<html xmlns:v="urn:schemas-microsoft-com:vml" xmlns:o="urn:schemas-microsoft-com:office:office" xmlns:w="urn:schemas-microsoft-com:office:word" xmlns:m="http://schemas.microsoft.com/office/2004/12/omml" xmlns="http://www.w3.org/TR/REC-html40">
<head>
<meta http-equiv="Content-Type" content="text/html; charset=us-ascii">
<meta name="Generator" content="Microsoft Word 15 (filtered medium)">
<!--[if !mso]><style>v\:* {behavior:url(#default#VML);}
o\:* {behavior:url(#default#VML);}
w\:* {behavior:url(#default#VML);}
.shape {behavior:url(#default#VML);}
</style><![endif]--><style><!--
/* Font Definitions */
@font-face
{font-family:"Cambria Math";
panose-1:2 4 5 3 5 4 6 3 2 4;}
@font-face
{font-family:Calibri;
panose-1:2 15 5 2 2 2 4 3 2 4;}
@font-face
{font-family:"Palatino Linotype";
panose-1:2 4 5 2 5 5 5 3 3 4;}
/* Style Definitions */
p.MsoNormal, li.MsoNormal, div.MsoNormal
{margin:0in;
margin-bottom:.0001pt;
font-size:11.0pt;
font-family:"Calibri",sans-serif;}
a:link, span.MsoHyperlink
{mso-style-priority:99;
color:#0563C1;
text-decoration:underline;}
a:visited, span.MsoHyperlinkFollowed
{mso-style-priority:99;
color:#954F72;
text-decoration:underline;}
p.msonormal0, li.msonormal0, div.msonormal0
{mso-style-name:msonormal;
mso-margin-top-alt:auto;
margin-right:0in;
mso-margin-bottom-alt:auto;
margin-left:0in;
font-size:12.0pt;
font-family:"Times New Roman",serif;}
span.EmailStyle18
{mso-style-type:personal;
font-family:"Calibri",sans-serif;
color:windowtext;}
span.EmailStyle19
{mso-style-type:personal;
font-family:"Calibri",sans-serif;
color:#1F497D;}
span.EmailStyle20
{mso-style-type:personal;
font-family:"Calibri",sans-serif;
color:#1F497D;}
span.EmailStyle21
{mso-style-type:personal-compose;
font-family:"Calibri",sans-serif;
color:windowtext;}
.MsoChpDefault
{mso-style-type:export-only;
font-size:10.0pt;}
@page WordSection1
{size:8.5in 11.0in;
margin:1.0in 1.0in 1.0in 1.0in;}
div.WordSection1
{page:WordSection1;}
--></style>
</head>
<body lang="EN-US" link="#0563C1" vlink="#954F72">
<div class="WordSection1">
<p class="MsoNormal"><span style="color:#1F497D">As much as I love Chrome, one of the reasons it runs so fast is that is caches a lot more than other browsers. Unfortunately, one of the side effects of this is that it will also cache 4xx error pages. The result
is that if there is an error on one occasion, and Chrome caches it – it will continue to display the cached page, even after the error has been corrected. Hence the need to purge the cache on a regular basis.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">As to why you may be experiencing this more frequently than usual, I have no insight – but those are my two cents.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">-Bryan<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Palatino Linotype",serif;color:gray">Bryan G. Deziel, MLIS<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Palatino Linotype",serif;color:gray">Discovery and Digital Resources Librarian<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Palatino Linotype",serif;color:gray">Argonne Research Library,<o:p></o:p></span></p>
<p class="MsoNormal"><b><i><span style="font-size:10.0pt;font-family:"Palatino Linotype",serif;color:gray">Argonne National Laboratory<o:p></o:p></span></i></b></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Palatino Linotype",serif;color:gray"><a href="mailto:bdeziel@anl.gov"><span style="color:gray">bdeziel@anl.gov</span></a><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Palatino Linotype",serif;color:gray">(630) 252-3876<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Palatino Linotype",serif;color:gray"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;color:#00B050"><img border="0" width="392" height="19" style="width:4.0833in;height:.1979in" id="Picture_x0020_3" src="cid:image001.gif@01D31027.CC0169D0" alt="Description: Description: Please consider the environment before printing"></span><span style="color:#1F497D"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<div>
<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in">
<p class="MsoNormal"><b>From:</b> Eril-l [mailto:eril-l-bounces@lists.eril-l.org]
<b>On Behalf Of </b>Pamela L Contakos<br>
<b>Sent:</b> Tuesday, August 08, 2017 8:16 AM<br>
<b>To:</b> eril-l@lists.eril-l.org<br>
<b>Subject:</b> Re: [Eril-l] '400 Bad Request' / 'Please clear cookies and try again'<o:p></o:p></p>
</div>
</div>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span style="color:#1F497D">We are also running into this quite frequently as well, particularly with Chrome and our Gale databases. I would love to hear if anyone has any suggestions on how to cut down on this.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<div>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="color:#1F497D">Pamela Contakos<br>
Digital Services Librarian<br>
Freel Library, Massachusetts College of Liberal Arts (MCLA)<br>
phone: <a href="tel:(413)%20662-5542" target="_blank"><span style="color:blue">413.662.5542</span></a>
<br>
Twitter: <a href="https://twitter.com/elalibrarian" target="_blank"><span style="color:blue">@elalibrarian</span></a><o:p></o:p></span></p>
</div>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<div>
<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in">
<p class="MsoNormal"><b>From:</b> Eril-l [<a href="mailto:eril-l-bounces@lists.eril-l.org">mailto:eril-l-bounces@lists.eril-l.org</a>]
<b>On Behalf Of </b>McNally, Ryan<br>
<b>Sent:</b> Thursday, August 03, 2017 4:03 PM<br>
<b>To:</b> <a href="mailto:eril-l@lists.eril-l.org">eril-l@lists.eril-l.org</a><br>
<b>Subject:</b> [Eril-l] '400 Bad Request' / 'Please clear cookies and try again'<o:p></o:p></p>
</div>
</div>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Hello,<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Over the past two months, we are having a noticeable increase of problem reports regarding ‘400 Bad Request’ errors and other glitches that are solved by telling the user to clear their cookies and try again.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">These are easily fixed but the frequency is alarming and I worry how many research attempts are abandoned rather than reported. It seems to happen mostly with Chrome, but that may be just because it’s our users’ favorite browser.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Is anyone doing anything at the administration level to curb these? We could encourage people to use incognito windows but I’d rather find a simpler solution.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Thanks,<o:p></o:p></p>
<p class="MsoNormal">Ryan<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span style="color:#1F3864">Ryan McNally<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F3864">E-Resource Technology Coordinator<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F3864">Snell Library<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F3864">Northeastern University <o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F3864">360 Huntington Avenue, SL 260<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F3864">Boston MA 02115<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F3864">617.373.8216<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F3864"><a href="mailto:r.mcnally@northeastern.edu">r.mcnally@northeastern.edu</a><o:p></o:p></span></p>
<p class="MsoNormal"><o:p> </o:p></p>
</div>
</body>
</html>