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<p class="MsoNormalCxSpFirst" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;margin-left:.5in;mso-add-space:auto">
Please join the ALCTS Electronic Resources Interest Group (ERIG) at ALA in New Orleans for the following presentations. We have an exciting program lined up. A short business meeting will take place after the presentations. Hope to see you there!<o:p></o:p></p>
<p class="MsoNormalCxSpMiddle" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;margin-left:.5in;mso-add-space:auto">
Anne Liebst, Chair, ERIG, 2017-2018<o:p></o:p></p>
<p class="MsoNormalCxSpMiddle" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;margin-left:.5in;mso-add-space:auto">
<o:p> </o:p></p>
<p class="MsoNormal" style="text-indent:.5in"><b><span style="font-size:12.0pt;color:black">Date: Saturday, June 23, 2018
<o:p></o:p></span></b></p>
<p class="MsoNormal" style="text-indent:.5in"><b><span style="font-size:12.0pt;color:black">Time: 1:00pm-2:00pm<o:p></o:p></span></b></p>
<p class="MsoNormal" style="text-indent:.5in"><b><span style="font-size:12.0pt;color:black">Location: MCC Room 299<o:p></o:p></span></b></p>
<p class="MsoNormal"><span style="font-size:12.0pt;color:black"><o:p> </o:p></span></p>
<p class="MsoNormalCxSpMiddle" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;margin-left:.5in;mso-add-space:auto">
<b>Title: After Cancellation: Reconstructing Knowledge Bases With OpenRefine<o:p></o:p></b></p>
<p class="MsoNormalCxSpMiddle" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;margin-left:.5in;mso-add-space:auto">
<b>Presenter: Angela Galvan<o:p></o:p></b></p>
<p class="MsoNormal" style="margin-left:.5in"><b>Library Electronic Resources Manager<o:p></o:p></b></p>
<p class="MsoNormal" style="margin-left:.5in"><b>Brown University Library<o:p></o:p></b></p>
<p class="MsoNormal" style="margin-left:.5in"><b><a href="angela_galvan@brown.edu">angela_galvan@brown.edu</a><o:p></o:p></b></p>
<p class="MsoNormalCxSpMiddle" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;margin-left:.5in;mso-add-space:auto">
<b>@panoptigoth</b> <b><o:p></o:p></b></p>
<p class="MsoNormalCxSpMiddle" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;margin-left:.5in;mso-add-space:auto">
<b><o:p> </o:p></b></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;margin-left:.5in">
In 2018, electronic resources staff at Brown University Library realized a full rebuild of their ScienceDirect holdings in Serials Solutions would be necessary following a significant cancellation. The library's new electronic resources manager discovered the
knowledge base for this resource was maintained by hand before decaying over time. This presentation shows how we used OpenRefine to make the ScienceDirect KBART file readable to Serials Solutions. <o:p></o:p></p>
<p class="MsoNormal" style="margin-left:.5in"><b><span style="color:#212121">Title: Land of Confusion: Provisioning Electronic Access in an Increasingly Complex Information Ecosystem<o:p></o:p></span></b></p>
<p class="MsoNormal" style="margin-left:.5in"><b><span style="color:#212121">Presenter: Jonathan Shank<o:p></o:p></span></b></p>
<p class="MsoNormal" style="margin-left:.5in"><b><span style="color:#212121">Acquisitions & E-Resources Librarian<o:p></o:p></span></b></p>
<p class="MsoNormal" style="margin-left:.5in"><b><span style="color:#212121">Northwestern University<o:p></o:p></span></b></p>
<p class="MsoNormal" style="margin-left:.5in"><b><span style="color:#212121">Feinberg School of Medicine<o:p></o:p></span></b></p>
<p class="MsoNormal" style="margin-left:.5in"><b><span style="color:#212121">Galter Health Science Library & Learning Center<o:p></o:p></span></b></p>
<p class="MsoNormal" style="margin-left:.5in"><b><span style="color:#212121"><a href="j-shank@northwestern.edu">j-shank@northwestern.edu</a></span></b><span style="color:#212121"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#212121"> <o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:.5in"><span style="color:#212121">As the demand for electronic access expands and diversifies, license agreements and access entitlements are becoming increasingly more convoluted and difficult to manage. Northwestern
University’s Galter Health Sciences Library & Learning Center operates in a complex, multi-tiered licensing environment. Not only do we license our own materials for the medical school, we also partner with campus libraries on institutional and consortia licenses,
in addition to brokering access on behalf of affiliated hospitals within a larger academic health system. This session will discuss the methods that we currently employ for managing access in such a complicated environment (public notes, IP groups, proxy groups,
web authentication, & custom discovery tool configurations) and will look towards the future at new developments and initiatives that could potentially streamline access management and the user experience (browser extensions, centralized IP management, RA21,
etc.). <o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal" style="margin-left:.5in"><b>Title: Streamlining E-Resource Troubleshooting<o:p></o:p></b></p>
<p class="MsoNormal" style="margin-left:.5in"><b>Presenter: Elyssa Gould<o:p></o:p></b></p>
<p class="MsoNormal" style="margin-left:.5in"><b>Electronic Resources Librarian<o:p></o:p></b></p>
<p class="MsoNormal" style="margin-left:.5in"><b>University of Tennessee – Knoxville<o:p></o:p></b></p>
<p class="MsoNormal" style="margin-left:.5in"><b><a href="mailto:egould1@utk.edu">egould1@utk.edu</a></b>
<o:p></o:p></p>
<p class="MsoNormal" style="margin-left:.5in"><o:p> </o:p></p>
<p class="MsoNormal" style="margin-left:.5in">In 2017, the Resource Management unit at the University of Tennessee – Knoxville sought to combine e-resource troubleshooting (locally referred to as ‘eproblems’) into one system. Previously, each staff had answered
troubleshooting questions via personal email accounts, a group email account, and a Springshare LibAnswers account. To allow for better efficiency, service, and tracking of e-resource reporting and troubleshooting, the unit examined several ticketing systems
as well as determined statistical categories from Goldfinger & Hemhauser’s 2016 article titled “Looking for Trouble (Tickets)” to aid in future analysis of e-resource troubleshooting tickets. The statistics gathered will better inform the unit’s training,
training others in the library, and better communicate with our vendors about ongoing, long-term access issues. This talk will outline the steps taken to assess ticketing systems, set up the statistical categories, and train staff on the new procedures, as
well as an analysis of the first year of using the system ultimately chosen and next steps.<o:p></o:p></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal">Thank you,<o:p></o:p></p>
<p class="MsoNormal">Anne<o:p></o:p></p>
<p class="MsoNormal"><span style="font-size:12.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal">Anne Liebst, Director of Library Services<o:p></o:p></p>
<p class="MsoNormal">University of Arkansas Fort Smith<o:p></o:p></p>
<p class="MsoNormal">Boreham Library<o:p></o:p></p>
<p class="MsoNormal">5210 Grand Ave.<o:p></o:p></p>
<p class="MsoNormal">PO Box 3649<o:p></o:p></p>
<p class="MsoNormal">Fort Smith, AR 72913-3649<o:p></o:p></p>
<p class="MsoNormal"><a href="mailto:Anne.Liebst@uafs.edu">Anne.Liebst@uafs.edu</a><o:p></o:p></p>
<p class="MsoNormal">479-788-7205<o:p></o:p></p>
<p class="MsoNormal">479-424-6205 (fax)<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
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