<html>
<head>
<meta http-equiv="Content-Type" content="text/html; charset=utf-8">
<style type="text/css" style="display:none;"><!-- P {margin-top:0;margin-bottom:0;} --></style>
</head>
<body dir="ltr">
<div id="divtagdefaultwrapper" style="font-size:12pt;color:#000000;font-family:Arial,Helvetica,sans-serif;" dir="ltr">
<p style="margin-top:0;margin-bottom:0">Hi Trisha</p>
<p style="margin-top:0;margin-bottom:0"><br>
</p>
<p style="margin-top:0;margin-bottom:0"></p>
<div style="margin-top:0;margin-bottom:0;">Two things are known to cause this type of issue off campus:</div>
<div style="margin-top:0;margin-bottom:0;"><br>
</div>
<ol style="margin-top:0;margin-bottom:0;list-style-type:decimal;">
<li>The user has a satellite phone connection which uses a compression/caching feature - the fix is to ask the satellite ISP to switch off the compression setting but it means the connection speed will drop.
<br>
</li><li>HTTPHeader Accept-Encoding is declared globally somewhere on the config which breaks the display on some databases, for example Bureau van Dijk's FAME. If this directive is required on any stanza it should go below the Title directive now, not above it,
see <a href="https://www.oclc.org/support/services/ezproxy/documentation/cfg/httpheader.en.html" target="_blank" id="LPlnk256912" class="OWAAutoLink" previewremoved="true">
https://www.oclc.org/support/services/ezproxy/documentation/cfg/httpheader.en.html</a> and
<a href="https://www.oclc.org/support/services/ezproxy/documentation/db/musicfaculties.en.html" target="_blank" id="LPlnk209920" class="OWAAutoLink" previewremoved="true">
https://www.oclc.org/support/services/ezproxy/documentation/db/musicfaculties.en.html</a>.
</li></ol>
<br>
<p></p>
<div id="Signature">
<div id="divtagdefaultwrapper" dir="ltr" style="font-size: 12pt; color: rgb(0, 0, 0); font-family: Arial,Helvetica,sans-serif,"EmojiFont","Apple Color Emoji","Segoe UI Emoji",NotoColorEmoji,"Segoe UI Symbol","Android Emoji",EmojiSymbols;">
<div style="font-family:Tahoma; font-size:13px"><font size="3" face="Arial">It's most likely to be the second issue.<br>
<br>
Kind regards,<br>
</font>
<p class="MsoNormal" style="text-autospace:none"><font size="3" face="Arial"><span style="color:rgb(0,50,91)"><b>Dom Benson</b></span></font></p>
<p class="MsoNormal" style="text-autospace:none"></p>
<p class="MsoNormal" style="text-autospace:none"><font size="3" face="Arial"><span style="color:rgb(0,50,91)">Analytics & Discovery Officer</span></font></p>
<p class="MsoNormal" style="text-autospace:none"><font size="3" face="Arial"><span style="color:rgb(0,50,91)">Library, Information Services, Brunel University London
</span><span style="color:rgb(190,15,52)">|</span><span style="color:rgb(0,50,91)">
</span><span style="color:rgb(190,15,52)">T</span><span style="color:rgb(31,73,125)">
</span><span style="color:rgb(0,50,91)">+44(0)1895 266143</span></font></p>
<p></p>
</div>
</div>
</div>
</div>
<hr style="display:inline-block;width:98%" tabindex="-1">
<div id="divRplyFwdMsg" dir="ltr"><font face="Calibri, sans-serif" style="font-size:11pt" color="#000000"><b>From:</b> Eril-l <eril-l-bounces@lists.eril-l.org> on behalf of Trisha Burr <tburr@macalester.edu><br>
<b>Sent:</b> 15 August 2018 21:59:14<br>
<b>To:</b> eril-l@lists.eril-l.org<br>
