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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">Hi Susan,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">How funny, this was the publisher I was telling you about on the other list.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">Karen,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">We had a similar problem earlier this month, where the off campus searching and direct journal links led to an 403 Forbidden error page but on campus access
was fine. </span><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">Turns out our proxy IP address was blocked as a result of suspicious activity from one user. Our IT department monitors this on our end and removed the user at
the time we noticed the activity, but the journal publisher didn’t contact us about the block and didn’t know the IP was for the proxy so no off-campus traffic could go through. Maybe check activity logs or ask the publisher about IP blocks and see if a similar
situation happened? </span><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">Best,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">Patricia<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
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<p class="MsoNormal" style="line-height:120%;text-autospace:none"><span style="font-size:9.0pt;line-height:120%;font-family:"Calibri","sans-serif";color:black">Patricia Pang, Electronic Resources<o:p></o:p></span></p>
<p class="MsoNormal" style="line-height:120%;text-autospace:none"><span style="font-size:9.0pt;line-height:120%;font-family:"Calibri","sans-serif";color:black">William C. Mearns Centre for Learning-McPherson Library Acquisitions<o:p></o:p></span></p>
<p class="MsoNormal" style="line-height:120%;text-autospace:none"><span style="font-size:9.0pt;line-height:120%;font-family:"Calibri","sans-serif";color:black">3800 Finnerty Road PO Box 1800 STN CSC, Victoria, BC V8W 3H5 Canada<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:9.0pt;font-family:"Calibri","sans-serif";color:#1F497D">P: 250-721-8246| F: 250-721-8240 |
<a href="mailto:ppang@uvic.ca">ppang@uvic.ca</a> | </span><span style="font-size:9.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><a href="http://www.uvic.ca/library">uvic.ca/library</a><o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">From:</span></b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif""> Eril-l [mailto:eril-l-bounces@lists.eril-l.org]
<b>On Behalf Of </b>Prefontaine, Susan<br>
<b>Sent:</b> Tuesday, August 29, 2017 6:02 AM<br>
<b>To:</b> Karen Rogers-Collins; eril-l@lists.eril-l.org<br>
<b>Subject:</b> Re: [Eril-l] Error with Human Kinetics Journals for Remote users<o:p></o:p></span></p>
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<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">Karen:<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">The first time I tried accessing the Journal of Legal Aspects of Sport remotely, I too, got the error page.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">I got around it by clicking on the “go to full site.”<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">We checked our EZproxy, and it was working fine.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">Perhaps this is an issue with the publisher’s site?<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#203864"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#203864">Susan Prefontaine<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#203864">Coordinator, Continuing Electronic Resources<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#203864">e-Resources Team<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#203864">University Libraries<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#203864">University at Buffalo/SUNY<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#203864">134 Lockwood Library Building<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#203864">Buffalo, NY 14260-2210<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#203864">716-645-8581<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#203864">716-645-5955 fax<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#203864"><a href="mailto:sprefont@buffalo.edu">sprefont@buffalo.edu</a><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><b><span style="font-size:11.0pt;font-family:"Calibri","sans-serif"">From:</span></b><span style="font-size:11.0pt;font-family:"Calibri","sans-serif""> Eril-l [<a href="mailto:eril-l-bounces@lists.eril-l.org">mailto:eril-l-bounces@lists.eril-l.org</a>]
<b>On Behalf Of </b>Karen Rogers-Collins<br>
<b>Sent:</b> Tuesday, August 29, 2017 8:14 AM<br>
<b>To:</b> <a href="mailto:eril-l@lists.eril-l.org">eril-l@lists.eril-l.org</a><br>
<b>Subject:</b> [Eril-l] Error with Human Kinetics Journals for Remote users<o:p></o:p></span></p>
<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal"><span style="font-size:18.0pt;font-family:"Arial","sans-serif"">Eastern Michigan University is having ongoing problems with remote/off campus access to our subscribed to Human Kinetics journals. Our links take us to an error page, not directly
to the journal page. We use ezproxy for authentication and our configuration stanzas are the most recent from OCLC.<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:18.0pt;font-family:"Arial","sans-serif"">Have any other libraries been experiencing this? If so, any resolution? <br clear="all">
<o:p></o:p></span></p>
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<p class="MsoNormal"><b><i><span style="font-size:13.5pt">Karen Rogers-Collins<br>
</span></i></b><i><span style="font-size:13.5pt">Assistant Professor<br>
Electronic Resources and Serials Librarian<br>
Eastern Michigan University<br>
Halle Library - Ypsilanti, MI<br>
<a href="callto:734-487-2586" target="_blank">734-487-2586</a></span></i><o:p></o:p></p>
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