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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">Thanks,</span><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"> Pat. I am glad to be made aware of this.
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">Best,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">Tina<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="font-size:8.0pt;font-family:"Garamond",serif;color:#1F497D">~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:14.0pt;font-family:"Garamond",serif;color:#1F497D">Tina M. Adams<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Garamond",serif;color:#1F497D">Electronic Resources Librarian, Assistant Professor<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Garamond",serif;color:#1F497D"><a href="mailto:tmadams@wcu.edu"><span style="color:#0563C1">tmadams@wcu.edu</span></a><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Garamond",serif;color:#1F497D">828-227-3728</span><span style="font-size:11.0pt;font-family:"Edwardian Script ITC";color:#1F497D"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Garamond",serif;color:#1F497D">Hunter Library, Western Carolina University<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Garamond",serif;color:#1F497D">Cullowhee, NC 28723</span><span style="font-size:11.0pt;font-family:"Garamond",serif;color:#1F497D"><o:p></o:p></span></p>
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<p class="MsoNormal"><b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">From:</span></b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"> Eril-l [mailto:eril-l-bounces@lists.eril-l.org]
<b>On Behalf Of </b>Patricia Dover<br>
<b>Sent:</b> Monday, October 23, 2017 4:48 PM<br>
<b>To:</b> eril-l@lists.eril-l.org<br>
<b>Subject:</b> Re: [Eril-l] Proxy Errors<o:p></o:p></span></p>
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<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span style="font-size:14.0pt;font-family:"Arial",sans-serif;color:#1F497D">This is in response to Tina’s post.
</span><o:p></o:p></p>
<p class="MsoNormal"><span style="font-size:14.0pt;font-family:"Arial",sans-serif;color:#1F497D"> </span><o:p></o:p></p>
<p class="MsoNormal" style="margin-bottom:12.0pt"><span style="font-size:14.0pt;font-family:"Arial",sans-serif;color:#1F497D">Innovative does have a way to avoid having to purchase separate security certificates for separate library resources. They have something
called the “wam_sslhost_replace” option that works with a wildcard security certificate and takes care of all of the sites that have moved to https. We have implemented this option, and we are not getting security warning errors all the time anymore. The errors
we are getting are more like "unable to connect to proxy server” or “cannot connect to downstream server” or similar.
</span><o:p></o:p></p>
<p class="MsoNormal"><span style="font-size:14.0pt;font-family:"Arial",sans-serif;color:#1F497D">Pat</span><o:p></o:p></p>
<p class="MsoNormal"><span style="font-size:14.0pt;font-family:"Arial",sans-serif;color:#1F497D"> </span><o:p></o:p></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">Patricia Dover</span><o:p></o:p></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">Electronic Resources Librarian</span><o:p></o:p></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">Collections Management</span><o:p></o:p></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">Jessie Ball duPont Library</span><o:p></o:p></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">The University of the South</span><o:p></o:p></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">178 Georgia Ave.</span><o:p></o:p></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">Sewanee, TN 37383</span><o:p></o:p></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">931.598.1657</span><o:p></o:p></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"><a href="mailto:prdover@sewanee.edu"><span style="color:#0563C1">prdover@sewanee.edu</span></a>
</span><o:p></o:p></p>
<p class="MsoNormal"><span style="font-size:14.0pt;font-family:"Arial",sans-serif;color:#1F497D"> </span><o:p></o:p></p>
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<p class="MsoNormal"><b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">From:</span></b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"> Eril-l [mailto:<a href="mailto:eril-l-bounces@lists.eril-l.org">eril-l-bounces@lists.eril-l.org</a>]
<b>On Behalf Of </b>Tina Adams<br>
