<div dir="ltr">Our business librarian told me that the old version of NetAdvantage has been sunset(ted?). That is why the 503 error appears. So, it is time to upgrade to <span style="color:rgb(51,51,51);font-family:Arial,Helvetica,Verdana;font-size:12px;background-color:rgb(245,245,245)"><a href="https://na.capitaliq.com/ip/[yourcodehere]">https://na.capitaliq.com/ip/[yourcodehere]</a></span></div><div class="gmail_extra"><br><div class="gmail_quote">On Fri, Jan 19, 2018 at 1:42 PM, Athena Hoeppner <span dir="ltr"><<a href="mailto:athena@ucf.edu" target="_blank">athena@ucf.edu</a>></span> wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">
<div lang="EN-US" link="#0563C1" vlink="#954F72">
<div class="m_-498102431021813233WordSection1">
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Arial",sans-serif;color:black">Heads up – you may need to update your link resolver, too.<span>
</span>I just asked EBSCO to update their managed link for Capital IQ. Fingers crossed for a speedy response.<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Arial",sans-serif;color:black"><u></u> <u></u></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Arial",sans-serif;color:black">Athena<u></u><u></u></span></p>
<p class="MsoNormal"><b><span style="font-family:"Arial",sans-serif;color:black"><u></u> <u></u></span></b></p>
<p class="MsoNormal"><b><span style="font-family:"Arial",sans-serif;color:black">Athena Hoeppner<u></u><u></u></span></b></p>
<p class="MsoNormal"><span style="font-size:9.0pt;font-family:"Arial",sans-serif;color:black">Discovery Services Librarian<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:9.0pt;font-family:"Arial",sans-serif;color:black">University of Central Florida<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:9.0pt;font-family:"Arial",sans-serif;color:black">Orlando, FL 32817<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:9.0pt;font-family:"Arial",sans-serif;color:#0563c1"><a href="mailto:athena@ucf.edu" target="_blank"><span style="color:#0563c1">athena@ucf.edu</span></a>
<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Arial",sans-serif;color:black"><u></u> <u></u></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Arial",sans-serif;color:black"><u></u> <u></u></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Arial",sans-serif;color:black"><u></u> <u></u></span></p>
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<p class="MsoNormal" style="margin-left:.5in"><b><span>From:</span></b><span> Eril-l [mailto:<a href="mailto:eril-l-bounces@lists.eril-l.org" target="_blank">eril-l-bounces@lists.<wbr>eril-l.org</a>]
<b>On Behalf Of </b>Marcia Lee<br>
<b>Sent:</b> Friday, January 19, 2018 2:38 PM<br>
<b>To:</b> Vidas, Chris <<a href="mailto:cdvidas@bsu.edu" target="_blank">cdvidas@bsu.edu</a>>; <a href="mailto:eril-l@lists.eril-l.org" target="_blank">eril-l@lists.eril-l.org</a></span></p><div><div class="h5"><br>
<b>Subject:</b> Re: [Eril-l] Standard & Poor's Net Advantage<u></u><u></u></div></div><p></p>
</div>
</div><div><div class="h5">
<p class="MsoNormal" style="margin-left:.5in"><u></u> <u></u></p>
<p class="MsoNormal" style="margin-left:.5in">Yes, this appears to be precisely the situation – we have received a phone call from our vendor rep and we will be updating our EZ Proxy stanza & URL. Thank you all for your feedback – it was very helpful!<u></u><u></u></p>
<p class="MsoNormal" style="margin-left:.5in"><u></u> <u></u></p>
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<div style="border:none;border-top:solid #e1e1e1 1.0pt;padding:3.0pt 0in 0in 0in">
<p class="MsoNormal" style="margin-left:.5in"><b>From:</b> Vidas, Chris [<a href="mailto:cdvidas@bsu.edu" target="_blank">mailto:cdvidas@bsu.edu</a>]
<br>
<b>Sent:</b> Friday, January 19, 2018 2:36 PM<br>
