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Hi Bob,
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<div>Sorry, you are right, it is not the new platform. I was confused by “Go to old article view”, but Wiley changed the article view for quite some time now. My apologies.</div>
<div><br>
</div>
<div>Silvia<br>
<br>
<div id="AppleMailSignature">Sent from my iPhone</div>
<div><br>
On Jan 21, 2018, at 21:57, Bob Pearson <<a href="mailto:b.pearson@auckland.ac.nz">b.pearson@auckland.ac.nz</a>> wrote:<br>
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<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Verdana",sans-serif;color:#1F497D;mso-fareast-language:EN-US">Hi Silvia<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Verdana",sans-serif;color:#1F497D;mso-fareast-language:EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Verdana",sans-serif;color:#1F497D;mso-fareast-language:EN-US">We can access the books too. But what makes you think the journals are on the new platform and the books on the old?
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Verdana",sans-serif;color:#1F497D;mso-fareast-language:EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Verdana",sans-serif;color:#1F497D;mso-fareast-language:EN-US"><a href="http://www.wileyactual.com/WOLMigration/faq.html#whenMoveAns">http://www.wileyactual.com/WOLMigration/faq.html#whenMoveAns</a>
says “We currently plan to migrate Wiley Online Library at the end of February 2018.”<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Verdana",sans-serif;color:#1F497D;mso-fareast-language:EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Verdana",sans-serif;color:#1F497D;mso-fareast-language:EN-US">Bob<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Verdana",sans-serif;color:#1F497D;mso-fareast-language:EN-US"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri",sans-serif">From:</span></b><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri",sans-serif"> Onac, Silvia [<a href="mailto:silviaonac@usf.edu">mailto:silviaonac@usf.edu</a>]
<br>
<b>Sent:</b> Monday, 22 January 2018 3:38 PM<br>
<b>To:</b> Bob Pearson <<a href="mailto:b.pearson@auckland.ac.nz">b.pearson@auckland.ac.nz</a>><br>
<b>Cc:</b> eril-l <<a href="mailto:eril-l@lists.eril-l.org">eril-l@lists.eril-l.org</a>><br>
<b>Subject:</b> Re: [Eril-l] Is Wiley Online Library accessible to you?<o:p></o:p></span></p>
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<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">The same problem at the University of South Florida for ejournals: download PDF not working and only the first page of the PDFs in the browser (both Chrome and Firefox) is clear. It seems that Wiley migrated their journals to the new platform
and this platform is not working properly. Our Wiley ebooks work fine, but they are still on the old platform.
<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">Silvia Onac<o:p></o:p></p>
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<p class="MsoNormal">Collection Specialist<o:p></o:p></p>
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<p class="MsoNormal" style="margin-bottom:12.0pt">USF Libraries<o:p></o:p></p>
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<p class="MsoNormal">Sent from my iPhone<o:p></o:p></p>
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<p class="MsoNormal" style="margin-bottom:12.0pt"><br>
On Jan 21, 2018, at 19:16, Bob Pearson <<a href="mailto:b.pearson@auckland.ac.nz">b.pearson@auckland.ac.nz</a>> wrote:<o:p></o:p></p>
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<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Verdana",sans-serif;color:#1F497D;mso-fareast-language:EN-US">We currently have the problem that Theresa reported. It seems that PDFs are only in preview mode. We can see PDFs in the browser, but
only the first page is clear. Subsequent pages are blurred out.</span><o:p></o:p></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Verdana",sans-serif;color:#1F497D;mso-fareast-language:EN-US"> </span><o:p></o:p></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Verdana",sans-serif;color:#1F497D;mso-fareast-language:EN-US">The "Download PDF" button does not work.
