wireless, his IPv6 address is 2620:0:690:7822:d001:2cec:11a4:8833. When he is outside of the wireless, he is within Duke's
IPv4 range. He says that a library representative would need to enter the IPv6 range into the form at
<a href="https://ieeexplore.ieee.org/Xplorehelp/#/online-forms/ip-address-amendment-form">
https://ieeexplore.ieee.org/Xplorehelp/#/online-forms/ip-address-amendment-form</a> .
<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">However, Duke Libraries has never provided an IPv6 to any provider including IEEE. Plus, the form at
<a href="https://ieeexplore.ieee.org/Xplorehelp/#/online-forms/ip-address-amendment-form">
https://ieeexplore.ieee.org/Xplorehelp/#/online-forms/ip-address-amendment-form</a> is from 2016. But this is the first reported problem concerning IPv6 that Duke has faced (I have worked on ejournal troubleshooting at Duke for several years).<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Has anyone encountered this problem? If so, how did you resolve the issue? I have contacted IEEE Support, but I just wanted to check if other libraries have seen this access issue.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Thanks,<o:p></o:p></p>
<p class="MsoNormal">======================================<o:p></o:p></p>
<p class="MsoNormal">Will Hanley<o:p></o:p></p>
<p class="MsoNormal">Electronic Resources Management Specialist<o:p></o:p></p>
<p class="MsoNormal">Continuing Resource Acquisitions Department <o:p></o:p></p>
<p class="MsoNormal">Duke University Libraries<o:p></o:p></p>
<p class="MsoNormal">Smith Warehouse, Bay 9<o:p></o:p></p>
<p class="MsoNormal">Ph: 919-668-4748<o:p></o:p></p>
<p class="MsoNormal">======================================<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
</div>
</body>
</html>