<b>Sent:</b> Monday, October 23, 2017 1:25 PM<br>
<b>To:</b> Mitchell, Rachel <<a href="mailto:rmitchell@MHU.EDU">rmitchell@MHU.EDU</a>>; Leslie Burke <<a href="mailto:Leslie.Burke@kzoo.edu">Leslie.Burke@kzoo.edu</a>>; Beth M. Johns <<a href="mailto:bmjohns@SVSU.edu">bmjohns@SVSU.edu</a>>; Jordan Ruud <<a href="mailto:Jordan.Ruud@uafs.edu">Jordan.Ruud@uafs.edu</a>>;
<a href="mailto:eril-l@lists.eril-l.org">eril-l@lists.eril-l.org</a><br>
<b>Subject:</b> Re: [Eril-l] Proxy Errors</span><o:p></o:p></p>
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<p class="MsoNormal"> <o:p></o:p></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">I am not sure if this is at all related, but we were once using WAM and one of the reasons we moved from it to EZ Proxy was that we started getting security exceptions
all the time, even on campus and having instability issues. As more and more library resources moved to an https:// secure site, security certificates were required. For proxy servers like WAM that do not generate prefixed proxy URLs, neither Wildcard nor
SAN certificates will work. With WAM, each electronic resource requires a separate certificate. You may need to request these certificates from your IT department or Systems Librarian. With EZ Proxy one Wildcard Certificate is able to be purchased to apply
to multiple domains, so it is far less expensive and much easier. I’m no expert on how to obtain or implement them, I just know that’s what worked for us but if you need to keep using WAM you may need to purchase separate certificates for separate library
resources to maintain secure connections and allow continued access. </span><o:p></o:p></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"> </span><o:p></o:p></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">Best,</span><o:p></o:p></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">Tina</span><o:p></o:p></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"> </span><o:p></o:p></p>
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<p class="MsoNormal"><span style="font-size:8.0pt;font-family:"Garamond",serif;color:#1F497D">~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~</span><o:p></o:p></p>
<p class="MsoNormal"><span style="font-size:14.0pt;font-family:"Garamond",serif;color:#1F497D">Tina M. Adams</span><o:p></o:p></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Garamond",serif;color:#1F497D">Electronic Resources Librarian, Assistant Professor</span><o:p></o:p></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Garamond",serif;color:#1F497D"><a href="mailto:tmadams@wcu.edu"><span style="color:#0563C1">tmadams@wcu.edu</span></a></span><o:p></o:p></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Garamond",serif;color:#1F497D">828-227-3728</span><o:p></o:p></p>
<p class="MsoNormal"><span style="font-family:"Garamond",serif;color:#1F497D">Hunter Library, Western Carolina University</span><o:p></o:p></p>
<p class="MsoNormal"><span style="font-family:"Garamond",serif;color:#1F497D">Cullowhee, NC 28723</span><o:p></o:p></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"> </span><o:p></o:p></p>
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<p class="MsoNormal"><b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">From:</span></b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"> Eril-l [<a href="mailto:eril-l-bounces@lists.eril-l.org">mailto:eril-l-bounces@lists.eril-l.org</a>]
<b>On Behalf Of </b>Mitchell, Rachel<br>
<b>Sent:</b> Monday, October 23, 2017 10:17 AM<br>
<b>To:</b> Leslie Burke <<a href="mailto:Leslie.Burke@kzoo.edu">Leslie.Burke@kzoo.edu</a>>; Beth M. Johns <<a href="mailto:bmjohns@SVSU.edu">bmjohns@SVSU.edu</a>>; Jordan Ruud <<a href="mailto:Jordan.Ruud@uafs.edu">Jordan.Ruud@uafs.edu</a>>;
<a href="mailto:eril-l@lists.eril-l.org">eril-l@lists.eril-l.org</a><br>
<b>Subject:</b> Re: [Eril-l] Proxy Errors</span><o:p></o:p></p>
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<p class="MsoNormal"> <o:p></o:p></p>
<p><span style="font-size:10.0pt;font-family:"Tahoma",sans-serif;color:black">It did coincide with a lot of vendors moving to https. However, it seems to be impacting vendors that have not transitioned to https too. Maybe if we all complain enough to iii they
will open a ticket?</span><o:p></o:p></p>
<p><span style="font-size:10.0pt;font-family:"Tahoma",sans-serif;color:black"> </span><o:p></o:p></p>
<p><span style="font-size:10.0pt;font-family:"Tahoma",sans-serif;color:black">Thanks for your input.</span><o:p></o:p></p>
