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<p class="MsoNormal"><span style="color:#1F497D">Dear All,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">I have an update on this issue. The problem is now fixed and recorded usage is now being displayed again. Unfortunately we have permanently lost data between the following times: 13:45 25/4/17 --> 15:45 26/4/17
(British Summer Time).<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">Once again, please accept our apologies for the inconvenience that this will cause. We understand the importance of this data and we will be investigating further.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">Best regards<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">Tristan</span><span style="font-size:10.0pt;font-family:"Helv",sans-serif;color:black;mso-fareast-language:EN-GB"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D;mso-fareast-language:EN-GB"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b><span lang="EN-US" style="mso-fareast-language:EN-GB">From:</span></b><span lang="EN-US" style="mso-fareast-language:EN-GB"> Tristan C Collier
<br>
<b>Sent:</b> 26 April 2017 15:51<br>
<b>To:</b> eril-l@lists.eril-l.org<br>
<b>Subject:</b> Usage stats data on Cambridge Core<o:p></o:p></span></p>
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<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Courier New";mso-fareast-language:EN-GB">Dear All,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Courier New";mso-fareast-language:EN-GB"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Courier New";mso-fareast-language:EN-GB">Today we are experiencing a problem with usage statistics display on Cambridge Core. This means that we are unable to display data for the past 24 hours.
We have identified a fix for the problem and this will be deployed imminently. Unfortunately we anticipate that data from this 24 hour period may have been permanently lost. We will update you on this point as soon as possible.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Courier New";mso-fareast-language:EN-GB"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Courier New";mso-fareast-language:EN-GB">Please accept our apologies for the inconvenience that this will cause. We will of course be investigating additional changes to prevent this problem from
reoccurring.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Courier New";mso-fareast-language:EN-GB"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Courier New";mso-fareast-language:EN-GB">Best regards<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Courier New";mso-fareast-language:EN-GB">Tristan<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Courier New";mso-fareast-language:EN-GB"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Courier New";mso-fareast-language:EN-GB">__________________________________________<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Courier New";mso-fareast-language:EN-GB"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Courier New";mso-fareast-language:EN-GB">Tristan Collier<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Courier New";mso-fareast-language:EN-GB">Senior Library Marketing Manager,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Courier New";mso-fareast-language:EN-GB">Institutional Marketing<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Courier New";mso-fareast-language:EN-GB"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Courier New";mso-fareast-language:EN-GB">Cambridge University Press<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Courier New";mso-fareast-language:EN-GB">University Printing House<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Courier New";mso-fareast-language:EN-GB">Shaftesbury Road<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Courier New";mso-fareast-language:EN-GB">Cambridge, CB2 8BS<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Courier New";mso-fareast-language:EN-GB">England, UK<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Helv",sans-serif;color:black;mso-fareast-language:EN-GB"><o:p> </o:p></span></p>
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<p><span style="font-family: arial, helvetica, sans-serif; font-size: x-small;">C</span><span style="font-family: arial, helvetica, sans-serif; font-size: x-small;">ambridge University Press is the publishing business of the University of Cambridge with VAT
registered number GB 823 8476 09. Our principal office is at University Printing House, Shaftesbury Road, Cambridge, CB2 8BS, United Kingdom.</span></p>
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