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<p style="margin-top:0;margin-bottom:0">Hi Carissa, </p>
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<p style="margin-top:0;margin-bottom:0">You need to check the url in the Pub site package for that title in the EBSCO knowledgebase (KB)) to make sure it is correct for your particular subacription.
<span style="font-family: Calibri, Helvetica, sans-serif, EmojiFont, "Apple Color Emoji", "Segoe UI Emoji", NotoColorEmoji, "Segoe UI Symbol", "Android Emoji", EmojiSymbols; font-size: 16px;">
You can confirm that URL with your publisher. </span></p>
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<p style="margin-top:0;margin-bottom:0"><span style="font-family: Calibri, Helvetica, sans-serif, EmojiFont, "Apple Color Emoji", "Segoe UI Emoji", NotoColorEmoji, "Segoe UI Symbol", "Android Emoji", EmojiSymbols; font-size: 16px;"></span>You also need to check
the date range if EBSCO input this for you in EBSCOAdmin. I have had to go into many titles since we migrated from SFX to update these types of situations, and even deleted many entries that got stuck in that "publisher's site" package when EBSCO was not
sure where to put them. <span style="font-size: 12pt;"> </span></p>
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<p style="margin-top:0;margin-bottom:0"><span style="font-size: 12pt;">If all your other stuff is working correctly with proxy, it's probably not that. If you need to call me see number below. </span></p>
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<p style="margin-top:0;margin-bottom:0"><span style="font-size: 12pt;">Take care and good luck, Cathy</span></p>
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<div><font face="Tahoma" size="2"><b>Catherine C. Tuohy</b></font></div>
<div><font face="tahoma" size="2"><span style="color:rgb(33,33,33); font-size:13.3333px">Associate Librarian for Electronic Resource Management</span></font></div>
<div><font face="tahoma" size="2">Cardinal Cushing Library<br>
617-264-7658 / tuohyc@emmanuel.edu<br>
<br>
<span style="color:rgb(0,111,201)"><b>Emmanuel College</b></span><br>
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<div><font face="tahoma" size="2">400 The Fenway, Boston, MA 02115</font></div>
<div><font face="tahoma" size="2">www.emmanuel.edu<br>
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<div id="divRplyFwdMsg" dir="ltr"><font face="Calibri, sans-serif" style="font-size:11pt" color="#000000"><b>From:</b> Eril-l <eril-l-bounces@lists.eril-l.org> on behalf of Carissa Hernandez <serialscreed@gmail.com><br>
<b>Sent:</b> Thursday, May 3, 2018 3:34 PM<br>
<b>To:</b> eril-l@lists.eril-l.org<br>
<b>Subject:</b> [Eril-l] Troubleshooting a specific online journal-please help!</font>
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<div dir="ltr">Hello,
<div>Would someone please help?</div>
<div>We have an online journal that we just cannot get to work. We should have full-text access but when a user navigates to an article, the user gets a web page that asks them to subscribe.Is there someone out there that is knowledgeable about IP addresses,
proxy servers, authentications, Full Text Finder in Ebsco "Go to Publisher's site", etc. that would please write to me off-list? There I can share with you the journal in question and a narrative with screen shots so you can see the process and maybe identify
the problem.</div>
<div>I have spent weeks going over this with our proxy vendor, the publisher, Ebsco support, and our local IT and have gotten nowhere. (I do not think the problem is related to Ebsco at all). I am hoping someone on this list that is savvy with this stuff may
be able to spot the problem and give me advice on how to proceed.</div>
<div>I can be reached at</div>
<div><a href="mailto:chernandez@muih.edu" id="LPlnk626696" class="OWAAutoLink" previewremoved="true">chernandez@muih.edu</a></div>
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<div>Thank you,</div>
<div>Carissa Hernandez</div>
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