<html>
<head>
<meta http-equiv="Content-Type" content="text/html; charset=utf-8">
<style type="text/css" style="display:none;"><!-- P {margin-top:0;margin-bottom:0;} --></style>
</head>
<body dir="ltr">
<div id="divtagdefaultwrapper" style="font-size:12pt;color:#000000;font-family:Calibri,Helvetica,sans-serif;" dir="ltr">
<p style="margin-top:0;margin-bottom:0">Hello Melissa,</p>
<p style="margin-top:0;margin-bottom:0"><br>
</p>
<p style="margin-top:0;margin-bottom:0">While the university as a whole and our IT department have policies, we do not have library-specific policies. I did some investigation of local libraries a year / year-and-a-half ago and found that most of the libraries
near us also relied on their university's / IT department's policies.</p>
<p style="margin-top:0;margin-bottom:0"><br>
</p>
<p style="margin-top:0;margin-bottom:0">That said, I think this would be an excellent idea for an ALCTS eForum discussion ( See <a href="http://www.ala.org/alcts/confevents/upcoming/e-forum" class="OWAAutoLink" id="LPlnk807998" previewremoved="true">http://www.ala.org/alcts/confevents/upcoming/e-forum</a> ).
eForums are free for anyone to participate in and the website has a page where you can propose a topic. I am not certain how topics are selected or if the person proposing the topic needs to lead the discussion, but I am sure the coordinators would be willing
to fill in those details.</p>
<div id="LPBorder_GT_15120042682470.24877776628269221" style="margin-bottom: 20px; overflow: auto; width: 100%; text-indent: 0px;">
<table id="LPContainer_15120042682400.012664721573625082" role="presentation" cellspacing="0" style="width: 90%; background-color: rgb(255, 255, 255); position: relative; overflow: auto; padding-top: 20px; padding-bottom: 20px; margin-top: 20px; border-top: 1px dotted rgb(200, 200, 200); border-bottom: 1px dotted rgb(200, 200, 200);">
<tbody>
<tr valign="top" style="border-spacing: 0px;">
<td id="TextCell_15120042682430.8856942003933448" colspan="2" style="vertical-align: top; position: relative; padding: 0px; display: table-cell;">
<div id="LPRemovePreviewContainer_15120042682430.3141316720531453"></div>
<div id="LPTitle_15120042682430.07349229144732261" style="top: 0px; color: rgb(0, 120, 215); font-weight: 400; font-size: 21px; font-family: wf_segoe-ui_light, "Segoe UI Light", "Segoe WP Light", "Segoe UI", "Segoe WP", Tahoma, Arial, sans-serif; line-height: 21px;">
<a id="LPUrlAnchor_15120042682440.8178327005093191" href="http://www.ala.org/alcts/confevents/upcoming/e-forum" target="_blank" style="text-decoration: none;">e-Forums | Association for Library Collections & Technical ...</a></div>
<div id="LPMetadata_15120042682440.16085736953808638" style="margin: 10px 0px 16px; color: rgb(102, 102, 102); font-weight: 400; font-family: wf_segoe-ui_normal, "Segoe UI", "Segoe WP", Tahoma, Arial, sans-serif; font-size: 14px; line-height: 14px;">
www.ala.org</div>
<div id="LPDescription_15120042682450.46894271383828445" style="display: block; color: rgb(102, 102, 102); font-weight: 400; font-family: wf_segoe-ui_normal, "Segoe UI", "Segoe WP", Tahoma, Arial, sans-serif; font-size: 14px; line-height: 20px; max-height: 100px; overflow: hidden;">
e-Forums are two-day, moderated, electronic discussion forums that provide an opportunity for librarians to discuss matters of interest on an ALCTS email discussion list.</div>
</td>
</tr>
</tbody>
</table>
</div>
Thanks,
<div><br>
</div>
<div>Erin<br>
<br>
<br>
<div style="color: rgb(0, 0, 0);">
<div style="mso-line-height-rule:exactly;-webkit-text-size-adjust:100%;white-space:nowrap;"><br /><table cellpadding="0" cellspacing="0" border="0" style="background-color:#FFFFFF;border-collapse:collapse;font-size:0;line-height:16.66px;text-decoration:none;"><tr style="color:#000001;font-size:13.33px;font-style:normal;font-weight:normal;"><td align="left" style="padding:0 0 15px;vertical-align:top;text-align:left;font-family:Calibri,Arial,Helvetica Neue,Helvetica,sans-serif;">...