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<p class="MsoNormal"><span style="color:#1F497D">I was able to get usage statistics from JoVE by contacting Amy Nerboe (<a href="mailto:amy.nerboe@jove.com">amy.nerboe@jove.com</a>).<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">She is my contact for invoices.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">Best,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b>From:</b> Eril-l [mailto:eril-l-bounces@lists.eril-l.org]
<b>On Behalf Of </b>Suzanne Fayle<br>
<b>Sent:</b> Tuesday, May 2, 2017 11:27 AM<br>
<b>To:</b> eril-l@lists.eril-l.org<br>
<b>Subject:</b> Re: [Eril-l] JoVE subscription?<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Century Gothic",sans-serif;color:#1F497D">Funny this should come up. I have two contacts in my records for JoVe. I emailed them a couple times in the last few months to ask about how I can get
usage statistics. Never heard from either of them. I don’t recall having problems with JoVE reps in the past.
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Century Gothic",sans-serif;color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Century Gothic",sans-serif;color:#1F497D">Suzanne<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Century Gothic",sans-serif;color:#1F497D"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Tahoma",sans-serif">From:</span></b><span style="font-size:10.0pt;font-family:"Tahoma",sans-serif"> Jacqueline Cato [</span><a href="mailto:jacqueline.cato@utoronto.ca"><span style="font-size:10.0pt;font-family:"Tahoma",sans-serif">mailto:jacqueline.cato@utoronto.ca</span></a><span style="font-size:10.0pt;font-family:"Tahoma",sans-serif">]
<br>
<b>Sent:</b> Tuesday, May 02, 2017 7:57 AM<br>
<b>To:</b> </span><a href="mailto:eril-l@lists.eril-l.org"><span style="font-size:10.0pt;font-family:"Tahoma",sans-serif">eril-l@lists.eril-l.org</span></a><span style="font-size:10.0pt;font-family:"Tahoma",sans-serif"><br>
<b>Subject:</b> Re: [Eril-l] JoVE subscription?<o:p></o:p></span></p>
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<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span style="color:#1F497D">Hi,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">I have nothing nice to say about Jove’s customer service. We (the OCUL consortium) have had a subscription with Jove since 2011ish. We got in when Jove were just starting out, with the early adopters promised
lifetime locked in pricing. We had zero problems until Jove got a new Canadian rep who was extremely pushy, the OCUL office received multiple complaints about the rep’s ‘antagonistic’ and ‘aggressive’ sales tactics. I spoke with the rep directly and he promised
to scale back his sales techniques, and promised to adhere to accepted procedures when contacting institutions directly. This did not happen, if anything, he became more aggressive. Jove then informed the OCUL office that they would be reneging on their
promise of locked in pricing, with some schools seeing up to a 200% increase for 2018. This contract breaking coupled with the complaints about the sales rep has led to the dissolution of the OCUL / Jove relationship, which I suspect is what the vendor wanted,
so OCUL would no longer be a pricing barrier between Jove and the schools. <o:p>
</o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">Prior to this year, we have had no problems with Jove other than their high sales rep turnover rate.
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="color:#1F497D">Thanks!<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">Jackie<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#385623">Jacqueline Cato<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#385623">Information Resources Coordinator<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#385623">Ontario Council of University Libraries<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b>From:</b> Eril-l [<a href="mailto:eril-l-bounces@lists.eril-l.org">mailto:eril-l-bounces@lists.eril-l.org</a>]
<b>On Behalf Of </b>Matthew Goddard<br>
<b>Sent:</b> Monday, May 01, 2017 4:50 PM<br>
<b>To:</b> Sheldon, Karen <<a href="mailto:karen.sheldon@delval.edu">karen.sheldon@delval.edu</a>>;
<a href="mailto:eril-l@lists.eril-l.org">eril-l@lists.eril-l.org</a><br>
<b>Subject:</b> Re: [Eril-l] JoVE subscription?<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span style="color:#1F497D">Hi Karen,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">We have also been looking at JoVE, with the same concerns about pricing. From my experience with their sales dept. they seem to be well staffed, so I’m not surprised to hear that their customer service is good.