<b>To:</b> Onac, Silvia <<a href="mailto:silviaonac@usf.edu" target="_blank">silviaonac@usf.edu</a>>; Prefontaine, Susan <<a href="mailto:sprefont@buffalo.edu" target="_blank">sprefont@buffalo.edu</a>>; Marcia Lee <<a href="mailto:leemarci@gvsu.edu" target="_blank">leemarci@gvsu.edu</a>>;
<a href="mailto:eril-l@lists.eril-l.org" target="_blank">eril-l@lists.eril-l.org</a><br>
<b>Subject:</b> RE: Standard & Poor's Net Advantage<u></u><u></u></p>
</div>
</div>
<p class="MsoNormal" style="margin-left:.5in"><u></u> <u></u></p>
<p class="MsoNormal" style="margin-left:.5in"><span style="color:#1f497d">We encountered this same issue a couple weeks ago and received a prompt response from the vendor after contacting
<a href="mailto:support.ciq@spglobal.com" target="_blank">support.ciq@spglobal.com</a>. They provided us with a new URL containing our site ID, and they also attached instructions for updating our EZ Proxy stanza. The biggest frustration is that it appears that they neglected
to notify most or all of us regarding the update.<u></u><u></u></span></p>
<p class="MsoNormal" style="margin-left:.5in"><span style="color:#1f497d"><u></u> <u></u></span></p>
<p class="MsoNormal" style="margin-left:.5in"><span style="color:#1f497d">Chris<u></u><u></u></span></p>
<p class="MsoNormal" style="margin-left:.5in"><span style="color:#1f497d"><u></u> <u></u></span></p>
<div>
<p class="MsoNormal" style="margin-left:.5in"><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#1f497d">Chris Vidas<u></u><u></u></span></p>
<p class="MsoNormal" style="margin-left:.5in"><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#1f497d">University Libraries<u></u><u></u></span></p>
<p class="MsoNormal" style="margin-left:.5in"><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#1f497d">Electronic Resources and Collections Assessment Librarian<u></u><u></u></span></p>
<p class="MsoNormal" style="margin-left:.5in"><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#1f497d">University Libraries <a href="tel:(765)%20285-8033" value="+17652858033" target="_blank">765-285-8033</a> Office<u></u><u></u></span></p>
<p class="MsoNormal" style="margin-left:.5in"><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#1f497d">Ball State University <a href="tel:(765)%20285-2644" value="+17652852644" target="_blank">765-285-2644</a> Fax<u></u><u></u></span></p>
<p class="MsoNormal" style="margin-left:.5in"><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#1f497d">Muncie, IN 47306
</span><u><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:blue"><a href="mailto:cdvidas@bsu.edu" target="_blank"><span style="color:blue">cdvidas@bsu.edu</span></a></span></u><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#1f497d"><u></u><u></u></span></p>
<p class="MsoNormal" style="margin-left:.5in"><span style="color:#1f497d"><u></u> <u></u></span></p>
<p class="MsoNormal" style="margin-left:.5in"><b><span style="font-size:10.0pt;font-family:"Times New Roman",serif;color:#1f497d">The University Libraries provide services that</span></b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#1f497d"><u></u><u></u></span></p>
<p class="MsoNormal" style="margin-left:.5in"><b><span style="font-size:10.0pt;font-family:"Times New Roman",serif;color:#1f497d">support student pursuits for academic success</span></b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#1f497d"><u></u><u></u></span></p>
<p class="MsoNormal" style="margin-left:.5in"><b><span style="font-size:10.0pt;font-family:"Times New Roman",serif;color:#1f497d">and faculty endeavors for knowledge creation
</span></b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#1f497d"><u></u><u></u></span></p>
<p class="MsoNormal" style="margin-left:.5in"><b><span style="font-size:10.0pt;font-family:"Times New Roman",serif;color:#1f497d">and classroom instruction.