</td></tr><tr><td align="left" style="vertical-align:top;"><table cellpadding="0" cellspacing="0" border="0" style="border-collapse:collapse;font-size:13.33px;color:#000001;font-style:normal;font-weight:normal;text-decoration:none;"><tr style="font-size:0;"><td align="left" style="vertical-align:top;"><table cellpadding="0" cellspacing="0" border="0" style="border-collapse:collapse;font-size:13.33px;color:#000001;font-style:normal;font-weight:normal;text-decoration:none;"><tr><td align="left" style="vertical-align:top;text-align:left;font-family:Calibri,Arial,Helvetica Neue,Helvetica,sans-serif;">Erin</td><td align="left" style="vertical-align:top;text-align:left;font-family:Calibri,Arial,Helvetica Neue,Helvetica,sans-serif;white-space:normal;"> </td><td align="left" style="vertical-align:top;text-align:left;font-family:Calibri,Arial,Helvetica Neue,Helvetica,sans-serif;">Wentz</td><td align="left" style="vertical-align:top;text-align:left;font-family:Calibri,Arial,Helvetica Neue,Helvetica,sans-serif;white-space:normal;">, </td><td align="left" style="vertical-align:top;text-align:left;font-family:Calibri,Arial,Helvetica Neue,Helvetica,sans-serif;">MSLIS</td></tr></table></td></tr><tr style="font-style:italic;"><td align="left" style="vertical-align:top;text-align:left;font-family:Calibri,Arial,Helvetica Neue,Helvetica,sans-serif;">Electronic Resources Librarian, Assistant Professor</td></tr><tr><td align="left" style="vertical-align:top;text-align:left;font-family:Calibri,Arial,Helvetica Neue,Helvetica,sans-serif;">Library and Learning Resources</td></tr><tr style="font-weight:bold;"><td align="left" style="vertical-align:top;text-align:left;font-family:Calibri,Arial,Helvetica Neue,Helvetica,sans-serif;">MCPHS University</td></tr></table></td></tr><tr><td align="left" style="padding:15px 0 0;vertical-align:top;"><table cellpadding="0" cellspacing="0" border="0" style="border-collapse:collapse;font-size:13.33px;font-style:normal;font-weight:normal;"><tr style="font-size:0;"><td align="left" style="vertical-align:top;"><table cellpadding="0" cellspacing="0" border="0" style="border-collapse:collapse;font-size:13.33px;color:#000001;font-style:normal;font-weight:normal;text-decoration:none;"><tr><td align="left" style="vertical-align:top;text-align:left;font-family:Calibri,Arial,Helvetica Neue,Helvetica,sans-serif;">179 Longwood Avenue</td><td align="left" style="vertical-align:top;text-align:left;font-family:Calibri,Arial,Helvetica Neue,Helvetica,sans-serif;white-space:normal;"> | </td><td align="left" style="vertical-align:top;text-align:left;font-family:Calibri,Arial,Helvetica Neue,Helvetica,sans-serif;">Boston</td><td align="left" style="vertical-align:top;text-align:left;font-family:Calibri,Arial,Helvetica Neue,Helvetica,sans-serif;white-space:normal;"> </td><td align="left" style="vertical-align:top;text-align:left;font-family:Calibri,Arial,Helvetica Neue,Helvetica,sans-serif;">MA</td><td align="left" style="vertical-align:top;text-align:left;font-family:Calibri,Arial,Helvetica Neue,Helvetica,sans-serif;white-space:normal;"> </td><td align="left" style="vertical-align:top;text-align:left;font-family:Calibri,Arial,Helvetica Neue,Helvetica,sans-serif;">02115</td></tr></table></td></tr><tr style="font-size:0;"><td align="left" style="vertical-align:top;"><table cellpadding="0" cellspacing="0" border="0" style="border-collapse:collapse;font-size:13.33px;color:#000001;font-style:normal;font-weight:normal;text-decoration:none;"><tr><td align="left" style="vertical-align:top;text-align:left;font-family:Calibri,Arial,Helvetica Neue,Helvetica,sans-serif;font-weight:bold;">T </td><td align="left" style="vertical-align:top;text-align:left;font-family:Calibri,Arial,Helvetica Neue,Helvetica,sans-serif;"><a href="tel:617.732.2810" target="_blank" id="LPlnk689713" style="color:#000001;text-decoration:none;"><strong style="font-weight:normal;">617.732.2810</strong></a></td><td align="left" style="vertical-align:top;text-align:left;font-family:Calibri,Arial,Helvetica Neue,Helvetica,sans-serif;white-space:normal;"> </td><td align="left" style="vertical-align:top;text-align:left;font-family:Calibri,Arial,Helvetica Neue,Helvetica,sans-serif;font-weight:bold;">F </td><td align="left" style="vertical-align:top;text-align:left;font-family:Calibri,Arial,Helvetica Neue,Helvetica,sans-serif;"><a