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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Arial",sans-serif">I’d like to thank everyone who is contributing to this discussion.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Arial",sans-serif">Full, authenticated access to your organisation’s licensed resources and applications via OpenAthens is our goal.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Arial",sans-serif">We offer access via a federated route, a SAML connection and IP recognition. We have recently rebuilt our proxy component to improve performance and put us in a position to respond
to URL and certification changes as well as future infrastructure and policy updates from our vendors.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Arial",sans-serif">The only scenario where we would push back against IP recognition i.e. setting the resource up on our managed proxy service, is where we believe the vendor supports SAML based
access. We have recently stopped offering username and password access via our proxy service as this breaches security requirements or puts privacy and data protection compliance at risk.
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Arial",sans-serif">We often encounter issues with proxy access as URLs are updated and we work with our customers and publishers to resolve and fix access problems.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Arial",sans-serif">In the examples listed in this thread we are working with our partner ESBCO to confirm that access is available via the proxy or a direct peer-to-peer SAML connection. It is
also important to understand that we can work with all vendors that support SAML which in turn means that we are compatible with all Shibboleth vendors. Some may be in a federation.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Arial",sans-serif">We are collaborating with our partners and customers across the world to try and improve the understanding about the different authentication methods. NISO, the international
standards organisation is also working to establish standards and deepen understanding in this area with their RA21 initiatives.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Arial",sans-serif">We recognise how complex it can be and recently published an open access book with Springer which addresses many of these issues from a library perspective:
<a href="https://link.springer.com/book/10.1007%2F978-3-319-73990-8">https://link.springer.com/book/10.1007%2F978-3-319-73990-8</a>.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Arial",sans-serif">We apologise for the frustrations. Please feel free to share your frustrations directly with us as well as the community forums. We will work to fix access via any route – including
our proxy - and your insight and views are integral to us ultimately improving the service.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif">Kind regards,</span><span style="font-size:11.0pt;font-family:"Arial",sans-serif;mso-fareast-language:EN-US"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Arial",sans-serif;mso-fareast-language:EN-US"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="font-family:"Arial",sans-serif;color:#6C276A">Adam Snook<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif;color:#BFBFBF">Product Manager</span><span style="font-family:"Arial",sans-serif;color:#6C276A"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif;color:#6C276A">OpenAthens<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><a href="mailto:adam.snook@eduserv.org.uk"><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:#666666">adam.snook@eduserv.org.uk</span></a></span><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:#666666">
| +44 (0) 117 313 6530<br>
</span><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><a href="www.openathens.org"><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:#666666">www.openathens.org</span></a></span><span style="font-size:10.0pt;font-family:"Arial",sans-serif">
<span style="color:#A7A9AC">| </span></span><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><a href="https://www.twitter.com/OpenAthens"><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:#666666">@openathens</span></a></span><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:#A7A9AC">
| </span><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><a href="http://www.openathens.org/category/blog/"><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:#666666">Blog</span></a></span><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:#A7A9AC">
| </span><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><a href="https://www.linkedin.com/company/openathens"><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:#666666">LinkedIn</span></a><o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:7.5pt;font-family:"Arial",sans-serif;color:#A6A6A6">Eduserv is a company limited by guarantee, registered in England and Wales (company number 3763109), and a registered charity (charity number 1079456), whose registered
office and principal place of business is 4 Portwall Lane, Bristol, BS1 6NB, UK. “OpenAthens” is a brand name of Eduserv.</span><span style="font-size:11.0pt;font-family:"Arial",sans-serif;mso-fareast-language:EN-US"><o:p></o:p></span></p>
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<p class="MsoNormal"><b><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri",sans-serif">From:</span></b><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri",sans-serif"> Eril-l <eril-l-bounces@lists.eril-l.org>
<b>On Behalf Of </b>Sheldon, Karen<br>
<b>Sent:</b> 14 May 2018 14:33<br>
<b>To:</b> eril-l@lists.eril-l.org<br>
<b>Subject:</b> Re: [Eril-l] OpenAthens: Pros? Cons?<o:p></o:p></span></p>
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<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span lang="EN-US">We switched over to Open Athens from EZ proxy about a year ago. All of our databases are authenticated via OA. OA does have a proxy function which handles the 5 resources we have that don’t support single sign-on. They
are as follows:<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">Access Science<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">Birds of North America<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">Britannica Online<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">CQ Researcher<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">Salem Press Critical Insights eBooks<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">It was an initially bumpy experience switching to OA. But now that I have a dedicated tech rep, I have no complaints.