</span></b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#1f497d"><u></u><u></u></span></p>
<p class="MsoNormal" style="margin-left:.5in"><span style="font-size:10.0pt;font-family:"Times New Roman",serif;color:#1f497d"><a href="https://na01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.bsu.edu%2Flibrary&data=02%7C01%7Cathena%40ucf.edu%7C553d1d49e28348771cf308d55f742e6f%7Cbb932f15ef3842ba91fcf3c59d5dd1f1%7C0%7C0%7C636519874957562749&sdata=fVZR671zLUwApsDVf4EGbBAb60FHNetiF%2Bbw2nSioME%3D&reserved=0" target="_blank"><span style="color:blue">http://www.bsu.edu/library</span></a>
(Web Site)</span><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#1f497d"><u></u><u></u></span></p>
</div>
<p class="MsoNormal" style="margin-left:.5in"><span style="color:#1f497d"><u></u> <u></u></span></p>
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<div style="border:none;border-top:solid #e1e1e1 1.0pt;padding:3.0pt 0in 0in 0in">
<p class="MsoNormal" style="margin-left:.5in"><b>From:</b> Eril-l [<a href="mailto:eril-l-bounces@lists.eril-l.org" target="_blank">mailto:eril-l-bounces@lists.<wbr>eril-l.org</a>]
<b>On Behalf Of </b>Onac, Silvia<br>
<b>Sent:</b> Friday, January 19, 2018 1:13 PM<br>
<b>To:</b> Prefontaine, Susan <<a href="mailto:sprefont@buffalo.edu" target="_blank">sprefont@buffalo.edu</a>>; Marcia Lee <<a href="mailto:leemarci@gvsu.edu" target="_blank">leemarci@gvsu.edu</a>>;
<a href="mailto:eril-l@lists.eril-l.org" target="_blank">eril-l@lists.eril-l.org</a><br>
<b>Subject:</b> Re: [Eril-l] Standard & Poor's Net Advantage<u></u><u></u></p>
</div>
</div>
<p class="MsoNormal" style="margin-left:.5in"><u></u> <u></u></p>
<p class="MsoNormal" style="margin-left:.5in"><span style="color:#1f497d">Hi Susan,<u></u><u></u></span></p>
<p class="MsoNormal" style="margin-left:.5in"><span style="color:#1f497d"><u></u> <u></u></span></p>
<p class="MsoNormal" style="margin-left:.5in"><span style="color:#1f497d">What URL are you using? We are getting the same 503 message at USF. We use this link:
<a href="https://na01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.netadvantage.standardandpoors.com%2F&data=02%7C01%7Ccdvidas%40bsu.edu%7C1e01493dc9044f5f3d8108d55f6866d7%7C6fff909f07dc40da9e30fd7549c0f494%7C0%7C0%7C636519824365077938&sdata=v2dSNSMfPXfvmanbNBkGc%2FHl7D5iSXSbdRZSZGZRhD0%3D&reserved=0" target="_blank">
http://www.netadvantage.<wbr>standardandpoors.com/</a>, but they now have a new link – see here
<a href="https://na01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.oclc.org%2Fsupport%2Fservices%2Fezproxy%2Fdocumentation%2Fdb%2Fnetadvantage.en.html%23par_text_title&data=02%7C01%7Ccdvidas%40bsu.edu%7C1e01493dc9044f5f3d8108d55f6866d7%7C6fff909f07dc40da9e30fd7549c0f494%7C0%7C0%7C636519824365077938&sdata=U0xQeCZDfqDbY8miHBwapP65xXbWjuZN35XKSUwQ%2Bgw%3D&reserved=0" target="_blank">
