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<p class="MsoNormal" style="line-height:14.65pt"><span class="e2ma-style"><span style="font-family:"Arial",sans-serif;color:#333333">Dear Librarians,<o:p></o:p></span></span></p>
<p class="MsoNormal" style="line-height:14.65pt"><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:#333333"><o:p> </o:p></span></p>
<p class="MsoNormal" style="line-height:14.65pt"><span class="e2ma-style"><span style="font-family:"Arial",sans-serif;color:#333333">I want to provide an update to libraries experiencing access issues related to the Duke University Press platform migration.
Ex Libris has not yet updated all of its systems, which is affecting customers using products including SFX and Alma. Ex Libris has confirmed that the update to SFX will take place in the next revision on December 3. For Alma users, the update will take place
on December 10. One of our library customers provided a helpful workaround, which we hope will be useful: users can change their parsers to Bulk::JKEYdoi and the links should resolve.
<o:p></o:p></span></span></p>
<p class="MsoNormal" style="line-height:14.65pt"><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:#333333"><o:p> </o:p></span></p>
<p class="MsoNormal" style="line-height:14.65pt"><span class="e2ma-style"><span style="font-family:"Arial",sans-serif;color:#333333">If you experience issues with access unrelated to the Ex Libris updates, please
<a href="http://www.refreshyourcache.com/en/home/"><span style="color:#333333">clear your browser’s cache</span></a> and then visit
<a href="https://read.dukeupress.edu/"><span style="color:#333333">https://read.dukeupress.edu</span></a>.
<o:p></o:p></span></span></p>
<p class="MsoNormal" style="line-height:14.65pt"><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:#333333"><o:p> </o:p></span></p>
<p class="MsoNormal" style="line-height:14.65pt"><span class="e2ma-style"><span style="font-family:"Arial",sans-serif;color:#333333">Please contact
<a href="mailto:platformqueries@dukeupress.edu?subject=Access%20Question%20"><span style="color:#333333">platformqueries@dukeupress.edu</span></a> if you have any questions or need to report an access issue. I sincerely apologize for this inconvenience.<o:p></o:p></span></span></p>
<p class="MsoNormal" style="line-height:14.65pt"><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:#333333"><o:p> </o:p></span></p>
<p class="MsoNormal" style="line-height:14.65pt"><span class="e2ma-style"><span style="font-family:"Arial",sans-serif;color:#333333">Best,</span></span><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:#333333"><o:p></o:p></span></p>
<p class="MsoNormal"><span class="e2ma-style"><span style="font-family:"Arial",sans-serif;color:#333333">Kim Steinle</span></span><span style="font-family:"Arial",sans-serif;color:#333333"><br>
<span class="e2ma-style">Library Relations and Sales Manager</span><br>
<span class="e2ma-style">Duke University Press<o:p></o:p></span></span></p>
<p class="MsoNormal"><span class="e2ma-style"><span style="font-family:"Arial",sans-serif;color:#333333">919-687-3655</span></span><span style="font-size:11.0pt;font-family:"Arial",sans-serif"><o:p></o:p></span></p>
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