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<p class="MsoNormal"><span style="color:#1F497D">Hi Molly, The EZProxy database stanzas in your config file may need to be updated.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">The latest is here: <a href="https://www.oclc.org/support/services/ezproxy/documentation/db.en.html">
https://www.oclc.org/support/services/ezproxy/documentation/db.en.html</a><o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">We had a strange problem with another Alexander Street Press database, Music Online. Turns out there were two lines in the stanza that had to be removed – they were crossing over with Ambrose Video and preventing
the ASP videos from playing.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">I hope this helps! – Jean<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:9.0pt;color:#00B050">Jean Sibley<u><o:p></o:p></u></span></p>
<p class="MsoNormal"><span style="font-size:9.0pt;color:#00B050">Serials & Electronic Resources Librarian<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:9.0pt;color:#00B050">William & Mary Libraries | The College of William and Mary<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:9.0pt;color:#00B050">P: 757.221.3103 | E: bjsibley@wm.edu<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b>From:</b> Eril-l [mailto:eril-l-bounces@lists.eril-l.org]
<b>On Behalf Of </b>Molly K Beisler<br>
<b>Sent:</b> Thursday, November 2, 2017 1:32 PM<br>
<b>To:</b> eril-l@lists.eril-l.org<br>
<b>Subject:</b> [Eril-l] Issues with proxied access to Alexander Street Press?<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">At UNR, we are currently experiencing problems with off-campus access to Academic Video Online. We use the hosted EZproxy service. Have other libraries with AVON been experiencing similar issues and been able to identify where the problem
lies? I’m wondering if this is a widespread problem or something unique to our configuration. We’ve been talking to both Alexander Street Press and EZproxy support but do not yet have a resolution.
<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><b>Molly Beisler<o:p></o:p></b></p>
<p class="MsoNormal"><b>Head, Discovery Services<o:p></o:p></b></p>
<p class="MsoNormal">Mathewson-IGT Knowledge Center<o:p></o:p></p>
<p class="MsoNormal">University of Nevada, Reno/322<o:p></o:p></p>
<p class="MsoNormal">(775) 682-5602<o:p></o:p></p>
<p class="MsoNormal"><a href="mailto:abeisler@unr.edu"><span style="color:blue">abeisler@unr.edu</span></a>
<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
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