https://www.oclc.org/support/<wbr>services/ezproxy/<wbr>documentation/db/netadvantage.<wbr>en.html#par_text_title</a>. We requested our Site ID, but no response so far. The new link with no Site ID seems to work well (</span><code><span style="font-size:10.0pt"><a href="https://na01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fna.capitaliq.com%2Fip&data=02%7C01%7Ccdvidas%40bsu.edu%7C1e01493dc9044f5f3d8108d55f6866d7%7C6fff909f07dc40da9e30fd7549c0f494%7C0%7C0%7C636519824365077938&sdata=LSCnPwb54bRFvHx5paNMEORNAmyJA0kdsQsAtcKAE2w%3D&reserved=0" target="_blank">http://na.capitaliq.com/ip</a>),
</span></code><span style="color:#1f497d">but we will wait for confirmation and a Site ID.<u></u><u></u></span></p>
<p class="MsoNormal" style="margin-left:.5in"><span style="color:#1f497d"><u></u> <u></u></span></p>
<p class="MsoNormal" style="margin-left:.5in"><span style="color:#1f497d">Thank you,<u></u><u></u></span></p>
<p class="MsoNormal" style="margin-left:.5in"><span style="color:#1f497d"><u></u> <u></u></span></p>
<p class="MsoNormal" style="margin-left:.5in"><span style="color:#1f497d">Silvia<u></u><u></u></span></p>
<p class="MsoNormal" style="margin-left:.5in"><span style="color:#1f497d"><u></u> <u></u></span></p>
<div>
<p class="MsoNormal" style="margin-left:.5in"><span style="font-size:10.0pt;color:#1f497d">____________________________<br>
</span><b><span style="color:#1f497d">Silvia Onac</span></b><span style="color:#1f497d"><br>
Collection Specialist<br>
University of South Florida Libraries<br>
4202 E. Fowler Ave., LIB 122<br>
Tampa, FL 33620<br>
<a href="tel:(813)%20974-4496" value="+18139744496" target="_blank">813 974-4496</a><br>
<a href="https://na01.safelinks.protection.outlook.com/?url=silviaonac%40usf.edu&data=02%7C01%7Ccdvidas%40bsu.edu%7C1e01493dc9044f5f3d8108d55f6866d7%7C6fff909f07dc40da9e30fd7549c0f494%7C0%7C0%7C636519824365077938&sdata=F3L2STCWxLBsJJb2nedLFDfLKoG8QYnXb%2B0vFnstmQE%3D&reserved=0" target="_blank"><span style="color:blue">silviaonac@usf.edu</span></a><u></u><u></u></span></p>
</div>
<p class="MsoNormal" style="margin-left:.5in"><span style="color:#1f497d"><u></u> <u></u></span></p>
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<div style="border:none;border-top:solid #e1e1e1 1.0pt;padding:3.0pt 0in 0in 0in">
<p class="MsoNormal" style="margin-left:.5in"><b>From:</b> Eril-l [<a href="mailto:eril-l-bounces@lists.eril-l.org" target="_blank">mailto:eril-l-bounces@lists.<wbr>eril-l.org</a>]
<b>On Behalf Of </b>Prefontaine, Susan<br>
<b>Sent:</b> Friday, January 19, 2018 12:12 PM<br>
<b>To:</b> Marcia Lee <<a href="mailto:leemarci@gvsu.edu" target="_blank">leemarci@gvsu.edu</a>>;
<a href="mailto:eril-l@lists.eril-l.org" target="_blank">eril-l@lists.eril-l.org</a><br>
<b>Subject:</b> Re: [Eril-l] Standard & Poor's Net Advantage<u></u><u></u></p>
</div>
</div>
<p class="MsoNormal" style="margin-left:.5in"><u></u> <u></u></p>
<p class="MsoNormal" style="margin-left:.5in"><span style="color:#1f497d">Marcia:<u></u><u></u></span></p>
<p class="MsoNormal" style="margin-left:.5in"><span style="color:#1f497d"><u></u> <u></u></span></p>
<p class="MsoNormal" style="margin-left:.5in"><span style="color:#1f497d">Access at University at Buffalo is working fine.<u></u><u></u></span></p>
<p class="MsoNormal" style="margin-left:.5in"><span style="color:#1f497d"><u></u> <u></u></span></p>