<p><span style="font-size:10.0pt;font-family:"Tahoma",sans-serif;color:black"> </span><o:p></o:p></p>
<p><span style="font-size:10.0pt;font-family:"Tahoma",sans-serif;color:black">Rachel</span><o:p></o:p></p>
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<p class="MsoNormal"><b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:black">From:</span></b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:black"> Eril-l <<a href="mailto:eril-l-bounces@lists.eril-l.org">eril-l-bounces@lists.eril-l.org</a>>
on behalf of Leslie Burke <<a href="mailto:Leslie.Burke@kzoo.edu">Leslie.Burke@kzoo.edu</a>><br>
<b>Sent:</b> Monday, October 23, 2017 9:57 AM<br>
<b>To:</b> Beth M. Johns; Jordan Ruud; <a href="mailto:eril-l@lists.eril-l.org">eril-l@lists.eril-l.org</a><br>
<b>Subject:</b> Re: [Eril-l] Proxy Errors</span><span style="font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#212121">
</span><o:p></o:p></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">Ditto!</span><o:p></o:p></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"> </span><o:p></o:p></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Arial",sans-serif;color:#1F497D">Leslie D. Burke</span><o:p></o:p></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Arial",sans-serif;color:#1F497D">Collection Development & Digital Integration Librarian, Library</span><o:p></o:p></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Arial",sans-serif;color:#1F497D">Kalamazoo College</span><o:p></o:p></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Arial",sans-serif;color:#1F497D">1200 Academy St</span><o:p></o:p></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Arial",sans-serif;color:#1F497D">Kalamazoo, MI 49006</span><o:p></o:p></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Arial",sans-serif;color:#1F497D">p 269.337.7144</span><o:p></o:p></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Arial",sans-serif;color:#1F497D">f 269.337.7395</span><o:p></o:p></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"><a href="mailto:Leslie.Burke@kzoo.edu" target="_blank"><span style="font-family:"Arial",sans-serif">Leslie.Burke@kzoo.edu</span></a></span><o:p></o:p></p>
<p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:#E36C0A">More in Four. More in a Lifetime.</span></b><o:p></o:p></p>
<p class="MsoNormal"><a name="webProfileURL"><i><span style="font-size:10.5pt;font-family:"Calibri",sans-serif;color:#008F00">No one has to do everything, but everyone has to do something – What’s your Green Dot?</span></i></a><o:p></o:p></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">LinkedIn:
<a href="http://www.linkedin.com/in/leslieburke/" target="_blank">www.linkedin.com/in/leslieburke/</a></span><o:p></o:p></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Arial",sans-serif;color:#1F497D">Twitter: librarygal2go</span><span style="color:#1F497D">;
</span><span style="font-size:11.0pt;font-family:"Arial",sans-serif;color:#1F497D">K’s Library on Facebook:
</span><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"><a href="https://www.facebook.com/kalamazoocollegelibrary" target="_blank"><span style="font-family:"Arial",sans-serif">https://www.facebook.com/kalamazoocollegelibrary</span></a></span><span style="font-size:11.0pt;font-family:"Arial",sans-serif;color:#1F497D">
</span><o:p></o:p></p>
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<p class="MsoNormal" style="margin-left:.5in"><b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#212121">From:</span></b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#212121"> Eril-l [<a href="mailto:eril-l-bounces@lists.eril-l.org">mailto:eril-l-bounces@lists.eril-l.org</a>]
<b>On Behalf Of </b>Beth M. Johns<br>
<b>Sent:</b> Monday, October 23, 2017 9:42 AM<br>
<b>To:</b> Jordan Ruud <<a href="mailto:Jordan.Ruud@uafs.edu">Jordan.Ruud@uafs.edu</a>>;
<a href="mailto:eril-l@lists.eril-l.org">eril-l@lists.eril-l.org</a><br>
<b>Subject:</b> Re: [Eril-l] Proxy Errors</span><o:p></o:p></p>
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<p style="margin-left:.5in"><span style="font-size:10.0pt;font-family:"Calibri",sans-serif;color:black">Add "me too." We have also noticed an uptick in proxy errors with WAM as our proxy. </span><o:p></o:p></p>
<p style="margin-left:.5in"><span style="font-size:10.0pt;font-family:"Calibri",sans-serif;color:black"> </span><o:p></o:p></p>
