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<p class="MsoNormal">Greetings, Colleagues,<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">We’ve been struggling to maintain our inventory and accounting records, to say nothing of public access to our ProQuest products, particularly since they embarked on a “simplification program” a couple of years ago. They are moving contents
of mega-collections in and out (e.g. International Bibliography of Social Sciences was included in our Social Sciences Premium Collection and now we’re being billed separately for it), regularly changing database and collection names, and providing order forms
and invoices that don’t itemize what the charges cover. We’re also having problems getting renewal prices in a timely manner. And then there’s deciphering their usage data…<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Are others feeling as frustrated as we are? We’re pushing back, but I wonder if we’re a lone voice in the wilderness.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Thanks for any feedback you may provide.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Best wishes,<o:p></o:p></p>
<p class="MsoNormal">Christine<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span style="font-size:10.0pt">******************************************<br>
Christine N. Turner <br>
Acquisitions and Scholarly Communications Librarian<br>
Acquisitions Unit/W.E.B. Du Bois Library<br>
University of Massachusetts <br>
Amherst, MA 01003<br>
(413) 577-1026<br>
<a href="mailto:cturner@library.umass.edu"><span style="color:windowtext">cturner@library.umass.edu</span></a><o:p></o:p></span></p>
<p class="MsoNormal" style="margin-bottom:12.0pt"><span style="font-size:10.0pt"><a href="http://works.bepress.com/christine_turner/"><span style="color:windowtext">http://works.bepress.com/christine_turner/</span></a>
<br>
ORCID ID: </span><span style="font-size:10.0pt;background:white">0000-0002-6807-3367</span><span style="font-size:10.0pt"><o:p></o:p></span></p>
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