</span><o:p></o:p></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Verdana",sans-serif;color:#1F497D"> </span><o:p></o:p></p>
<p class="MsoNormal"><span style="font-size:9.0pt;font-family:"Verdana",sans-serif;color:#1F497D">Bob Pearson<br>
Digital Access Librarian<br>
Digital Services<br>
The University of Auckland Library<br>
New Zealand<br>
<br>
<br>
</span><o:p></o:p></p>
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<p class="MsoNormal"><b><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri",sans-serif">From:</span></b><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri",sans-serif"> Eril-l [<a href="mailto:eril-l-bounces@lists.eril-l.org">mailto:eril-l-bounces@lists.eril-l.org</a>]
<b>On Behalf Of </b>Theresa Borchert<br>
<b>Sent:</b> Monday, 22 January 2018 3:59 AM<br>
<b>To:</b> Dominic Benson <<a href="mailto:Dominic.Benson@brunel.ac.uk">Dominic.Benson@brunel.ac.uk</a>>; Steve Oberg <<a href="mailto:steve.oberg@wheaton.edu">steve.oberg@wheaton.edu</a>>; Serials in Libraries Discussion Forum <<a href="mailto:SERIALST@LISTSERV.NASIG.ORG">SERIALST@LISTSERV.NASIG.ORG</a>>;
eril-l <<a href="mailto:eril-l@lists.eril-l.org">eril-l@lists.eril-l.org</a>><br>
<b>Subject:</b> Re: [Eril-l] Is Wiley Online Library accessible to you?</span><o:p></o:p></p>
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<p class="MsoNormal"> <o:p></o:p></p>
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<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Tahoma",sans-serif;color:black">This is the message we are gettin 8:42am today, for Wiley, accessing content level. The may page and searching seem to work.
</span><o:p></o:p></p>
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<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Tahoma",sans-serif;color:black"> </span><o:p></o:p></p>
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<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Tahoma",sans-serif;color:black">The first search I did brought German language content to the top. I have not seen this before. And the items marked as free opened right away but were very fuzzy
unable to read. When I clicked on the HTML I got a 503 error message. </span><o:p></o:p></p>
<div>
<h1><span style="font-family:"Tahoma",sans-serif;color:black">Service Temporarily Unavailable</span><o:p></o:p></h1>
<p><span style="font-size:10.0pt;font-family:"Tahoma",sans-serif;color:black">The server is temporarily unable to service your request due to maintenance downtime or capacity problems. Please try again later.</span><o:p></o:p></p>
<p><span style="font-size:10.0pt;font-family:"Tahoma",sans-serif;color:black">Additionally, a 503 Service Temporarily Unavailable error was encountered while trying to use an ErrorDocument to handle the request.</span><o:p></o:p></p>
<p><span style="font-size:10.0pt;font-family:"Tahoma",sans-serif;color:black"> </span><o:p></o:p></p>
<p><span style="font-size:10.0pt;font-family:"Tahoma",sans-serif;color:black"> </span><o:p></o:p></p>
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<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Tahoma",sans-serif;color:black"> </span><o:p></o:p></p>
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<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Tahoma",sans-serif;color:black">Theresa Borchert, Electronic Resources Librarian</span><o:p></o:p></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Tahoma",sans-serif;color:black">Concordia College</span><o:p></o:p></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Tahoma",sans-serif;color:black">Moorhead, MN</span><o:p></o:p></p>
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<hr size="2" width="100%" align="center">
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<p class="MsoNormal" style="margin-bottom:12.0pt"><b><span style="font-size:10.0pt;font-family:"Tahoma",sans-serif;color:black">From:</span></b><span style="font-size:10.0pt;font-family:"Tahoma",sans-serif;color:black"> Eril-l [<a href="mailto:eril-l-bounces@lists.eril-l.org">eril-l-bounces@lists.eril-l.org</a>]
on behalf of Dominic Benson [<a href="mailto:Dominic.Benson@brunel.ac.uk">Dominic.Benson@brunel.ac.uk</a>]<br>
<b>Sent:</b> Sunday, January 21, 2018 12:56 AM<br>
<b>To:</b> Steve Oberg; Serials in Libraries Discussion Forum; eril-l<br>
<b>Subject:</b> Re: [Eril-l] Is Wiley Online Library accessible to you?</span><o:p></o:p></p>
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<p><span style="font-family:"Arial",sans-serif;color:black">Still seeing technical issues like:</span><o:p></o:p></p>
<p><span style="font-family:"Arial",sans-serif;color:black"> </span><o:p></o:p></p>
<h2><span style="font-family:"Arial",sans-serif;color:black">Oops! You Encountered the Following Error:</span><o:p></o:p></h2>
<h3><span style="font-family:"Arial",sans-serif;color:black">Error in page rendering</span><o:p></o:p></h3>
