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<p class="MsoNormal"><span style="font-family:"Arial","sans-serif"">Jennifer<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial","sans-serif""><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial","sans-serif"">Quick follow up… I noticed that the thumbnails of videos were not loading so I changed the cloudfront directives to<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial","sans-serif""><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial","sans-serif"">NeverProxy https://d16klsh1z1xre7.cloudfront.net<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial","sans-serif"">NeverProxy https://dywyzs4z4lwvw.cloudfront.net<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial","sans-serif""><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial","sans-serif"">I can still play back video.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial","sans-serif""><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="font-family:"Arial","sans-serif"">Kind regards,<o:p></o:p></span></p>
<p class="MsoNormal" style="text-autospace:none"><span style="font-family:"Arial","sans-serif";color:#BE0F34"><o:p> </o:p></span></p>
<p class="MsoNormal" style="text-autospace:none"><b><span style="font-family:"Arial","sans-serif";color:#00325B">Dom Benson<o:p></o:p></span></b></p>
<p class="MsoNormal" style="text-autospace:none"><span style="font-family:"Arial","sans-serif";color:#00325B">E-resources Librarian, Library, Information Services<o:p></o:p></span></p>
<p class="MsoNormal" style="text-autospace:none"><span style="font-family:"Arial","sans-serif";color:#00325B">Brunel University London
</span><b><span style="font-family:"Arial","sans-serif";color:#BE0F34">|</span></b><b><span style="font-family:"Arial","sans-serif";color:#00325B">
</span></b><b><span style="font-family:"Arial","sans-serif";color:#BE0F34">T</span></b><span style="font-family:"Arial","sans-serif";color:#1F497D">
</span><span style="font-family:"Arial","sans-serif";color:#00325B">+44(0)1895 266143<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-family:"Arial","sans-serif""><o:p> </o:p></span></p>
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<p class="MsoNormal"><b><span lang="EN-US" style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">From:</span></b><span lang="EN-US" style="font-size:10.0pt;font-family:"Tahoma","sans-serif""> Dominic Benson
<br>
<b>Sent:</b> 20 December 2017 15:17<br>
<b>To:</b> 'Jennifer Hill'; eril-l@lists.eril-l.org<br>
<b>Subject:</b> RE: error message in ASP?<o:p></o:p></span></p>
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<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span style="font-family:"Arial","sans-serif"">Jennifer<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial","sans-serif""><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial","sans-serif"">Scott Salzman’s suggestion was:
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial","sans-serif""><a href="http://listserv.oclclists.org/scripts/wa.exe?A2=ind1703&L=EZPROXY-L&P=R24847&1=EZPROXY-L&9=A&J=on&X=F7BE9E97354AB3807D&d=No+Match%3BMatch%3BMatches&z=4">http://listserv.oclclists.org/scripts/wa.exe?A2=ind1703&L=EZPROXY-L&P=R24847&1=EZPROXY-L&9=A&J=on&X=F7BE9E97354AB3807D&d=No+Match%3BMatch%3BMatches&z=4</a>
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial","sans-serif""><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial","sans-serif""><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:red">AnonymousURL +*.srt</span><o:p></o:p></p>
<p class="MsoNormal">T Alexander Street Press<o:p></o:p></p>
<p class="MsoNormal">U <a href="http://search.alexanderstreet.com">http://search.alexanderstreet.com</a><o:p></o:p></p>
<p class="MsoNormal">H <a href="https://search.alexanderstreet.com">https://search.alexanderstreet.com</a><o:p></o:p></p>
<p class="MsoNormal">DJ <a href="http://alexanderstreet.com">alexanderstreet.com</a><o:p></o:p></p>
<p class="MsoNormal"><span style="color:black">H <a href="http://cdn.alexanderstreet.com">
cdn.alexanderstreet.com</a></span><o:p></o:p></p>
<p class="MsoNormal"><span style="color:red">H <a href="https://d16klsh1z1xre7.cloudfront.net">
https://d16klsh1z1xre7.cloudfront.net</a></span><o:p></o:p></p>
<p class="MsoNormal">Find "http:\/\/<o:p></o:p></p>
<p class="MsoNormal">Replace "http://<o:p></o:p></p>
<p class="MsoNormal">Find "https:\/\/<o:p></o:p></p>
<p class="MsoNormal">Replace "https://<o:p></o:p></p>
<p class="MsoNormal">Find domain="*.<a href="http://alexanderstreet.com">alexanderstreet.com</a>"<o:p></o:p></p>
<p class="MsoNormal">Replace domain="*" <o:p></o:p></p>
<p class="MsoNormal"><span style="color:red">AnonymousURL -*</span><o:p></o:p></p>
<p class="MsoNormal"><span style="font-family:"Arial","sans-serif""><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial","sans-serif"">I keep one long stanza with the new and legacy hosts merged together. Instead of a host directive for cdn.alexanderstreet.com I configured NeverProxy cdn.alexanderstreet.com and I also added
H <a href="https://dywyzs4z4lwvw.cloudfront.net">https://dywyzs4z4lwvw.cloudfront.net</a> - I can search and play back video content with closed captions today.
