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<p class="MsoNormal">That makes sense. I was thinking there was a reason it was set that way. In our case, it was a default setting from Proquest, because the message was set to “Virginia Theological Seminary wants you to open this book first before downloading”,
and I would think when I saw that message “WE didn’t ‘want’ that, PROQUEST did.” But I didn’t contact tech support on how to avoid that message. Also, that message used to appear way to the right on smartphones so that you wouldn’t see it if you didn’t know
it was there. It’s much more usable now without that message. Am I being overly suspicious of capitalism when I suspect they chose not to fix that user experience flaw in order to encourage downloads? But we only have a subscription, no PDA.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Cindy Harper<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal"><b>From:</b> John Holm <jholm1@norwich.edu> <br>
<b>Sent:</b> Thursday, May 17, 2018 4:23 PM<br>
<b>To:</b> 'eril-l@lists.eril-l.org' <eril-l@lists.eril-l.org><br>
<b>Subject:</b> Re: [Eril-l] Proquest ebook central full download problem on smartphones<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span style="font-family:"Times New Roman",serif;color:#44546A">I can say that in our case, we opted into the “download from reader only” option intentionally, to minimize unnecessary DDA costs. We want users to take advantage of the free
preview in the online reader before downloading, which automatically triggers a Short Term Loan for DDA titles. The assumption is that if this option were set to No, novice users would be likely to download immediately without evaluating the content to make
sure it suits their needs. We try to encourage users to use the online reader in general whenever possible due to all the usability problems associated with Adobe Digital Editions. We are hopeful that ProQuest will bring back the online reader to the mobile
interface. <o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Times New Roman",serif;color:#44546A"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Times New Roman",serif;color:#44546A">I hope this helps!<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Times New Roman",serif;color:#44546A"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Times New Roman",serif;color:#44546A">John<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Times New Roman",serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black">John Holm, MLIS</span></b><span style="color:black"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black">Head of Digital Services</span><span style="color:black"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black">Kreitzberg Library</span><span style="color:black"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black">Norwich University</span><span style="color:black"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black">158 Harmon Drive
</span><span style="color:black"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black">Northfield, VT 05663</span><span style="color:black"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black">802.485.2171</span><span style="color:black"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black"><a href="http://www.norwich.edu/" target="_blank">www.norwich.edu</a></span><span style="color:black"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Times New Roman",serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Times New Roman",serif;color:#44546A"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Times New Roman",serif;color:#44546A"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Times New Roman",serif;color:#44546A"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b>From:</b> Eril-l [<a href="mailto:eril-l-bounces@lists.eril-l.org">mailto:eril-l-bounces@lists.eril-l.org</a>]
<b>On Behalf Of </b>Karen McElfresh<br>
<b>Sent:</b> Thursday, May 17, 2018 4:03 PM<br>
<b>To:</b> 'eril-l@lists.eril-l.org' <<a href="mailto:eril-l@lists.eril-l.org">eril-l@lists.eril-l.org</a>><br>
<b>Subject:</b> Re: [Eril-l] Proquest ebook central full download problem on smartphones<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span style="color:#1F497D">I just checked our ProQuest settings and ours also had the “Download from Reader Only” option set to ‘Yes’. I don’t remember setting it to that, and I didn’t even know it was an option. I’m trying to think of
a reason why we wouldn’t want to let users download from their mobile devices – am I overlooking something?<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">Karen McElfresh, MSLS<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">Resource Management Librarian<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">The University of New Mexico<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">Health Sciences Library and Informatics Center<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><a href="mailto:kmcelfresh@salud.unm.edu"><span style="color:#1F497D;text-decoration:none">kmcelfresh@salud.unm.edu</span></a>
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b>From:</b> Eril-l <<a href="mailto:eril-l-bounces@lists.eril-l.org">eril-l-bounces@lists.eril-l.org</a>>
<b>On Behalf Of </b>Harper, Cynthia<br>
<b>Sent:</b> Thursday, May 17, 2018 10:50 AM<br>
<b>To:</b> eril-l (<a href="mailto:eril-l@lists.eril-l.org">eril-l@lists.eril-l.org</a>) <<a href="mailto:eril-l@lists.eril-l.org">eril-l@lists.eril-l.org</a>><br>
<b>Subject:</b> [Eril-l] Proquest ebook central full download problem on smartphones<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Was anyone else caught by this problem?<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal" style="margin-bottom:12.0pt">Case Description: I don't know how long this problem has existed, but users are not seeing a READ ONLINE option on their phones, either iOS or Android. They only have the FULL DOWNLOAD and chapter download options.