<p class="MsoNormal" style="margin-left:.5in"><u></u> <u></u></p>
<p class="MsoNormal" style="margin-left:.5in"><span style="color:#002060">Susan Prefontaine<u></u><u></u></span></p>
<p class="MsoNormal" style="margin-left:.5in"><span style="color:#002060">Electronic Resources Coordinator<u></u><u></u></span></p>
<p class="MsoNormal" style="margin-left:.5in"><span style="color:#002060">e-Resources Team<u></u><u></u></span></p>
<p class="MsoNormal" style="margin-left:.5in"><span style="color:#002060">University Libraries<u></u><u></u></span></p>
<p class="MsoNormal" style="margin-left:.5in"><span style="color:#002060">University at Buffalo/SUNY<u></u><u></u></span></p>
<p class="MsoNormal" style="margin-left:.5in"><span style="color:#002060">134 Lockwood Library Building<u></u><u></u></span></p>
<p class="MsoNormal" style="margin-left:.5in"><span style="color:#002060">Buffalo, NY 14260-2210<u></u><u></u></span></p>
<p class="MsoNormal" style="margin-left:.5in"><span style="color:#002060"><a href="tel:(716)%20645-8581" value="+17166458581" target="_blank">716-645-8581</a><u></u><u></u></span></p>
<p class="MsoNormal" style="margin-left:.5in"><span style="color:#002060"><a href="tel:(716)%20645-5955" value="+17166455955" target="_blank">716-645-5955</a> fax<u></u><u></u></span></p>
<p class="MsoNormal" style="margin-left:.5in"><span style="color:#002060"><a href="mailto:sprefont@buffalo.edu" target="_blank">sprefont@buffalo.edu</a><u></u><u></u></span></p>
<p class="MsoNormal" style="margin-left:.5in"><u></u> <u></u></p>
<p class="MsoNormal" style="margin-left:.5in"><span style="color:#1f497d"><u></u> <u></u></span></p>
<p class="MsoNormal" style="margin-left:.5in"><span style="color:#1f497d"><u></u> <u></u></span></p>
<div>
<div style="border:none;border-top:solid #e1e1e1 1.0pt;padding:3.0pt 0in 0in 0in">
<p class="MsoNormal" style="margin-left:.5in"><b>From:</b> Eril-l [<a href="mailto:eril-l-bounces@lists.eril-l.org" target="_blank">mailto:eril-l-bounces@lists.<wbr>eril-l.org</a>]
<b>On Behalf Of </b>Marcia Lee<br>
<b>Sent:</b> Friday, January 19, 2018 11:24 AM<br>
<b>To:</b> <a href="mailto:eril-l@lists.eril-l.org" target="_blank">eril-l@lists.eril-l.org</a><br>
<b>Subject:</b> [Eril-l] Standard & Poor's Net Advantage<u></u><u></u></p>
</div>
</div>
<p class="MsoNormal" style="margin-left:.5in"><u></u> <u></u></p>
<p class="MsoNormal" style="margin-left:.5in">Good Morning, <u></u><u></u></p>
<p class="MsoNormal" style="margin-left:.5in"><u></u> <u></u></p>
<p class="MsoNormal" style="margin-left:.5in">We have been experiencing issues with our access to Standard & Poor’s Net Advantage – we continue to receive the
<b>503 Service Temporarily Unavailable</b> error message when attempting to access the main website and the site for usage stats. This has been an ongoing issue for at least a week, potentially longer. We have contacted the company without receiving any valuable
information or a response after the initial contact made earlier this morning, even though we were assured that they would follow-up later this morning.
