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<p class="MsoNormal"><span style="color:#1F497D">Yeah – I’ve had such uneven experiences with ProQuest over the past several years. I just feel like they’ve added products and companies more quickly than they could organize them into their product access/assistance/sales
stream, and, depending on the product and where it originally came from, you can have such a difficult time. I’ve felt very informed and on top of developments in 360 Link and Summon, but I didn’t even know about the product simplification process for ProQuest
databases until this email thread (which helps me make sense of the fact that evidently ProQuest Newsstand became ProQuest Global Newsstream last October, and our direct links to PQ Newsstand broke, but we didn’t even know that until about 10 days ago when
one of our librarians discovered it. I guess I should check linking to all our other PQ databases). I’ve long found the PQ database use stats to be baffling. We had a GREAT ProQuest training day at our institution about 2 years ago, but I have lost contact
with the gal who arranged it for us and I wonder if she’s been shuffled around so she’s not one of my CS reps anymore? I like my PQ sales rep a lot and touch base with her regularly, but she’s obviously not in the loop about product changes, which means there’s
no one to keep me informed of those. And we even had something we wanted to buy about a year ago and I had so much trouble getting info from PQ about it we never even bought it! (well, there were a lot of problems with that, and that was just one of them)<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">In my role, I have definitely seen our vendors get bigger and bigger and bigger and more and more and more organizationally complex over the last 15 years and it’s been hard to stay on top of product changes.
I miss the days of more active listservs, when you could count on vendors (or at least other librarians) sharing that kind of info via the listserv.
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="color:#1F497D">Amy Fry<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">Associate Professor, E-resources Librarian<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">Jerome Library<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">Bowling Green, OH 43403<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><a href="mailto:afry@bgsu.edu"><span style="color:#0563C1">afry@bgsu.edu</span></a><o:p></o:p></span></p>
<p class="MsoNormal"><i><span style="color:#1F497D">email is the best way to reach me</span></i><span style="color:#1F497D"><o:p></o:p></span></p>
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<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b>From:</b> Eril-l [mailto:eril-l-bounces@lists.eril-l.org]
<b>On Behalf Of </b>Ramune Kubilius<br>
<b>Sent:</b> Friday, January 26, 2018 12:32 PM<br>
<b>To:</b> eril-l@lists.eril-l.org<br>
<b>Subject:</b> Re: [Eril-l] ProQuest "simplification program"?<o:p></o:p></p>
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</div>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span style="color:#1F497D">Hi,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">Interesting discussion for the end of the week…<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">From the big picture perspective, hopefully, someone from ALA’s
</span><span class="st"><span style="color:#2F5496">ALCTS PVLR (Publisher-</span></span><em><span style="font-family:"Calibri",sans-serif;color:#2F5496">Vendor</span></em><span class="st"><span style="color:#2F5496">-Library Relations) Interest Group is following
this discussion and gets some session planning ideas </span></span><span class="st"><span style="font-family:Wingdings;color:#2F5496">J</span><span style="color:#2F5496"><o:p></o:p></span></span></p>
<p class="MsoNormal"><span class="st"><a href="http://www.ala.org/alcts/mgrps/ig/ats-pvlr">http://www.ala.org/alcts/mgrps/ig/ats-pvlr</a><o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#2F5496">Excerpt: Our planning meeting is held at 1:30 pm on Saturday afternoon of each ALA Midwinter and Annual. Please consider helping us brainstorm and plan future panels.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">But, in response to this specific thread, sounds as if the company in question needs inhouse librarians (as one vendor calls them “concierges”). Or, as in the case of Wiley, discussed on the list, one or more
</span><span style="font-size:9.0pt;font-family:"Arial",sans-serif;color:#2F5496">Library Technical Services Manager</span><span style="color:#2F5496">s. O</span><span style="color:#1F497D">r library relations managers…Or an emphasis on improving its customer-centric
focus…As Steve Oberg pointed out in the Wiley example from last week, vendor official channels should always be tried, too, but also perhaps personal attempts to communicate. The biggest challenges often are knowing where to start, persisting, etc. Sometimes
working through local or regional reps, and if they are good, they can help triage/direct/connect with the proper people “back at the shop”…(internal sales, billing reps, etc.) who can help unsnarl problems. And some may or may not have the authority and
matters (on both sides?) sometimes have to move up the management chains.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">Just as vendors/publishers sometimes have challenges trying to figure who is whom on the library (customer end), so, too, we do with contacting vendors, to get the right people to address our questions, ranging
from pricing, licensing, connection/technical, to billing, and more. One vendor reminded me “if you’ve seen one library, you’ve seen one library”…So, it may seem, is the case with publishers and vendors…Changing corporate structures and staff complicates matters.