<p style="margin-left:.5in"><span style="font-size:10.0pt;font-family:"Calibri",sans-serif;color:black">I attributed it to network instability -- often it seems to correct itself after a few minutes. But maybe not. It seemed to coincide with all of the vendors
moving to https. </span><o:p></o:p></p>
<p style="margin-left:.5in"><span style="font-size:10.0pt;font-family:"Calibri",sans-serif;color:black"> </span><o:p></o:p></p>
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<p class="MsoNormal" style="margin-left:.5in"><b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:black">From:</span></b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:black"> Eril-l <<a href="mailto:eril-l-bounces@lists.eril-l.org">eril-l-bounces@lists.eril-l.org</a>>
on behalf of Jordan Ruud <<a href="mailto:Jordan.Ruud@uafs.edu">Jordan.Ruud@uafs.edu</a>><br>
<b>Sent:</b> Monday, October 23, 2017 9:39 AM<br>
<b>To:</b> <a href="mailto:eril-l@lists.eril-l.org">eril-l@lists.eril-l.org</a><br>
<b>Subject:</b> Re: [Eril-l] Proxy Errors</span><span style="font-family:"Calibri",sans-serif;color:black">
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<p style="margin-left:.5in"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">I’ve been noticing the same thing with III’s WAM proxy recently (add EBSCO to the list). It’s inconsistent, which makes it difficult to diagnose the problem.
I don’t have a solution aside from clearing the cache, but just wanted to chime in as another data point.</span><o:p></o:p></p>
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<p style="margin-left:.5in"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">Jordan Ruud</span><o:p></o:p></p>
<p style="margin-left:.5in"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">Public Services Librarian, University of Arkansas – Fort Smith</span><o:p></o:p></p>
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<p style="margin-left:.5in"><b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:black">From:</span></b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:black"> Eril-l [<a href="mailto:eril-l-bounces@lists.eril-l.org">mailto:eril-l-bounces@lists.eril-l.org</a>]
<b>On Behalf Of </b>Mitchell, Rachel<br>
<b>Sent:</b> Monday, October 23, 2017 8:34 AM<br>
<b>To:</b> <a href="mailto:eril-l@lists.eril-l.org">eril-l@lists.eril-l.org</a><br>
<b>Subject:</b> [Eril-l] Proxy Errors</span><o:p></o:p></p>
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<p style="margin-left:.5in"><span style="font-size:10.0pt;font-family:"Tahoma",sans-serif;color:black;background:white">Hi All,
<br>
<br>
Although I have been reading the list for some time now, this is my first post. My library has been getting a number of "proxy errors" when trying to access some of our resources. This is primarily happening when users are on-campus. It happens more in IE and
Chrome but sometimes in Firefox too. It happens inconsistently making it hard to recreate when trying to get our IT department involved. This has happened with Gale, JSTOR, and ProQuest to name a few. A majority of the time, switching browsers fixes the problem
and clearing the cache in the offending browser and then trying again also seems to resolve it. It's like the browser is hanging on to cookies and after x number of loads it results in an error. I can go into a Gale product in the morning and work in it multiple
times with no issues. However going into the same resource in the afternoon results in an error message, but when I try the same resource in a different browser I have no trouble accessing it. Does anyone have any ideas about what this could be? It seems to
be a relatively new phenomenon. It started this summer. <br>
<br>
On a side note, I asked another library if they had any ideas of what the problem could be and they responded they had also been experiencing similar problems. We both use iii WAM proxy. I'm not sure if it is related at all.
<br>
<br>
Feel free to contact me off-list with insights/comments.</span><span style="font-size:10.0pt;font-family:"Tahoma",sans-serif;color:black">
</span><o:p></o:p></p>
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<p style="margin-left:.5in"><span style="font-size:10.0pt;font-family:"Tahoma",sans-serif;color:black">Many thanks,
</span><o:p></o:p></p>
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<p style="margin-left:.5in"><span style="font-size:10.0pt;font-family:"Tahoma",sans-serif;color:black">Rachel Mitchell</span><o:p></o:p></p>
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