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<p class="xmsonormal" style="background:white">As of this morning, everything on Wiley Online Library appears to be working properly again, including the ability to download PDFs.<o:p></o:p></p>
<p class="xmsonormal" style="background:white"><o:p> </o:p></p>
<p class="xmsonormal" style="background:white">Without trying to come across as a crank (probably too late), my view is that you can learn a lot about a company by its customer support. This is not by any means the first example of problematic interaction I’ve
observed. I hope Wiley will listen and learn from this experience. (Yes, I’ve also communicated this through official channels.)<o:p></o:p></p>
<p class="xmsonormal" style="background:white"><o:p> </o:p></p>
<p class="MsoNormal">Steve<o:p></o:p></p>
<p class="MsoNormal"><span style="color:black"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:black">Steve Oberg<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:9.0pt;color:black">Assistant Professor and Group Leader for Resource Description and Digital Initiatives<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:9.0pt;color:black">Buswell Library, Wheaton College (IL)<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:9.0pt;color:black">+1 (630) 752-5852<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:9.0pt;color:black"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:9.0pt;color:black">President, <a href="http://www.nasig.org/">
<span style="color:#0563C1">NASIG</span></a><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:9.0pt"><img border="0" width="175" height="48" id="_x0000_i1025" src="cid:image001.png@01D3937E.08468CC0"></span><o:p></o:p></p>
<p class="xmsonormal" style="background:white"><o:p> </o:p></p>
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