href="tel:617.278.1566" target="_blank" id="LPlnk689713" style="color:#000001;text-decoration:none;"><strong style="font-weight:normal;">617.278.1566</strong></a></td></tr></table></td></tr><tr><td align="left" style="vertical-align:top;text-align:left;font-family:Calibri,Arial,Helvetica Neue,Helvetica,sans-serif;"><a href="mailto:erin.wentz@mcphs.edu" target="_blank" id="LPlnk689713" style="color:#000001;text-decoration:none;"><strong style="font-weight:normal;">erin.wentz@mcphs.edu</strong></a></td></tr><tr><td align="left" style="vertical-align:top;text-align:left;font-family:Calibri,Arial,Helvetica Neue,Helvetica,sans-serif;"><a href="http://www.mcphs.edu" target="_blank" id="LPlnk689713" style="color:#0563C1;text-decoration:underline;"><strong style="font-weight:normal;">www.mcphs.edu</strong></a></td></tr></table></td></tr><tr style="line-height:normal;"><td align="left" style="padding:20px 0 0;vertical-align:top;"><a href="http://www.mcphs.edu" target="_blank" id="LPlnk689713" style="text-decoration:none;"><img src="cid:image833000.png@BCFBB4E5.C5AE1248" width="220" height="55" border="0" title="MCPHS University" alt="MCPHS University" style="min-width:220px;font-size:12px;" /></a></td></tr><tr style="color:#000001;font-size:13.33px;font-style:italic;font-weight:normal;white-space:normal;"><td align="left" style="padding:10px 0 0;vertical-align:top;text-align:left;font-family:Calibri,Arial,Helvetica Neue,Helvetica,sans-serif;"> <span style="font-weight:bold;">Confidentiality Note</span>: This e-mail, and any attachment to it, is intended to be confidential and might be legally privileged. It is intended solely for the use of the addressee. If you are not the intended recipient, you are hereby notified that reading, copying, disseminating or distributing this email is strictly prohibited. If you have received this e-mail in error, please immediately return it to the sender and delete it from your system. Thank you.</td></tr></table><br /></div><span style="font-family:remialcxesans;"> </span><hr style="display:inline-block;width:98%" tabindex="-1">
<div id="divRplyFwdMsg" dir="ltr"><font face="Calibri, sans-serif" style="font-size:11pt" color="#000000"><b>From:</b> Eril-l <eril-l-bounces@lists.eril-l.org> on behalf of Sherise S Kimura <kimura@usfca.edu><br>
<b>Sent:</b> Wednesday, November 29, 2017 3:16 PM<br>
<b>To:</b> Melissa Belvadi<br>
<b>Cc:</b> eril-l@lists.eril-l.org<br>
<b>Subject:</b> Re: [Eril-l] virtual reference and confidentiality, privacy and "creepy" factor</font>
<div> </div>
</div>
<div>
<div dir="ltr">
<div>Melissa,<br>
<br>
We have an embedded libraryh3lp widget in our EDS platform as well. I just tested this, and I'm not seeing search terms in the session URLs in the live chat window or chat history, under "referrer."
<br>
<br>
We're using the latest version: <a href="https://libraryh3lp.com/webclient/client" target="_blank" id="LPlnk643327" previewremoved="true">
https://libraryh3lp.com/<wbr>webclient/client</a></div>
<div><br>
</div>
I believe search terms may be included in URLs from some library catalogs, but we have not added the libraryh3lp widget in our catalog.
<div><br>
</div>
<div>Sherise</div>
<div class="x_gmail_extra"><br clear="all">
<div>
<div class="x_gmail_signature">
<div dir="ltr">
<div>
<div dir="ltr">
<div dir="ltr">
<div dir="ltr">
<div dir="ltr">
<div dir="ltr">
<div dir="ltr">
<div dir="ltr">
<div>
<div>--</div>
<div><br>
</div>
<div>Sherise Kimura</div>
<div>Electronic Resources Librarian</div>
<div>Gleeson Library/Geschke Center</div>
<div>University of San Francisco</div>
<div><a href="mailto:kimura@usfca.edu" target="_blank">kimura@usfca.edu</a></div>
<div>(415) 422-5379</div>
<div><br>
</div>
<div><br>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
<br>
<div class="x_gmail_quote">On Tue, Nov 28, 2017 at 11:39 AM, Melissa Belvadi <span dir="ltr">
<<a href="mailto:mbelvadi@upei.ca" target="_blank">mbelvadi@upei.ca</a>></span> wrote:<br>
<blockquote class="x_gmail_quote" style="margin:0 0 0 .8ex; border-left:1px #ccc solid; padding-left:1ex">
<div dir="ltr">
<div style="font-family:arial,helvetica,sans-serif; font-size:small">Hi,</div>
