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<p>We had this happen just last week. I sent a helpdesk ticket to our IT department, and they had to fix our EZProxy configuration and restart the service, then it worked. </p>
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<p class="MsoNormal"><b><span style="font-size:11.0pt">Rebekah McKinney, MLS </span></b><span style="font-size:11.0pt">| Cataloging Specialist</span></p>
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<div id="divRplyFwdMsg" dir="ltr"><font face="Calibri, sans-serif" color="#000000" style="font-size:11pt"><b>From:</b> Eril-l <eril-l-bounces@lists.eril-l.org> on behalf of Loder, Julie L <julie.loder@Vanderbilt.Edu><br>
<b>Sent:</b> Monday, September 25, 2017 9:59 AM<br>
<b>To:</b> Sibley, Jean J; Quagliana, Alisha L; eril-l@lists.eril-l.org<br>
<b>Subject:</b> Re: [Eril-l] EBSCO off campus?</font>
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<span style="font-size:14.0pt; color:#1F497D">If you have more than one customer id in Ebscohost admin, repeated IPs can cause a conflict. Check to see if your proxy IP is repeated in EH admin on more than one customer id.</span></p>
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<span style="font-size:14.0pt; color:#1F497D"> </span></p>
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<span style="font-size:14.0pt; color:#1F497D">As Jean mentions, you may want to be sure that you have a customer id in the URL to avoid this issue. Also, try clearing the browser history. If a user has been using a database on one of the other customer ids
with a different set of IPs, it can cause problems logging in later to a different database.</span></p>
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<span style="font-size:14.0pt; color:#1F497D"> </span></p>
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<span style="font-size:14.0pt; color:#1F497D">EH tech support is usually pretty good about resolving these issues, if you are still having issues.</span></p>
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<span style="font-size:14.0pt; color:#1F497D"> </span></p>
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<span style="font-size:14.0pt; color:#1F497D">Good luck. We have several customer ids and it has caused me some frustration in the past.</span></p>
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<span style="font-size:14.0pt; color:#1F497D"> </span></p>
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<span style="font-size:14.0pt; color:#1F497D">Julie</span></p>
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<span style="font-size:14.0pt; color:#1F497D"> </span></p>
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<b>From:</b> Eril-l [mailto:eril-l-bounces@lists.eril-l.org] <b>On Behalf Of </b>
Sibley, Jean J<br>
<b>Sent:</b> Monday, September 25, 2017 9:50 AM<br>
<b>To:</b> Quagliana, Alisha L <a.quagliana@austin.utexas.edu>; eril-l@lists.eril-l.org<br>
<b>Subject:</b> Re: [Eril-l] EBSCO off campus?</p>
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<span style="color:#1F497D">Hi Alisha, You might want to check the link for the database. If the URL has changed then that EBSCO login page appears. -- Best, Jean</span></p>
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<span style="color:#1F497D"> </span></p>
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<span style="font-size:9.0pt; color:#00B050">Jean Sibley<u></u></span></p>
<p style="margin: 0in 0in 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;">
<span style="font-size:9.0pt; color:#00B050">Serials & Electronic Resources Librarian</span></p>
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<span style="font-size:9.0pt; color:#00B050">William & Mary Libraries | The College of William and Mary</span></p>
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<span style="font-size:9.0pt; color:#00B050">P: 757.221.3103 | E: <a href="mailto:bjsibley@wm.edu" style="color: rgb(5, 99, 193); text-decoration: underline;">
bjsibley@wm.edu</a></span></p>
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<span style="color:#1F497D"> </span></p>
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<b>From:</b> Eril-l [<a href="mailto:eril-l-bounces@lists.eril-l.org" style="color: rgb(5, 99, 193); text-decoration: underline;">mailto:eril-l-bounces@lists.eril-l.org</a>]
<b>On Behalf Of </b>Quagliana, Alisha L<br>
<b>Sent:</b> Monday, September 25, 2017 10:36 AM<br>
<b>To:</b> <a href="mailto:eril-l@lists.eril-l.org" style="color: rgb(5, 99, 193); text-decoration: underline;">
eril-l@lists.eril-l.org</a><br>
<b>Subject:</b> [Eril-l] EBSCO off campus?</p>
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Hi all-</p>
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I’m curious if any of you have encountered issues with your EBSCO databases from off campus?</p>
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Specifically, we’ve had a few users report that when they try going to an EBSCO database through a proxied link they get taken directly to the EBSCO login page and completely skip our proxy login page.</p>
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Anyone run into this before?</p>
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Thanks-</p>
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Alisha</p>
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<b><span style="color:#5A6D76"> </span></b></p>
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<b><span style="color:#5A6D76">Alisha Quagliana</span></b><span style="color:#5A6D76"></span></p>
<p style="margin: 0in 0in 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;">
<span style="color:#5A6D76">Head of Resource Management & Discovery</span></p>
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<span style="color:#BF5700">The University of Texas at Austin </span><span style="color:#5A6D76">| UT Libraries
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<span style="color:#5A6D76">512.495.4660 | </span><a href="mailto:alishaq@austin.utexas.edua" style="color: rgb(5, 99, 193); text-decoration: underline;"><span style="color:#5B9BD5">alishaq@austin.utexas.edu</span></a><span style="color:#5A6D76"></span></p>
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