<u></u><u></u></p>
<p class="MsoNormal" style="margin-left:.5in"><u></u> <u></u></p>
<p class="MsoNormal" style="margin-left:.5in">We wanted to see if anyone else is experiencing this issue, since it appears to be related to their server and not stemming from anything on our end.
<u></u><u></u></p>
<p class="MsoNormal" style="margin-left:.5in"><u></u> <u></u></p>
<p class="MsoNormal" style="margin-left:.5in">Thanks!<br>
Marcia<u></u><u></u></p>
<p class="MsoNormal" style="margin-left:.5in"><u></u> <u></u></p>
<p class="MsoNormal" style="margin-left:.5in"><span style="font-size:18.0pt;font-family:"Vladimir Script"">Marcia Lee<u></u><u></u></span></p>
<p class="MsoNormal" style="margin-left:.5in"><span style="font-size:10.0pt;font-family:"Californian FB",serif">Technology Specialist, E-Resource Management |
<a href="mailto:leemarci@gvsu.edu" target="_blank">leemarci@gvsu.edu</a> | <a href="tel:(616)%20331-9164" value="+16163319164" target="_blank">616.331.9164</a> | GVSU, University Libraries<u></u><u></u></span></p>
<p class="MsoNormal" style="margin-left:.5in"><u></u> <u></u></p>
</div></div></div>
</div>
<br>______________________________<wbr>_________________<br>
Eril-l mailing list<br>
<a href="mailto:Eril-l@lists.eril-l.org">Eril-l@lists.eril-l.org</a><br>
<a href="http://lists.eril-l.org/listinfo.cgi/eril-l-eril-l.org" rel="noreferrer" target="_blank">http://lists.eril-l.org/<wbr>listinfo.cgi/eril-l-eril-l.org</a><br>
<br></blockquote></div><br><br clear="all"><div><br></div>-- <br><div class="gmail_signature" data-smartmail="gmail_signature"><div dir="ltr"><div><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><p dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt"><span style="font-size:10pt;font-family:Arial;color:#004a98;background-color:#ffffff;font-weight:700;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline">Lisa Wallis, </span><span style="font-size:10pt;font-family:Arial;color:rgb(0,74,152);background-color:rgb(255,255,255);font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline">Acting Dean of Libraries</span></p><p dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt"><span style="font-size:10pt;font-family:Arial;color:rgb(0,74,152);background-color:rgb(255,255,255);font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline">eResources & Systems Librarian / Associate Professor</span></p><p dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt"><span style="font-size:10pt;font-family:Arial;color:rgb(0,74,152);background-color:rgb(255,255,255);font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline"></span><span style="font-size:10pt;font-family:Arial;color:#004a98;background-color:#ffffff;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline"></span><span style="font-size:9pt;font-family:Arial;color:#004a98;background-color:#ffffff;font-weight:700;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline"> </span></p><br><p dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt"><span style="font-size:10pt;font-family:Arial;color:#004a98;background-color:#ffffff;font-weight:700;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline">Ronald Williams Library<br></span></p><p dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt"><span style="font-size:9pt;font-family:Arial;color:#004a98;background-color:#ffffff;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline">Northeastern Illinois University</span></p><p dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt"><span style="font-size:9pt;font-family:Arial;color:#004a98;background-color:#ffffff;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline">5500 North St. Louis Avenue, Chicago, IL 60625</span></p><p dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt"><span style="font-size:9pt;font-family:Arial;color:#004a98;background-color:#ffffff;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline">Phone: (773) 442-4571</span></p><p style="line-height:1.38;margin-top:0pt;margin-bottom:0pt"><span style="font-size:9pt;font-family:Arial;color:#004a98;background-color:#ffffff;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline">Library Administration: (773) 442-4470</span></p><p dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt"><br></p><p dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt"><span style="font-size:10pt;font-family:Arial;color:#004a98;background-color:#ffffff;font-weight:700;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline"><a href="http://www.neiu.edu" target="_blank">www.neiu.edu</a></span></p><br><p dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt"><a 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