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<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Times New Roman",serif">We are either getting that error message when we select download PDF or we are asked to sign in.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Times New Roman",serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Times New Roman",serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Verdana",sans-serif">---<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Verdana",sans-serif">Nicole I. Gordon</span><span style="font-size:9.0pt;font-family:"Verdana",sans-serif"><br>
</span><span style="font-size:10.0pt;font-family:"Verdana",sans-serif">Electronic Resources Specialist</span><span style="font-size:9.0pt;font-family:"Verdana",sans-serif"><br>
</span><span style="font-size:10.0pt;font-family:"Verdana",sans-serif">American University Library</span><span style="font-size:9.0pt;font-family:"Verdana",sans-serif"><br>
</span><span style="font-size:10.0pt;font-family:"Verdana",sans-serif">(202) 885-3274</span><span style="font-size:9.0pt;font-family:"Verdana",sans-serif"><br>
</span><a href="mailto:ngordon@american.edu"><span style="font-size:10.0pt;font-family:"Verdana",sans-serif;color:blue">ngordon@american.edu</span></a>
<span style="font-size:12.0pt;font-family:"Times New Roman",serif"><o:p></o:p></span></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Times New Roman",serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Times New Roman",serif"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Times New Roman",serif"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b>From:</b> Eril-l [mailto:eril-l-bounces@lists.eril-l.org]
<b>On Behalf Of </b>Bhatt, Anjana<br>
<b>Sent:</b> Wednesday, November 8, 2017 1:33 PM<br>
<b>To:</b> Diane Westerfield <dwesterfield@coloradocollege.edu>; eril-l@lists.eril-l.org<br>
<b>Subject:</b> Re: [Eril-l] ScienceDirect down?<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span style="color:#1F497D">Yes, It is asking for password for all the articles.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b><span style="font-size:12.0pt;font-family:"Arial",sans-serif;color:black">Thanks & Regards.<o:p></o:p></span></b></p>
<p class="MsoNormal"><b><span style="font-size:12.0pt;font-family:"Arial",sans-serif;color:black">AB<o:p></o:p></span></b></p>
<p class="MsoNormal"><b><span style="font-size:12.0pt;font-family:"Arial",sans-serif;color:black"><o:p> </o:p></span></b></p>
<p class="MsoNormal"><b><span style="font-size:14.0pt;font-family:"Arial",sans-serif;color:green">Anjana H. Bhatt<o:p></o:p></span></b></p>
<p class="MsoNormal"><b><i><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:green">MSIRM, MLIS, MA (English)</span></i></b><b><span style="font-size:14.0pt;font-family:"Lucida Handwriting";color:green">
</span></b><span style="color:#1F497D"> <br>
</span><span style="font-size:12.0pt;font-family:"Arial",sans-serif;color:#1F497D">University Librarian (Electronic Resources)<o:p></o:p></span></p>
<p class="MsoNormal"><b><span style="font-size:12.0pt;font-family:"Arial",sans-serif;color:#1F497D">Library Services, Office Location: Library West 225L<o:p></o:p></span></b></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Arial",sans-serif;color:#1F497D">Florida Gulf Coast University<b><o:p></o:p></b></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Arial",sans-serif;color:#1F497D">10501 FGCU, Blvd. S., Fort Myers, FL 33965<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Arial",sans-serif;color:#1F497D">Phone:
<a href="tel:239-590-7634" target="_blank"><span style="color:#1F497D">239-590-7634</span></a>, Fax:
<a href="tel:239-590-7609" target="_blank"><span style="color:#1F497D">239-590-7609</span></a>, E-mail:
<a href="mailto:abhatt@fgcu.edu" target="_blank"><span style="color:#1F497D">abhatt@fgcu.edu</span></a></span><span style="font-size:8.0pt;font-family:"Verdana",sans-serif;color:#1F497D"><br>
</span><span style="font-size:12.0pt;font-family:"Arial",sans-serif;color:#1F497D"><a href="https://urldefense.proofpoint.com/v2/url?u=http-3A__library.fgcu.edu_FAC_abhatt_bhatt.htm&d=DwMFAg&c=U0G0XJAMhEk_X0GAGzCL7Q&r=Wb7JuoSUzKykiwkgJNdGFXZcscMAeFKjnwV_Vu3RaqY&m=eJADYXQqAO3uep35ezib968XTJ3RoahaeoZepGJiqKs&s=ObVqZVyLhqLZGdwXaz2hq5l9o4ZAjhY7DSgANIm-D08&e="><span style="color:blue">http://library.fgcu.edu/FAC/abhatt/bhatt.htm</span></a><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Arial",sans-serif;color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><b><i><span style="font-size:12.0pt;font-family:"Arial",sans-serif;color:#1F497D">Inspiring those who inspire others…that’s the FGCU Effect.<o:p></o:p></span></i></b></p>
<p class="MsoNormal"><i><span style="font-size:12.0pt;color:black"><o:p> </o:p></span></i></p>
<p class="MsoNormal"><i><span style="font-size:12.0pt;color:black">Florida has a very broad public records law. As a result, any written communication created or received by Florida Gulf Coast University employees is subject to disclosure to the public and
the media, upon request, unless otherwise exempt. Under Florida law, e-mail addresses are public records. If you do not want your email address released in response to a public records request, do not send electronic mail to this entity. Instead, contact
this office by phone or in writing.</span></i><span style="font-size:12.0pt;color:black"><o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><b><i><span style="font-size:10.0pt;color:red">“</span></i></b><b><i><span style="font-size:10.5pt;font-family:"Helvetica",sans-serif;color:red;background:white">Life is worship,
if you are mindful”.</span></i></b><b><span style="font-size:8.0pt;font-family:"Verdana",sans-serif;color:#1F497D"><o:p></o:p></span></b></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><b><span style="font-size:8.0pt;font-family:"Verdana",sans-serif;color:#1F497D"><o:p> </o:p></span></b></p>
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<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b>From:</b> Eril-l [<a href="mailto:eril-l-bounces@lists.eril-l.org">mailto:eril-l-bounces@lists.eril-l.org</a>]
<b>On Behalf Of </b>Diane Westerfield<br>
<b>Sent:</b> Wednesday, November 08, 2017 1:23 PM<br>
<b>To:</b> <a href="mailto:eril-l@lists.eril-l.org">eril-l@lists.eril-l.org</a><br>
<b>Subject:</b> [Eril-l] ScienceDirect down?<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Anyone else getting the dreaded “Sorry, your request can't be processed due to a system problem. Contact the Help Desk if the problem persists. [SD-008]” error?<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Diane Westerfield, Electronic Resources & Serials Librarian<o:p></o:p></p>
<p class="MsoNormal">Tutt Library, Colorado College<o:p></o:p></p>
<p class="MsoNormal"><a href="mailto:diane.westerfield@coloradocollege.edu"><span style="color:blue">diane.westerfield@coloradocollege.edu</span></a><o:p></o:p></p>
<p class="MsoNormal">(719) 389-6661<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
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