For those of who attend Charleston Conferences, ER&L, NASIG or other conferences that include not only librarian, but also publisher/vendor folks, we appreciate the lessons we learn about keeping those communication lines open and personal connections we make
“across our fences”...<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">Good luck!<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">Ramune Kubilius<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">Collection Development / Special Projects Librarian<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">Galter Health Sciences Library & Learning Center<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">Northwestern University Feinberg School of Medicine<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
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<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in">
<p class="MsoNormal"><b>From:</b> Eril-l [<a href="mailto:eril-l-bounces@lists.eril-l.org">mailto:eril-l-bounces@lists.eril-l.org</a>]
<b>On Behalf Of </b>Coralee Leroux<br>
<b>Sent:</b> Friday, January 26, 2018 11:01 AM<br>
<b>To:</b> Christine Turner <<a href="mailto:cturner@library.umass.edu">cturner@library.umass.edu</a>>;
<a href="mailto:eril-l@lists.eril-l.org">eril-l@lists.eril-l.org</a><br>
<b>Subject:</b> Re: [Eril-l] ProQuest "simplification program"?<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span style="color:#1F497D">Hi Christine,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">You are definitely not a lone voice in the wilderness.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">We have been having many problems with ProQuest as well. I can’t speak to the invoicing or usage data, but the “simplification program” has been a great pain to us (the Ontario college libraries and OCLS), as
well as the slow response time on requests; and we also had huge problems with the ebrary-to-Ebook Central migration, as well as a smattering of random access issues that were poorly communicated about, and puzzlingly (to put it mildly) unacceptable terms
for consortial offers.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">We’ve been pushing back as well, but admittedly there have been so many problems that we’ve had to let some things slide that in better circumstances we would not have. But we’ve been raising all sorts of things
with them, bringing in management for meetings etc., and pushing for lower prices in light of all of these problems.
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">Anyway, I’m not sure how helpful this… but at least it’s good to know we are not alone
</span><span style="font-family:Wingdings;color:#1F497D">J</span><span style="color:#1F497D"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">Best,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">Nicole Morgan and Coralee Leroux<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal" style="line-height:115%"><span style="font-size:14.0pt;line-height:115%;font-family:"P22 Platten Neu Light";color:#1F497D"><img border="0" width="109" height="40" style="width:1.1354in;height:.4166in" id="Picture_x0020_1" src="cid:image001.jpg@01D396BB.389E3720" alt="Description: Description: Description: cid:image001.jpg@01CBB629.58358D10"></span><span style="color:#1F497D"><o:p></o:p></span></p>
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<p class="MsoNormal" style="line-height:115%"><b><span style="font-size:10.0pt;line-height:115%;color:#1F497D">Coralee Leroux, MI
<o:p></o:p></span></b></p>
<p class="MsoNormal" style="line-height:115%"><b><span style="font-size:10.0pt;line-height:115%;color:#1F497D">eResources & Services Coordinator</span></b><span style="font-size:10.0pt;line-height:115%;color:#1F497D"><o:p></o:p></span></p>
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<p class="MsoNormal" style="line-height:115%"><b><span style="font-size:8.0pt;line-height:115%;color:#1F497D">Ontario Colleges Library Service<o:p></o:p></span></b></p>
<p class="MsoNormal" style="line-height:115%"><span style="font-size:8.0pt;line-height:115%;color:#1F497D">Tel. (647) 722-9324<o:p></o:p></span></p>
<p class="MsoNormal" style="line-height:115%"><span style="font-size:8.0pt;line-height:115%;color:#1F497D">Toll-free (800) 268-5560 ext. 324<o:p></o:p></span></p>
<p class="MsoNormal" style="line-height:115%"><span style="font-size:8.0pt;line-height:115%;color:#1F497D">Email