<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><b><span lang="EN-US" style="color:black">Karen Sheldon<o:p></o:p></span></b></p>
<p class="MsoNormal"><span lang="EN-US" style="color:black">Electronic and Instructional Services Librarian<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="color:black">Delaware Valley University<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="color:black">700 East Butler Ave., Doylestown PA 18901<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="color:black">215.489.4968 | <a href="mailto:karen.sheldon@delval.edu">
karen.sheldon@delval.edu</a> <o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><b><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri",sans-serif">From:</span></b><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri",sans-serif"> Eril-l [<a href="mailto:eril-l-bounces@lists.eril-l.org">mailto:eril-l-bounces@lists.eril-l.org</a>]
<b>On Behalf Of </b>Melissa Belvadi<br>
<b>Sent:</b> Wednesday, May 9, 2018 9:06 AM<br>
<b>To:</b> Wisofsky, Tami <<a href="mailto:WisofskyT@uhv.edu">WisofskyT@uhv.edu</a>><br>
<b>Cc:</b> <a href="mailto:eril-l@lists.eril-l.org">eril-l@lists.eril-l.org</a>; <a href="mailto:COLLIB-L@lists.ala.org">
COLLIB-L@lists.ala.org</a>; <a href="mailto:acl@acl.org">acl@acl.org</a><br>
<b>Subject:</b> Re: [Eril-l] OpenAthens: Pros? Cons?<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span lang="EN-US" style="font-family:"Arial",sans-serif">This is a shock to me, because the sales reps absolutely assured us that anything that ezproxy could proxy, the proxy function within OpenAthens could also handle, so we should NOT
need to maintain a separate ezproxy for any resources.<o:p></o:p></span></p>
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<p class="MsoNormal"><span lang="EN-US" style="font-family:"Arial",sans-serif">Basically they told us that OpenAthens has the equivalent of ezproxy built-in to handle all sites that aren't OpenAthens-native compatible. Now you're telling us this isn't true.<o:p></o:p></span></p>
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<p class="MsoNormal"><span lang="EN-US" style="font-family:"Arial",sans-serif">Can you please tell us more about this?<o:p></o:p></span></p>
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<p class="MsoNormal"><span lang="EN-US"><br clear="all">
<o:p></o:p></span></p>
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<p class="MsoNormal"><span lang="EN-US">Melissa Belvadi<o:p></o:p></span></p>
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<p class="MsoNormal"><span lang="EN-US">Collections Librarian<o:p></o:p></span></p>
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<p class="MsoNormal"><span lang="EN-US">University of Prince Edward Island<o:p></o:p></span></p>
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<p class="MsoNormal"><span lang="EN-US"><a href="mailto:mbelvadi@upei.ca" target="_blank">mbelvadi@upei.ca</a> 902-566-0581<o:p></o:p></span></p>
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<p class="MsoNormal"><span lang="EN-US">my <a href="https://emea01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.google.com%2Fcalendar%2Fembed%3Fsrc%3Dmbelvadi%2540upei.ca%26ctz%3DAmerica%2FHalifax%26mode%3Dweek&data=02%7C01%7Cmichelle.silvestre%40eduserv.org.uk%7C88e8f246d8d444075c3208d5b99f5d53%7Cea4475db47564c4abaf10c8e1a9ab6b6%7C0%7C1%7C636619016490100560&sdata=XWlk2FVozPKMmnxiTADhopMbTCvOEmo%2BJRl50syzUjw%3D&reserved=0" target="_blank"><span style="font-family:"Arial",sans-serif;color:#1155CC">public calendar</span></a><o:p></o:p></span></p>
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<p class="MsoNormal"><span lang="EN-US"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span lang="EN-US"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span lang="EN-US"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span lang="EN-US">On Tue, May 8, 2018 at 5:45 PM, Wisofsky, Tami <<a href="mailto:WisofskyT@uhv.edu" target="_blank">WisofskyT@uhv.edu</a>> wrote:<o:p></o:p></span></p>
<blockquote style="border:none;border-left:solid #CCCCCC 1.0pt;padding:0cm 0cm 0cm 6.0pt;margin-left:4.8pt;margin-top:5.0pt;margin-right:0cm;margin-bottom:5.0pt">
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-US" style="color:#1F497D">Amy,</span><span lang="EN-US"><o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-US" style="color:#1F497D">We moved to OpenAthens in December 2017. My main complaint is that approximately 50% of our resources authenticated using OpenAthens use
proxy links; and there are a handful of products that OpenAthens authentication is not compatible with (APA Style Central, Kanopy, Books 24x, etc.). So, to be able to authenticate those products that do not work with OpenAthens we continue to maintain EZ Proxy
