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<p style="margin:0in;margin-bottom:.0001pt"><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:black">Dear Librarians,</span><o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p style="margin:0in;margin-bottom:.0001pt"><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:black">Some institutions have experienced access issues as a result of the Duke University Press migration to a new platform (</span><a href="https://read.dukeupress.edu/"><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:#1155CC">https://read.dukeupress.edu</span></a><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:black">).
We believe we have resolved the majority of these issues. </span><o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p style="margin:0in;margin-bottom:.0001pt"><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:black">If you have experienced issues with access, please
</span><a href="http://www.refreshyourcache.com/en/home/"><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:#1155CC">clear your browser’s cache</span></a><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:black"> and then visit
</span><a href="https://read.dukeupress.edu/"><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:#1155CC">https://read.dukeupress.edu</span></a><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:black">.You should check your
access by going directly to an article or chapter and downloading the PDF.</span><o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p style="margin:0in;margin-bottom:.0001pt"><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:black">We are aware that Ex Libris has not yet made updates for all products, which is affecting customers using products including SFX, Alma, and
Primo Central. Ex Libris has made updates to Summon and their 360 Knowledgebase. If you are having trouble with the 360 Knowledgebase, please look at their support article on
</span><a href="https://knowledge.exlibrisgroup.com/360_KB/Knowledge_Articles/360_KB%3A_Duke_University_Press_Journals_databases%3A_Title-Level_URL_Domain_Change_--_November_2017"><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:#1155CC">the
title level URL domain change</span></a><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:black">. We are working directly with Ex Libris to get updates made to their remaining products as soon as possible.
</span><o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p style="margin:0in;margin-bottom:.0001pt"><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:black">We plan to distribute access instructions to the Institutional Administrator Dashboard tool the week of November 27. We are focused on ensuring
that all customers have access to content this week.</span><o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
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<span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:black">Please contact
</span><a href="mailto:platformqueries@dukeupress.edu"><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:black">platformqueries@dukeupress.edu</span></a><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:black"> if you have
any questions or need to report an access issue.</span><o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p style="margin:0in;margin-bottom:.0001pt"><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:black;background:white">Best,
</span><o:p></o:p></p>
<p style="margin:0in;margin-bottom:.0001pt"><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:black;background:white">Kim Steinle</span><o:p></o:p></p>
<p style="margin:0in;margin-bottom:.0001pt"><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:black;background:white">Library Relations and Sales Manager</span><o:p></o:p></p>
<p style="margin:0in;margin-bottom:.0001pt"><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:black;background:white">Duke University Press</span><o:p></o:p></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif"><o:p> </o:p></span></p>
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