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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">Hi, everybody.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">I don’t know if our issue is related to yours, but we’ve had problems with Wiley’s ebook title list on record for a long, long time – way back in 2011, titles
started showing up as accessible that we had no record of purchasing. They showed up on the title list we downloaded from the admin interface; when we asked our rep about the unexplained access, he repeatedly said that if they were on that list, we should
have access. When we lost access to one of those titles, <a href="mailto:eal@wiley.com">
eal@wiley.com</a> tech support said they could find no record of payment, and access stayed off, despite submitting that Wiley-generated title list to them. We didn’t bother to fight it, because we couldn’t find payment either. By 2014 or so, the list of mystery
ebooks had grown so long, and Wiley remained so disinterested in tracking down what was happening, that we wound up loading the MARC for these titles to our catalog, but labeling them separately as being of uncertain origin, because we were tired of repeatedly
asking and getting nowhere.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">We started the UBCM model in… 2015 or ‘16? And at the end of that year, they sent us the title list of the usage statistics, including a column marking off which
we had perpetual access to already. Y’all, it was missing <i>most</i> of our PA holdings. We’ve been trying to get this fixed ever since, and only just this week have we received word that they think they’ve updated it properly.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">I suspect that the same long-running recordkeeping problem that we’ve experienced might have been happening to others; the switch to the UBCM model revealed its
extent for us, but maybe it’s the migration that’s revealing it now for others.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">(Our journals experts have also mentioned that they’re having problems with the new platform, but I don’t know the details of it. They described it as “how Wiley
has been handling – or rather, <i>not</i> handling – journals holdings”, in the brief note I read. That could mean loss of access; I’ll ask.)<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"><img border="0" width="74" height="93" id="Picture_x0020_1" src="cid:image001.jpg@01D3DD30.6E7EF8A0" alt="Thumbnail2"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">Heather Shipman<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">E-book Acquisitions and Management Specialist<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">110 Olin Library, Cornell University<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"><a href="mailto:Heather.shipman@cornell.edu"><span style="color:#0563C1">Heather.shipman@cornell.edu</span></a> ; 607-254-1499<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">From:</span></b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"> Eril-l [mailto:eril-l-bounces@lists.eril-l.org]
<b>On Behalf Of </b>Freeda Brook<br>
<b>Sent:</b> Wednesday, April 25, 2018 10:50 AM<br>
<b>To:</b> Sara Colglazier <scolglaz@mtholyoke.edu><br>
<b>Cc:</b> eril-l <eril-l@lists.eril-l.org><br>
<b>Subject:</b> Re: [Eril-l] Loss of Perpetual Access access to previously subscribed Wiley titles ... since ? platform change<o:p></o:p></span></p>
<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">We're noticing the same thing, and it is really useful to hear this is happening to others as well. I was wondering in our case if it might also be related to updating to an "enhanced" license agreement from the previous basic agreement. <o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">On Tue, Apr 24, 2018 at 4:45 PM Sara Colglazier <<a href="mailto:scolglaz@mtholyoke.edu">scolglaz@mtholyoke.edu</a>> wrote:<o:p></o:p></p>
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<p class="MsoNormal">Hello Will, <o:p></o:p></p>
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<p class="MsoNormal">thanks for letting me know that you all also have *just* lost PA access since the platform switch .... Sad to say, it was my rep I tried first ... but getting not much help there (or that I can tell). <o:p></o:p></p>
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<p class="MsoNormal">If (or, when !!) you get a resolution, do please let me know. <o:p></o:p></p>
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<p class="MsoNormal">If (or, when ?!) someone from support finally contacts me, I will now definitely also mention your institution as being an example of another library possibly/probably suffering the same type of problem.<o:p></o:p></p>
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<p class="MsoNormal">Thanks, Sara<o:p></o:p></p>
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<p class="MsoNormal">PS Good luck!<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">On Tue, Apr 24, 2018 at 3:56 PM, William Hanley III <<a href="mailto:william.hanley@duke.edu" target="_blank">william.hanley@duke.edu</a>> wrote:<o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">Hi Sara,</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"> </span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">Duke University has lost access to some of our perpetual access Wiley titles as well (just since the
platform change). I have been working with our Wiley rep concerning this problem since last week. I’ll let you know when we find a resolution.</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"> </span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">Thanks,</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">======================================</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">Will Hanley</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">Electronic Resources Management Specialist</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">Continuing Resource Acquisitions Department