And the high cost of the actual JoVE journal and its subsets is the result of the same dynamic that’s in play for any exorbitantly priced journal – the publisher’s monopoly on its own articles and the inelastic demand of many institutions.
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">My main concern relates to their Science Education database, which is not intrinsically unique content. Indeed, my understanding is that it simply presents pretty standard experimental methods in video form.
That’s a great idea for a product and one that many schools can use, but there’s no reason I can think of why JoVe should be the only option on the market in this category. I’ve been waiting for some innovative science publisher to create a competitive product
to break the “monopoly” and undercut JoVE’s pricing, but if there is one I’m not aware of it.
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">Regardless, the pricing I’ve seen for the Science Education database puts it out of the question for us, sadly. The annual cost per video seems to me just stratospheric.
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">Matthew<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal" align="center" style="text-align:center;line-height:105%"><span style="color:#1F497D"><img border="0" width="102" height="38" id="Picture_x0020_1" src="cid:image001.jpg@01D2C33B.034954F0" alt="cid:image001.jpg@01D2C33B.034954F0"></span><span style="color:#1F497D"><o:p></o:p></span></p>
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<p class="MsoNormal" style="line-height:90%"><b><span style="color:#003366">Matthew Goddard, M.L.I.S., M.A.<o:p></o:p></span></b></p>
<p class="MsoNormal" style="line-height:90%"><span style="font-size:9.0pt;line-height:90%;color:#A37400">Digital Services Librarian<o:p></o:p></span></p>
<p class="MsoNormal" style="line-height:90%"><span style="font-size:9.0pt;line-height:90%;color:#A37400">Annie Gabriel Library<o:p></o:p></span></p>
<p class="MsoNormal" style="line-height:90%"><span style="font-size:9.0pt;line-height:90%;color:#003366">Office: 951.343.4365<o:p></o:p></span></p>
<p class="MsoNormal" style="line-height:90%"><span style="font-size:9.0pt;line-height:90%;color:#003366">Fax: 951.343.4523<o:p></o:p></span></p>
<p class="MsoNormal" style="line-height:90%"><a href="mailto:mgoddard@calbaptist.edu"><span style="font-size:9.0pt;line-height:90%;color:blue">mgoddard@calbaptist.edu</span></a><span style="font-size:9.0pt;line-height:90%;color:#003366"><o:p></o:p></span></p>
<p class="MsoNormal" style="line-height:90%"><a href="http://www.calbaptist.edu/library"><span style="font-size:9.0pt;line-height:90%;color:blue">www.calbaptist.edu/library</span></a><b><span style="font-family:"Arial",sans-serif;font-variant:small-caps;color:#26395B"><o:p></o:p></span></b></p>
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<p class="MsoNormal" style="line-height:90%"><span style="font-size:9.0pt;line-height:90%;color:#003366">California Baptist University, 8432 Magnolia Ave, Riverside, CA 92504<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b>From:</b> Eril-l [<a href="mailto:eril-l-bounces@lists.eril-l.org">mailto:eril-l-bounces@lists.eril-l.org</a>]
<b>On Behalf Of </b>Sheldon, Karen<br>
<b>Sent:</b> Monday, May 01, 2017 11:26 AM<br>
<b>To:</b> <a href="mailto:eril-l@lists.eril-l.org">eril-l@lists.eril-l.org</a><br>
<b>Subject:</b> [Eril-l] JoVE subscription?<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Has anyone tried out JoVE Journal or JoVE Science Education yet? What are your feelings on the customer service and content? I’m just not sure that I’ll get enough “bang for my buck” with their pricing structure.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><b><span style="font-size:12.0pt;color:black">Karen Sheldon<o:p></o:p></span></b></p>
<p class="MsoNormal"><span style="font-size:12.0pt;color:black">Electronic and Instructional Services Librarian<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;color:black">Delaware Valley University<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;color:black">700 East Butler Ave., Doylestown PA 18901<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;color:black">215.489.4968 | </span>
<a href="mailto:karen.sheldon@delval.edu"><span style="font-size:12.0pt;color:blue">karen.sheldon@delval.edu</span></a><span style="font-size:12.0pt;color:black">
<o:p></o:p></span></p>
<p class="MsoNormal"><o:p> </o:p></p>
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