in addition to OpenAthens. We host our own EZ Proxy, so the cost is not prohibitive for us.</span><span lang="EN-US"><o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-US" style="color:#1F497D">Tami Wisofsky</span><span lang="EN-US"><o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-US" style="color:#1F497D"><img border="0" width="120" height="41" style="width:1.25in;height:.427in" id="m_-8896784831150366060Picture_x0020_1" src="cid:image001.gif@01D3EC32.56051550" alt="tinylogo"></span><span lang="EN-US"><o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><i><span lang="EN-US" style="font-size:10.0pt;color:#1F497D">Tami Wisofsky</span></i><span lang="EN-US"><o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><i><span lang="EN-US" style="font-size:10.0pt;color:#1F497D">Serials/Electronic Resources Librarian</span></i><span lang="EN-US"><o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><i><span lang="EN-US" style="font-size:10.0pt;color:#1F497D">Victoria College/University of Houston-Victoria Library</span></i><span lang="EN-US"><o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><i><span lang="EN-US" style="font-size:10.0pt;color:#1F497D">2602 N. Ben Jordan</span></i><span lang="EN-US"><o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><i><span lang="EN-US" style="font-size:10.0pt;color:#1F497D">Victoria, Texas 77901</span></i><span lang="EN-US"><o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><i><span lang="EN-US" style="font-size:10.0pt;color:#1F497D">361-570-4195</span></i><span lang="EN-US"><o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><i><span lang="EN-US" style="font-size:10.0pt;color:#1F497D"><a href="mailto:wisofskyt@uhv.edu" target="_blank"><span style="font-style:normal">wisofskyt@uhv.edu</span></a></span></i><span lang="EN-US"><o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><i><span lang="EN-US" style="font-size:10.0pt;color:#1F497D"><a href="https://emea01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fvcuhvlibrary.uhv.edu&data=02%7C01%7Cmichelle.silvestre%40eduserv.org.uk%7C88e8f246d8d444075c3208d5b99f5d53%7Cea4475db47564c4abaf10c8e1a9ab6b6%7C0%7C1%7C636619016490100560&sdata=i9Y2rV1T9O7EjN%2BBj3mAdsXpXLlFJRQx0HN0vgMOiog%3D&reserved=0" target="_blank">vcuhvlibrary.uhv.edu</a></span></i><span lang="EN-US"><o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-US" style="color:#1F497D"> </span><span lang="EN-US"><o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-US" style="color:#1F497D"> </span><span lang="EN-US"><o:p></o:p></span></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><b><span lang="EN-US">From:</span></b><span lang="EN-US"> Eril-l <<a href="mailto:eril-l-bounces@lists.eril-l.org" target="_blank">eril-l-bounces@lists.eril-l.org</a>>
<b>On Behalf Of </b>Hwang, Amy L<br>
<b>Sent:</b> Tuesday, May 8, 2018 10:14 AM<br>
<b>To:</b> <a href="mailto:eril-l@lists.eril-l.org" target="_blank">eril-l@lists.eril-l.org</a>;
<a href="mailto:COLLIB-L@lists.ala.org" target="_blank">COLLIB-L@lists.ala.org</a>;
<a href="mailto:acl@acl.org" target="_blank">acl@acl.org</a><br>
<b>Subject:</b> [Eril-l] OpenAthens: Pros? Cons?<o:p></o:p></span></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-US"> <o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-US">Hello All,<o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-US"> <o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-US">I’m considering switching to OpenAthens for authentication rather than staying with EZproxy. Has anyone made that switch? I have a couple of reasons for thinking
about switching. The version of EZproxy that my IT department currently hosts is no longer supported, and they don’t want to host an updated version of EZproxy. (I would be switching to hosted EZproxy instead.) It seems to me that although OpenAthens is more
expensive, I wouldn’t have to involve IT as much, and I could get out-of-the-box statistics that lets me know who is logging in and to what resources. (It would make it easier to know what to cut if needed.)<o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-US"> <o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-US">Most of the resources my library subscribes to are “big deal” collections rather than titles accessed from publisher websites. I’ve looked on some listservs and
seen that some libraries use <i>both</i> EZproxy and OpenAthens, but I can’t afford to do that.
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-US">Any advice you have for me would be greatly appreciated!<o:p></o:p></span></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-US">Sincerely,<o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-US">Amy Hwang<o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-US"> <o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-US">* Please excuse the cross-posting.*<o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-US"> <o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-US" style="color:#1F497D">Amy L. Hwang, MLS | Director of Library Services | Nease Library, Eastern Nazarene College | 23 E. Elm Ave., Quincy, MA 02170 | 617-745-3854
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