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<p class="MsoNormal"><span style="font-family:"Arial",sans-serif;color:#44546A">Hi all,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif;color:#44546A"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif;color:#44546A">I have a question on ticketing software: Is anyone using an OpenSource ticketing software that they like? I am hoping to find one that is fairly robust, but can be set up in Technical
Services use without too much development. <o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif;color:#44546A"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif;color:#44546A">Thanks,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif;color:#244061">Jacquie<o:p></o:p></span></p>
<p class="MsoNormal"><b><span style="font-family:"Garamond 3 LT Std";color:#244061"><o:p> </o:p></span></b></p>
<p class="MsoNormal"><b><span style="font-family:"Calibri Light",sans-serif;color:#244061">Jacquie Samples<o:p></o:p></span></b></p>
<p class="MsoNormal"><span style="font-family:"Calibri Light",sans-serif;color:#244061">Head, Metadata & Discovery Strategy Department<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Calibri Light",sans-serif;color:#244061">Duke University Libraries<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Calibri Light",sans-serif;color:#244061">Box 90188 Smith Warehouse<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Calibri Light",sans-serif;color:#244061">Durham, NC 27708<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Calibri Light",sans-serif;color:#244061"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Calibri Light",sans-serif;color:#244061">Phone: (919) 660-5965<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Calibri Light",sans-serif;color:#244061">Fax: (919) 660-9009<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#44546A"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#44546A"><img width="105" height="40" style="width:1.0937in;height:.4166in" id="Picture_x0020_1" src="cid:image001.gif@01D2CE6C.D426D430" alt="logo-dul_105x40"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#44546A"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Calibri Light",sans-serif;color:#44546A"><a href="https://urldefense.proofpoint.com/v2/url?u=http-3A__orcid.org_0000-2D0003-2D4384-2D5938&d=DwMGaQ&c=imBPVzF25OnBgGmVOlcsiEgHoG1i6YHLR0Sj_gZ4adc&r=pubTBXJ-UyP9DE36rzF5k4HSNqGXRAVTT_nGsg0WTGU&m=4ACEIFJR4WnILj20NWaAgNfK7NuVZ2TDRflDmfDPLD8&s=0xPpNw8mNpRYnu6FgUKLdbZniDounKf2UFTxtUqO340&e="><span style="color:#44546A">http://orcid.org/0000-0003-4384-5938</span></a><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Calibri Light",sans-serif;color:#44546A"><a href="https://urldefense.proofpoint.com/v2/url?u=https-3A__duke.academia.edu_JacquieSamples&d=DwMGaQ&c=imBPVzF25OnBgGmVOlcsiEgHoG1i6YHLR0Sj_gZ4adc&r=pubTBXJ-UyP9DE36rzF5k4HSNqGXRAVTT_nGsg0WTGU&m=4ACEIFJR4WnILj20NWaAgNfK7NuVZ2TDRflDmfDPLD8&s=EYfIUzrAa7cFk4x3tlzHt9Gk3Ou7K-Pwol0SSRJVpks&e="><span style="color:#44546A">https://duke.academia.edu/JacquieSamples</span></a><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif;color:#44546A"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"><o:p> </o:p></span></p>
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