<div style="font-family:arial,helvetica,sans-serif; font-size:small"><br>
</div>
<div style="font-family:arial,helvetica,sans-serif; font-size:small">We use libraryh3lp as our virtual reference service platform.</div>
<div style="font-family:arial,helvetica,sans-serif; font-size:small">A feature of it is that it provides to the "operator" the URL that the user was on at the point that they started the chat session. As it happens, if you put that chat box within, for instance,
the EBSCOhost or EDS platforms, that URL has encoded in it the user's last search strategy.</div>
<div style="font-family:arial,helvetica,sans-serif; font-size:small"><br>
</div>
<div style="font-family:arial,helvetica,sans-serif; font-size:small">I had a patron use that chat box to ask a question about our hours. I happened to notice the URL and could tell that they were surely getting unsatisfactory results, so after answering their
question, I noted that I could see their keywords and perhaps could offer some help in creating a better search. This particular patron was happy for the help, but when I told my colleagues about this interaction, there was quite a discussion about the "creepiness"
aspect and that led to more discussion about our lack of an explicit privacy policy. In this discussion, our head of instruction noted that when she shows classes the chat service, she often gets a question to the effect "can you tell who I am?" which of
course has a difficult answer involving IP address traceability (but which she does NOT go into but just tells them basically "no").</div>
<div style="font-family:arial,helvetica,sans-serif; font-size:small"><br>
</div>
<div style="font-family:arial,helvetica,sans-serif; font-size:small">So I am wondering if any of you could share your thoughts: if you have any kind of formal policies or web page/documents relating confidentiality in virtual reference service, explaining what
their expectations of privacy should be, what you can and can't see about them when they use it, or anything else you can think of that relates to this.</div>
<div style="font-family:arial,helvetica,sans-serif; font-size:small"><br>
</div>
<div style="font-family:arial,helvetica,sans-serif; font-size:small">Thanks for sharing!</div>
<span class="x_HOEnZb"><font color="#888888">
<div style="font-family:arial,helvetica,sans-serif; font-size:small"><br>
</div>
<div>
<div class="x_m_2840017345467694127gmail_signature">
<div dir="ltr">
<div>
<div dir="ltr">
<div>Melissa Belvadi</div>
<div>Collections Librarian</div>
<div>University of Prince Edward Island</div>
<div><a href="mailto:mbelvadi@upei.ca" target="_blank">mbelvadi@upei.ca</a> <a href="tel:(902)%20566-0581" value="+19025660581" target="_blank">
902-566-0581</a></div>
<div>my <a href="https://urldefense.proofpoint.com/v2/url?u=http-3A__www.google.com_calendar_embed-3Fsrc-3Dmbelvadi-2540upei.ca-26ctz-3DAmerica_Halifax-26mode-3Dweek&d=DwMFaQ&c=qgVugHHq3rzouXkEXdxBNQ&r=aTUV3UngOpAUybORiTRBsw&m=N1VlBePxX7_sQT9Tf0ahfkCAkbMBS2TQIQnhPfsE56E&s=ZlJ0pMrocanl0lw7BY46AOYDL3bsLJxdc-KbRQpTpCI&e=" target="_blank" style="font-family:arial,helvetica,sans-serif; font-size:small; color:rgb(17,85,204)">public calendar</a></div>
<div><br>
</div>
<div><br>
</div>
</div>
</div>
</div>
</div>
</div>
</font></span></div>
<br>
______________________________<wbr>_________________<br>
Eril-l mailing list<br>
<a href="mailto:Eril-l@lists.eril-l.org">Eril-l@lists.eril-l.org</a><br>
<a href="https://urldefense.proofpoint.com/v2/url?u=http-3A__lists.eril-2Dl.org_listinfo.cgi_eril-2Dl-2Deril-2Dl.org&d=DwICAg&c=qgVugHHq3rzouXkEXdxBNQ&r=aTUV3UngOpAUybORiTRBsw&m=N1VlBePxX7_sQT9Tf0ahfkCAkbMBS2TQIQnhPfsE56E&s=2LXgD-zgVUyMcVqXGuOkzYwbaSVt4UZLye6A_g8Tjlk&e=" rel="noreferrer" target="_blank">https://urldefense.proofpoint.<wbr>com/v2/url?u=http-3A__lists.<wbr>eril-2Dl.org_listinfo.cgi_<wbr>eril-2Dl-2Deril-2Dl.org&d=<wbr>DwICAg&c=<wbr>qgVugHHq3rzouXkEXdxBNQ&r=<wbr>aTUV3UngOpAUybORiTRBsw&m=<wbr>N1VlBePxX7_<wbr>sQT9Tf0ahfkCAkbMBS2TQIQnhPfsE5<wbr>6E&s=2LXgD-<wbr>zgVUyMcVqXGuOkzYwbaSVt4UZLye6A<wbr>_g8Tjlk&e=</a><br>
<br>
</blockquote>
</div>
<br>
</div>
</div>
</div>
</div>
</div>
</div>
</body>
</html>