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<p class="MsoNormal">Was anyone else caught by this problem?<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Case Description: I don't know how long this problem has existed, but users are not seeing a READ ONLINE option on their phones, either iOS or Android. They only have the FULL DOWNLOAD and chapter download options. Full Download says "Virginia
Seminary wants you to open this book first", and Open Book does not open the book.<br>
<br>
<o:p></o:p></p>
<p class="MsoNormal">----------------------------------------------<o:p></o:p></p>
<p class="MsoNormal">5/17 1PM<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">So glad to hear that this has only occurred since May 9. I have corrected the setting on our account, I believe, and will test soon to make sure that the download link works from the description page.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Maybe none other of your users had this setting set to “yes”, but I suspect it was the default unless we were guided to set it to No by you, since I didn’t intentionally set it to Yes.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">And you really should email all of your users who have this setting set to “Yes only allow download from reader”<o:p></o:p></p>
<p class="MsoNormal">To notify them that this change had turned off access for their smartphone users.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">And did you send out a notification on May 9 in a general email?<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Times New Roman",serif">Cindy Harper<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Times New Roman",serif">E-services and periodicals librarian<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Times New Roman",serif">Virginia Theological Seminary<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Times New Roman",serif">Bishop Payne Library, VTS Box 159<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Times New Roman",serif">3737 Seminary Road<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Times New Roman",serif">Alexandria VA 22304<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Times New Roman",serif"><a href="mailto:charper@vts.edu"><span style="color:blue">charper@vts.edu</span></a><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Times New Roman",serif">703-461-1794</span><o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><b>From:</b> Harper, Cynthia <br>
<b>Sent:</b> Wednesday, May 16, 2018 9:59 PM<br>
<b>To:</b> Ebooks Support <ebooksupport@proquest.com><br>
<b>Subject:</b> Re: 03458319: No READ ONLINE shows on phones<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">When did this occur? The turning off of the read online? <o:p>
</o:p></p>
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<p class="MsoNormal"><b><span style="color:black">From:</span></b><span style="color:black">
<a href="mailto:noreply@salesforce.com">noreply@salesforce.com</a> <<a href="mailto:noreply@salesforce.com">noreply@salesforce.com</a>> on behalf of Ebooks Support <<a href="mailto:ebooksupport@proquest.com">ebooksupport@proquest.com</a>><br>
<b>Sent:</b> Wednesday, May 16, 2018 6:29:25 PM<br>
<b>To:</b> Harper, Cynthia<br>
<b>Subject:</b> RE: 03458319: No READ ONLINE shows on phones</span> <o:p></o:p></p>
<p class="MsoNormal"> <o:p></o:p></p>
<p class="MsoNormal">Hello Cindy,<br>
<br>
Thank you for contacting Ebook Technical Support! The "read online" option was recently removed for users accessing on a mobile device. I submitted an enhancement request to our engineering team, requesting that they add a feature that allows libraries that
have enabled "download from reader only" to download ebooks on mobile devices. Enhancement requests are reviewed and prioritized by Ebook Central's product managers. Not all enhancement requests are guaranteed to be added to Ebook Central. <br>
<br>
You have the option to turn of the "download from reader only" setting. You can do this in LibCentral > Settings > Access Permissions > Default > General > see the "Downloads" heading. <br>
<br>
Please let me know if you have any additional feedback about this change, and I will add that to the enhancement request. <br>
<br>
Thank you,<br>
<name of support agent><br>
--<br>
Technical Product Specialist, Ebooks<br>
ProQuest | Seattle, WA | 1-800-521-0600 x74350<br>
<br>
<br>
--------------- Original Message ---------------<br>
<b>From:</b> ProQuest [noreply@proquest.com]<br>
<b>Sent:</b> 5/16/2018 2:15 PM<br>
<b>To:</b> <a href="mailto:charper@vts.edu">charper@vts.edu</a><br>
<b>Subject:</b> 03458319: No READ ONLINE shows on phones<br>
<br>
Hi! This is an automated response to your request titled - No READ ONLINE shows on phones.<br>
<br>
Case Description: I don't know how long this problem has existed, but users are not seeing a READ ONLINE option on their phones, either iOS or Android. They only have the FULL DOWNLOAD and chapter download options. Full Download says "Virgina Seminary wnats
you to open this book first", and Open Book does not open the book.<br>
<br>
I want you to know that we have received your request.<br>
<br>
For Technical Support and Access related inquiries, we will respond within 8 business hours.<br>
For all other inquiries, we will respond in 1-2 business days.<br>
<br>
For reference the case number is 03458319 .<br>
<br>
Please do not reply back to this email.<br>
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