<b>Subject:</b> [Eril-l] Annual Reviews and EzProxy trouble</font>
<div> </div>
</div>
<meta content="text/html; charset=utf-8">
<div>
<div dir="ltr">Hello,
<div>Has anyone else experienced trouble with accessing Annual Reviews through the EzProxy?</div>
<div><br>
</div>
<div>On campus works fine for us and I can't seem to figure out why folks going through the EzProxy get this result:</div>
<div><br>
</div>
<div><span style="color:rgb(0,0,0); font-family:Times; font-size:medium; float:none; display:inline">m ��5��^N��M�fA K ��2 GT� �-�lٰ84�)2;{�z�m�. �U�l � HpU(�De�u�_ #&��:(�S! �R���U /�B�� !�> �׆� +U�mT�� !� cEG�J � *���� �w�� Ô&Y�А��� ��.j��� f Jh�� )d��X��˧�_�h"2�
/�p!+ a�b����hU:9 ���������;V?� �lEmX mX��Y1SWq� s��T�� �Xȯ N\�@�� 5Q@ �J�혨�!��@�� �> ~��� oa 0 $� ��m�>��X��� etc. etc. etc.</span></div>
<div><font color="#000000" face="Times" size="3"><br>
</font></div>
Has anyone else experienced this?<br>
Thank you,<br>
Trisha
<div>
<div><br>
</div>
-- <br>
<div class="x_gmail_signature">
<div dir="ltr">
<div>
<div dir="ltr">
<div><span>
<p dir="ltr" style="font-size:12.8px; line-height:1.2; margin-top:0pt; margin-bottom:0pt">
<span style="font-size:10pt; font-family:Arial; color:rgb(102,102,102); background-color:transparent; font-weight:700; vertical-align:baseline; white-space:pre-wrap">Trisha Burr</span></p>
<p style="line-height:1.2; margin-top:0pt; margin-bottom:0pt"><font color="#999999" face="Arial"><span style="font-size:13.3333px; white-space:pre-wrap">Electronic Resources Librarian</span></font></p>
<p dir="ltr" style="font-size:12.8px; line-height:1.2; margin-top:0pt; margin-bottom:0pt">
<span style="font-size:10pt; font-family:Arial; color:rgb(153,153,153); background-color:transparent; vertical-align:baseline; white-space:pre-wrap">DeWitt Wallace Library</span></p>
<p dir="ltr" style="font-size:12.8px; line-height:1.2; margin-top:0pt; margin-bottom:0pt">
<span style="font-size:10pt; font-family:Arial; color:rgb(153,153,153); background-color:transparent; vertical-align:baseline; white-space:pre-wrap">651-696-6749 |
<a href="mailto:tburr@macalester.edu" target="_blank">tburr@macalester.edu</a></span></p>
<p dir="ltr" style="font-size:12.8px; line-height:1.2; margin-top:0pt; margin-bottom:0pt">
<span style="font-size:10pt; font-family:Arial; color:rgb(153,153,153); background-color:transparent; vertical-align:baseline; white-space:pre-wrap">1600 Grand Avenue</span></p>
<p dir="ltr" style="font-size:12.8px; line-height:1.2; margin-top:0pt; margin-bottom:0pt">
<span style="font-size:10pt; font-family:Arial; color:rgb(153,153,153); background-color:transparent; vertical-align:baseline; white-space:pre-wrap">Saint Paul, MN 55105 USA</span></p>
<br>
<p dir="ltr" style="font-size:12.8px; line-height:1.2; margin-top:0pt; margin-bottom:0pt">
<span style="font-size:10pt; font-family:Garamond; color:rgb(0,0,0); background-color:transparent; vertical-align:baseline; white-space:pre-wrap"><img width="150" height="36" alt="mac-sec-horizontal-logo-150w.jpg" style="border:none" src="https://lh3.googleusercontent.com/TEH64faqLBpjlesvQh4Tmx6GnqyW_hzxq0wLWddnY5zJGOhHKNZ83XKGSlNCLGKH11tUuurbr710vLiLg9C8Y7aESsrrfzxuK-3xBw29kUwO9sC6HGQ8_zOsZ8baLIPKy9dbXuFu"></span></p>
<br>
<br>
</span></div>
<br>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</body>
</html>