<p><i><span style="font-family:"Arial",sans-serif;color:black">Error obtaining database connection OLAboutCDADS java.sql.SQLException : javax.resource.ResourceException: IJ000453: Unable to get managed connection for java:/OLAboutCDADS</span></i><o:p></o:p></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif;color:black"> </span><o:p></o:p></p>
<p><span style="font-family:"Arial",sans-serif;color:black"> </span><o:p></o:p></p>
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<p class="MsoNormal"><span style="font-family:"Arial",sans-serif;color:black"><br>
Kind regards,</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;text-autospace:none">
<b><span style="font-family:"Arial",sans-serif;color:#00325B">Dom Benson</span></b><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;text-autospace:none">
<span style="font-family:"Arial",sans-serif;color:#00325B">Analytics & Discovery Officer</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;text-autospace:none">
<span style="font-family:"Arial",sans-serif;color:#00325B">Library, Information Services, Brunel University London
</span><span style="font-family:"Arial",sans-serif;color:#BE0F34">|</span><span style="font-family:"Arial",sans-serif;color:#00325B">
</span><span style="font-family:"Arial",sans-serif;color:#BE0F34">T</span><span style="font-family:"Arial",sans-serif;color:#1F497D">
</span><span style="font-family:"Arial",sans-serif;color:#00325B">+44(0)1895 266143</span><o:p></o:p></p>
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<div class="MsoNormal" align="center" style="text-align:center"><span style="color:black">
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<p class="MsoNormal"><b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:black">From:</span></b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:black"> Eril-l <<a href="mailto:eril-l-bounces@lists.eril-l.org">eril-l-bounces@lists.eril-l.org</a>>
on behalf of Steve Oberg <<a href="mailto:steve.oberg@wheaton.edu">steve.oberg@wheaton.edu</a>><br>
<b>Sent:</b> 20 January 2018 19:50:32<br>
<b>To:</b> Serials in Libraries Discussion Forum; eril-l<br>
<b>Subject:</b> [Eril-l] Is Wiley Online Library accessible to you?</span><span style="color:black">
</span><o:p></o:p></p>
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<p class="MsoNormal"><span style="color:black"> </span><o:p></o:p></p>
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<div>
<p class="xmsonormal" style="background:white"><span lang="EN-US" style="font-size:11.0pt;color:black">It’s the weekend but hopefully someone out there is able to respond. Is Wiley Online Library accessible to you? When I try accessing it, I get a webpage with
the message, “Wiley Online Library is currently unavailable while we conduct essential maintenance.” I’m wondering what might be going on as it appears that this has been the case for several hours, back to at least 8a this morning CST.</span><o:p></o:p></p>
<p class="xmsonormal" style="background:white"><span lang="EN-US" style="font-size:11.0pt;color:black"> </span><o:p></o:p></p>
<p class="xmsonormal" style="background:white"><span lang="EN-US" style="font-size:11.0pt;color:black">Steve</span><o:p></o:p></p>
<p class="xmsonormal" style="background:white"><span lang="EN-US" style="font-size:11.0pt;color:black"> </span><o:p></o:p></p>
<p class="xmsonormal" style="background:white"><span lang="EN-US" style="font-size:11.0pt;color:black">Steve Oberg</span><o:p></o:p></p>
<p class="xmsonormal" style="background:white"><span lang="EN-US" style="font-size:9.0pt;color:black">Assistant Professor and Group Leader for Resource Description and Digital Initiatives</span><o:p></o:p></p>
<p class="xmsonormal" style="background:white"><span lang="EN-US" style="font-size:9.0pt;color:black">Buswell Library, Wheaton College (IL)</span><o:p></o:p></p>
<p class="xmsonormal" style="background:white"><span lang="EN-US" style="font-size:9.0pt;color:black">+1 (630) 752-5852</span><o:p></o:p></p>
<p class="xmsonormal" style="background:white"><span lang="EN-US" style="font-size:9.0pt;color:black"> </span><o:p></o:p></p>
<p class="xmsonormal" style="background:white"><span lang="EN-US" style="font-size:9.0pt;color:black">President,
<a href="http://www.nasig.org/" target="_blank"><span style="color:#0563C1">NASIG</span></a></span><o:p></o:p></p>
<p class="xmsonormal" style="background:white"><span lang="EN-US" style="font-size:9.0pt;color:black"><image001.png></span><o:p></o:p></p>
<p class="xmsonormal" style="background:white"><span lang="EN-US" style="font-size:11.0pt;color:black"> </span><o:p></o:p></p>
</div>
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<p class="MsoNormal"><span style="color:black">***CAUTION: This email originated from an outside source. Do not click links or open attachments unless you know they are safe.***
</span><o:p></o:p></p>
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<p class="MsoNormal">_______________________________________________<br>
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