Full Download says "Virginia Seminary wants you to open this book first", and Open Book does not open the book.<o:p></o:p></p>
<p class="MsoNormal">----------------------------------------------<o:p></o:p></p>
<p class="MsoNormal">5/17 1PM<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">So glad to hear that this has only occurred since May 9. I have corrected the setting on our account, I believe, and will test soon to make sure that the download link works from the description page.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Maybe none other of your users had this setting set to “yes”, but I suspect it was the default unless we were guided to set it to No by you, since I didn’t intentionally set it to Yes.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">And you really should email all of your users who have this setting set to “Yes only allow download from reader”<o:p></o:p></p>
<p class="MsoNormal">To notify them that this change had turned off access for their smartphone users.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">And did you send out a notification on May 9 in a general email?<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Times New Roman",serif">Cindy Harper<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Times New Roman",serif">E-services and periodicals librarian<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Times New Roman",serif">Virginia Theological Seminary<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Times New Roman",serif">Bishop Payne Library, VTS Box 159<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Times New Roman",serif">3737 Seminary Road<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Times New Roman",serif">Alexandria VA 22304<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Times New Roman",serif"><a href="mailto:charper@vts.edu">charper@vts.edu</a><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Times New Roman",serif">703-461-1794</span><o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><b>From:</b> Harper, Cynthia <br>
<b>Sent:</b> Wednesday, May 16, 2018 9:59 PM<br>
<b>To:</b> Ebooks Support <<a href="mailto:ebooksupport@proquest.com">ebooksupport@proquest.com</a>><br>
<b>Subject:</b> Re: 03458319: No READ ONLINE shows on phones<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">When did this occur? The turning off of the read online? <o:p>
</o:p></p>
<div class="MsoNormal" align="center" style="text-align:center">
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<p class="MsoNormal"><b><span style="color:black">From:</span></b><span style="color:black">
<a href="mailto:noreply@salesforce.com">noreply@salesforce.com</a> <<a href="mailto:noreply@salesforce.com">noreply@salesforce.com</a>> on behalf of Ebooks Support <<a href="mailto:ebooksupport@proquest.com">ebooksupport@proquest.com</a>><br>
<b>Sent:</b> Wednesday, May 16, 2018 6:29:25 PM<br>
<b>To:</b> Harper, Cynthia<br>
<b>Subject:</b> RE: 03458319: No READ ONLINE shows on phones</span> <o:p></o:p></p>
<p class="MsoNormal"> <o:p></o:p></p>
<p class="MsoNormal" style="margin-bottom:12.0pt">Hello Cindy,<br>
<br>
Thank you for contacting Ebook Technical Support! The "read online" option was recently removed for users accessing on a mobile device. I submitted an enhancement request to our engineering team, requesting that they add a feature that allows libraries that
have enabled "download from reader only" to download ebooks on mobile devices. Enhancement requests are reviewed and prioritized by Ebook Central's product managers. Not all enhancement requests are guaranteed to be added to Ebook Central. <br>
<br>
You have the option to turn of the "download from reader only" setting. You can do this in LibCentral > Settings > Access Permissions > Default > General > see the "Downloads" heading. <br>
<br>
Please let me know if you have any additional feedback about this change, and I will add that to the enhancement request. <br>
<br>
Thank you,<br>
<name of support agent><br>
--<br>
Technical Product Specialist, Ebooks<br>
ProQuest | Seattle, WA | 1-800-521-0600 x74350<br>
<br>
<br>
--------------- Original Message ---------------<br>
<b>From:</b> ProQuest [noreply@proquest.com]<br>
<b>Sent:</b> 5/16/2018 2:15 PM<br>
<b>To:</b> <a href="mailto:charper@vts.edu">charper@vts.edu</a><br>
<b>Subject:</b> 03458319: No READ ONLINE shows on phones<br>
<br>
Hi! This is an automated response to your request titled - No READ ONLINE shows on phones.<br>
<br>
Case Description: I don't know how long this problem has existed, but users are not seeing a READ ONLINE option on their phones, either iOS or Android. They only have the FULL DOWNLOAD and chapter download options. Full Download says "Virgina Seminary wnats
you to open this book first", and Open Book does not open the book.<br>
<br>
I want you to know that we have received your request.<br>
<br>
For Technical Support and Access related inquiries, we will respond within 8 business hours.<br>
For all other inquiries, we will respond in 1-2 business days.<br>
<br>
For reference the case number is 03458319 .<br>
<br>
Please do not reply back to this email.<br>
<img border="0" id="_x0000_i1026" src="http://proquestllc.my.salesforce.com/servlet/servlet.ImageServer?oid=00D300000000XOy&esid=0181W00000wCc3A"><o:p></o:p></p>
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