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial","sans-serif""><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial","sans-serif"">However, perhaps having this global directive is the key, suggested by Robert Sebek:
<a href="http://listserv.oclclists.org/scripts/wa.exe?A2=ind1703&L=EZPROXY-L&P=R75702&1=EZPROXY-L&9=A&J=on&X=F7BE9E97354AB3807D&d=No+Match%3BMatch%3BMatches&z=4">
http://listserv.oclclists.org/scripts/wa.exe?A2=ind1703&L=EZPROXY-L&P=R75702&1=EZPROXY-L&9=A&J=on&X=F7BE9E97354AB3807D&d=No+Match%3BMatch%3BMatches&z=4</a>
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Times New Roman","serif""><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:Consolas;color:#333333">HTTPHeader -global -response -block content-security-policy</span><span style="font-size:12.0pt;font-family:"Times New Roman","serif""><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial","sans-serif""><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial","sans-serif""><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="font-family:"Arial","sans-serif"">Kind regards,<o:p></o:p></span></p>
<p class="MsoNormal" style="text-autospace:none"><span style="font-family:"Arial","sans-serif";color:#BE0F34"><o:p> </o:p></span></p>
<p class="MsoNormal" style="text-autospace:none"><b><span style="font-family:"Arial","sans-serif";color:#00325B">Dom Benson<o:p></o:p></span></b></p>
<p class="MsoNormal" style="text-autospace:none"><span style="font-family:"Arial","sans-serif";color:#00325B">E-resources Librarian, Library, Information Services<o:p></o:p></span></p>
<p class="MsoNormal" style="text-autospace:none"><span style="font-family:"Arial","sans-serif";color:#00325B">Brunel University London
</span><b><span style="font-family:"Arial","sans-serif";color:#BE0F34">|</span></b><b><span style="font-family:"Arial","sans-serif";color:#00325B">
</span></b><b><span style="font-family:"Arial","sans-serif";color:#BE0F34">T</span></b><span style="font-family:"Arial","sans-serif";color:#1F497D">
</span><span style="font-family:"Arial","sans-serif";color:#00325B">+44(0)1895 266143<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-family:"Arial","sans-serif""><o:p> </o:p></span></p>
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<div style="border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0cm 0cm 0cm">
<p class="MsoNormal"><b><span lang="EN-US" style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">From:</span></b><span lang="EN-US" style="font-size:10.0pt;font-family:"Tahoma","sans-serif""> Eril-l [<a href="mailto:eril-l-bounces@lists.eril-l.org">mailto:eril-l-bounces@lists.eril-l.org</a>]
<b>On Behalf Of </b>Jennifer Hill<br>
<b>Sent:</b> 20 December 2017 14:57<br>
<b>To:</b> <a href="mailto:eril-l@lists.eril-l.org">eril-l@lists.eril-l.org</a><br>
<b>Subject:</b> [Eril-l] error message in ASP?<o:p></o:p></span></p>
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<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span lang="EN-US">Hello collective wisdom,<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="color:black">We are intermittently getting the following error message when searching Alexander Street press:
<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="color:black">"An internal server error occurred. Please try again later."
<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="color:black"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="color:black">Alexander Street support said they have no known issues.<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="color:black"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="color:black"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="color:black">It shows up on a blank white screen after searching the database and clicking on a link to view a video.<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="color:black"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="color:black">Anyone else have this issue and know how to resolve it? We use EZ Proxy.<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="color:black"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="color:black">Thank you in advance!<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="color:black">Jennifer<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="color:#1F497D">Jennifer Hill<br>
Distance Education Librarian/Electronic Resources Manager<br>
Excelsior College Library<br>
c/o JHU Sheridan Libraries/ELP<br>
5801 Smith Ave. McAuley Bldg, Ste. 310<br>
Baltimore, MD 21209<br>
410-735-4202</span><span lang="EN-US"><br>
<a href="mailto:Jennifer.hill@jhu.edu"><span style="color:blue">Jennifer.hill@jhu.edu</span></a>
<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US"><o:p> </o:p></span></p>
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