</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">Duke University Libraries</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">Smith Warehouse, Bay 9</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">Ph:
<a href="tel:(919)%20668-4748" target="_blank">919-668-4748</a></span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">======================================</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"> </span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">From:</span></b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"> Eril-l <<a href="mailto:eril-l-bounces@lists.eril-l.org" target="_blank">eril-l-bounces@lists.eril-l.org</a>>
<b>On Behalf Of </b>Sara Colglazier<br>
<b>Sent:</b> Tuesday, April 24, 2018 10:49 AM<br>
<b>To:</b> eril-l <<a href="mailto:eril-l@lists.eril-l.org" target="_blank">eril-l@lists.eril-l.org</a>><br>
<b>Subject:</b> [Eril-l] Loss of Perpetual Access access to previously subscribed Wiley titles ... since ? platform change</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">Hello,<o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">I am wondering whether anyone else is experiencing the following ....<o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">We have a lot of Wiley titles that we previously subscribed to ... after a major e-journal review we cancelled quite a few Wiley titles at the end of 2016 .... in 2017 I established
our PA coverage and set our link resolver (SFX) coverage accordingly ....<o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">Now, since roughly when Wiley migrated platforms (towards the end of March 2018), I have been getting reports from users of no access for various Wiley titles ... access we should
have based on our PA rights to paid content ... and then I also spot checked other non-renewed titles with PA rights' access .... and find that they too no longer show that we have the access we should have.<o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">I cannot be sure it has anything to do with the platform switch, but if not it does seem like an odd coincidence.<o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">Naturally I have contacted Wiley .... but so far I have gotten no where ....<o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">Now I am wondering whether it is just us, or ....<o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">Thanks, Sara<o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <br clear="all">
<o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">--
<o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">Sara Colglazier<o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">Electronic Resources Management and Discovery Services Librarian<br>
Discovery and Access: Discovery Services, Rm. 432<o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">Library, Information, & Technology Services<o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">Mount Holyoke College<br>
<a href="https://maps.google.com/?q=50+College+Street+%0D%0A+%0D%0A+%0D%0A+South+Hadley,+MA+01075&entry=gmail&source=g" target="_blank">50 College Street</a><o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><a href="https://maps.google.com/?q=50+College+Street+%0D%0A+%0D%0A+%0D%0A+South+Hadley,+MA+01075&entry=gmail&source=g" target="_blank">South Hadley, MA 01075</a><o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">T:
<a href="tel:(413)%20538-2437" target="_blank">413-538-2437</a><o:p></o:p></p>
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<p class="MsoNormal"><br>
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<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">-- <o:p></o:p></p>
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<p class="MsoNormal">Sara Colglazier<o:p></o:p></p>
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<p class="MsoNormal">Electronic Resources Management and Discovery Services Librarian<br>
Discovery and Access: Discovery Services, Rm. 432<o:p></o:p></p>
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<p class="MsoNormal">Library, Information, & Technology Services<o:p></o:p></p>
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<p class="MsoNormal">Mount Holyoke College<br>
50 College Street<o:p></o:p></p>
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<p class="MsoNormal">South Hadley, MA 01075<o:p></o:p></p>
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<p class="MsoNormal">T: <a href="tel:(413)%20538-2437" target="_blank">413-538-2437</a><o:p></o:p></p>
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<p class="MsoNormal">_______________________________________________<br>
Eril-l mailing list<br>
<a href="mailto:Eril-l@lists.eril-l.org" target="_blank">Eril-l@lists.eril-l.org</a><br>
<a href="http://lists.eril-l.org/listinfo.cgi/eril-l-eril-l.org" target="_blank">http://lists.eril-l.org/listinfo.cgi/eril-l-eril-l.org</a><o:p></o:p></p>
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<p class="MsoNormal">-- <o:p></o:p></p>
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<p class="MsoNormal"><span style="font-family:"Arial",sans-serif">Freeda Brook, MLIS/MPA<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-family:"Arial",sans-serif">Acquisitions and Resource Management Librarian<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-family:"Arial",sans-serif">Preus Library, Luther College<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-family:"Arial",sans-serif">700 College Dr.<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-family:"Arial",sans-serif">Decorah, IA 52101<br>
<br>
<a href="tel:(563)%20387-2124" target="_blank">(563) 387-2124</a><o:p></o:p></span></p>
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<p class="MsoNormal"><span class="gmailmsg"><span style="font-family:"Arial",sans-serif"><a href="mailto:fbrook@luther.edu" target="_blank">fbrook@luther.edu</a></span></span><span style="font-family:"Arial",sans-serif"><o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-family:"Arial",sans-serif"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="font-family:"Arial",sans-serif">Pronouns: she/her/hers<o:p></o:p></span></p>
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