</span><a href="mailto:cleroux@ocls.ca"><span style="font-size:8.0pt;line-height:115%">cleroux@ocls.ca</span></a><b><span style="font-size:8.0pt;line-height:115%;color:#1F497D"><o:p></o:p></span></b></p>
<p class="MsoNormal" style="line-height:115%"><span style="font-size:8.0pt;line-height:115%;color:#1F497D"><o:p> </o:p></span></p>
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<p class="MsoNormal" style="margin-left:8.1pt;line-height:115%"><span style="font-size:4.0pt;line-height:115%;color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal" style="margin-left:8.1pt;line-height:115%"><span style="font-size:8.0pt;line-height:115%;color:#1F497D">74 Gervais Drive<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:8.1pt;line-height:115%"><span style="font-size:8.0pt;line-height:115%;color:#1F497D">Toronto ON M3C 1Z3<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:8.1pt;line-height:115%"><a href="https://urldefense.proofpoint.com/v2/url?u=http-3A__www.ocls.ca_&d=DwMFAg&c=yHlS04HhBraes5BQ9ueu5zKhE7rtNXt_d012z2PA6ws&r=DSGlYAMbckjvuF42p75AdcSjjoG5rBmfSF5Fje8wm0A&m=A_TxyxNuYkUGm9XRechuFvTS-zxSCx2T4euXWs1Z-34&s=PqNQWOn5lx66vTUqI3ihAZc4GBUecDhBzu3ZcuqjD4Q&e="><span style="font-size:8.0pt;line-height:115%">http://www.ocls.ca</span></a><span style="font-size:8.0pt;line-height:115%;color:#1F497D"><o:p></o:p></span></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in">
<p class="MsoNormal"><b>From:</b> Eril-l [<a href="mailto:eril-l-bounces@lists.eril-l.org">mailto:eril-l-bounces@lists.eril-l.org</a>]
<b>On Behalf Of </b>Christine Turner<br>
<b>Sent:</b> Friday, January 26, 2018 10:24 AM<br>
<b>To:</b> <a href="mailto:eril-l@lists.eril-l.org">eril-l@lists.eril-l.org</a><br>
<b>Subject:</b> [Eril-l] ProQuest "simplification program"?<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Greetings, Colleagues,<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">We’ve been struggling to maintain our inventory and accounting records, to say nothing of public access to our ProQuest products, particularly since they embarked on a “simplification program” a couple of years ago. They are moving contents
of mega-collections in and out (e.g. International Bibliography of Social Sciences was included in our Social Sciences Premium Collection and now we’re being billed separately for it), regularly changing database and collection names, and providing order forms
and invoices that don’t itemize what the charges cover. We’re also having problems getting renewal prices in a timely manner. And then there’s deciphering their usage data…<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Are others feeling as frustrated as we are? We’re pushing back, but I wonder if we’re a lone voice in the wilderness.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Thanks for any feedback you may provide.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Best wishes,<o:p></o:p></p>
<p class="MsoNormal">Christine<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span style="font-size:10.0pt">******************************************<br>
Christine N. Turner <br>
Acquisitions and Scholarly Communications Librarian<br>
Acquisitions Unit/W.E.B. Du Bois Library<br>
University of Massachusetts <br>
Amherst, MA 01003<br>
(413) 577-1026<br>
</span><a href="mailto:cturner@library.umass.edu"><span style="font-size:10.0pt;color:windowtext">cturner@library.umass.edu</span></a><span style="font-size:10.0pt"><o:p></o:p></span></p>
<p class="MsoNormal" style="margin-bottom:12.0pt"><a href="https://urldefense.proofpoint.com/v2/url?u=https-3A__na01.safelinks.protection.outlook.com_-3Furl-3Dhttp-253A-252F-252Fworks.bepress.com-252Fchristine-5Fturner-252F-26data-3D02-257C01-257Ccleroux-2540ocls.ca-257C4b7172eadd104ac33d9e08d564d0dbbb-257C0cff09b4305e4c88b2917f9df018f4d0-257C0-257C0-257C636525770575379090-26sdata-3DyT3FkAn4BZs9UnvcQCLmheYavLrNIYvP7ZkYYFNGvdc-253D-26reserved-3D0&d=DwMFAg&c=yHlS04HhBraes5BQ9ueu5zKhE7rtNXt_d012z2PA6ws&r=DSGlYAMbckjvuF42p75AdcSjjoG5rBmfSF5Fje8wm0A&m=A_TxyxNuYkUGm9XRechuFvTS-zxSCx2T4euXWs1Z-34&s=WsRvtS0ZAvBHpnH1Cy3drjJxU3aoEXSFdAT2LR-MyxQ&e="><span style="font-size:10.0pt;color:windowtext">http://works.bepress.com/christine_turner/</span></a><span style="font-size:10.0pt">
<br>
ORCID ID: <span style="background:white">0000-0002-6807-3367</span><o:p></o:p></span></p>
<p class="MsoNormal" style="margin-bottom:12.0pt"><o:p> </o:p></p>
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