<div dir="ltr"><div class="gmail_default" style="font-family:tahoma,sans-serif">Hi Jennifer, We are having similar issues. Actually it might 2 issues: </div><div class="gmail_default" style="font-family:tahoma,sans-serif"><br></div><div class="gmail_default" style="font-family:tahoma,sans-serif">1. A cacheing issue where you try to access Nexis Uni, signin to ezproxy, and see the Lexis Advance Sign In screen. If you clear the browser's cache you can usually get in. This happens randomly with different browsers. </div><div class="gmail_default" style="font-family:tahoma,sans-serif"><br></div><div class="gmail_default" style="font-family:tahoma,sans-serif">2. Random timing out when using Nexis Uni and then not being able to sign back in or get past the Lexis Advance Sign In screen. </div><div class="gmail_default" style="font-family:tahoma,sans-serif"><br></div><div class="gmail_default" style="font-family:tahoma,sans-serif">We opened a ticket with LexisNexis Technical support and they tested access through our ezproxy sign-in. This is the latest message from Tech Support:</div><div class="gmail_default" style="font-family:tahoma,sans-serif"><br></div><blockquote style="margin:0 0 0 40px;border:none;padding:0px">I tested the timeouts via your EZPROXY and directly to <a href="http://www.nexisuni.com">www.nexisuni.com</a>. The normal timeout took about 4 hours. However I believe there is an issue. As you have experienced when the product times out using the sign in button once the session has expired seems to be an issue. The sign in button should not resolve to a Lexis Advance SIGN ON screen. I would expect it to go through authentication and land on the Nexis Uni search screen. I am investigating this with the Nexis Uni product team.</blockquote><br><div class="gmail_default" style="font-family:tahoma,sans-serif;display:inline">Hope this helps.</div><div><div class="gmail_default" style="font-family:tahoma,sans-serif;display:inline">Theresa</div></div><div><div class="gmail_default" style="font-family:tahoma,sans-serif;display:inline">Boston College Libraries</div></div></div><div class="gmail_extra"><br><div class="gmail_quote">On Wed, Nov 29, 2017 at 4:04 PM, Jennifer Hill <span dir="ltr"><<a href="mailto:jennifer.hill@jhu.edu" target="_blank">jennifer.hill@jhu.edu</a>></span> wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">
<div lang="EN-US" link="#0563C1" vlink="#954F72">
<div class="m_-7695494810323112906WordSection1">
<p class="MsoNormal">Hello collective wisdom,<u></u><u></u></p>
<p class="MsoNormal"><br>
For those that have migrated to Nexis Uni and use EZ proxy, are you experiencing intermittent issues with seeing the Lexis login screen instead of being passed to your campus login screen when off campus? For example, I am able to get into Uni fine in one
browser, but then when I go to firefox and use the same URL, I get a login screen. It is like it is not recognizing our proxy prefix and is not routing me to our campus’ authentication system. But again, this is happening sporadically across all different
browsers. Now I am wondering if it is a timeout issue?<u></u><u></u></p>
<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal">I wanted to see if anyone else experienced similar issues and how you solved it. I am on the phone with LN support now but they have no ideas.<u></u><u></u></p>
<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal">Thanks in advance!<u></u><u></u></p>
<p class="MsoNormal">Jennifer<span class="HOEnZb"><font color="#888888"><u></u><u></u></font></span></p><span class="HOEnZb"><font color="#888888">
<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal">Jennifer Hill<br>
Distance Education Librarian/Electronic Resources Manager<br>
Excelsior College Library<br>
c/o JHU Sheridan Libraries/ELP<br>
<span style="color:black">5801 Smith Ave. McAuley Bldg, Ste. 310</span><br>
Baltimore, MD 21209<br>
<a href="tel:(410)%20735-4202" value="+14107354202" target="_blank">410-735-4202</a><br>
<a href="mailto:Jennifer.hill@jhu.edu" target="_blank"><span style="color:blue">Jennifer.hill@jhu.edu</span></a>
<u></u><u></u></p>
<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal"><u></u> <u></u></p>
</font></span></div>
</div>
<br>______________________________<wbr>_________________<br>
Eril-l mailing list<br>
<a href="mailto:Eril-l@lists.eril-l.org">Eril-l@lists.eril-l.org</a><br>
<a href="http://lists.eril-l.org/listinfo.cgi/eril-l-eril-l.org" rel="noreferrer" target="_blank">http://lists.eril-l.org/<wbr>listinfo.cgi/eril-l-eril-l.org</a><br>
<br></blockquote></div><br><br clear="all"><div><br></div>-- <br><div class="gmail_signature" data-smartmail="gmail_signature"><div dir="ltr"><font face="tahoma, sans-serif">Theresa Lyman<br>Collections Analyst & Systems Librarian<br>Boston College Libraries<br>617.552.6334 <br><a href="mailto:theresa.lyman@bc.edu" target="_blank">theresa.lyman@bc.edu</a></font></div></div>
</div>