<div dir="ltr"><div class="gmail_default" style="font-size:small">We've also been having problems with Wiley journals. We don't have trouble getting access to each of our journals, but with them providing access for all the years to which we're entitled. I prepared a spreadsheet showing each Wiley journal, which years we should have, and which years to which we're getting access. That was two weeks ago, and they're still giving me the run-around. </div><div class="gmail_default" style="font-size:small"><br></div><div class="gmail_default" style="font-size:small">Many of the titles seem to be former Blackwell titles. In some cases, they've completely cut off our pre-2013 access; with others, we have the early years (e.g. 1996-2010), then there's a gap around 2011-2012, then our access picks up again in 2013. It's inconsistent. </div><div class="gmail_default" style="font-size:small"><br></div><div class="gmail_default" style="font-size:small">I'd be interested to know if other libraries are having trouble getting access to their entitled years, or if anyone has suggestions for what may have happened at Wiley around 2012 (platform change?) that would have caused them to drop our access to certain years for particular journals. </div><div class="gmail_default" style="font-size:small"><br></div><div class="gmail_default" style="font-size:small">Beth</div><div class="gmail_extra"><br clear="all"><div><div class="gmail-m_2577212878288582295gmail_signature"><div dir="ltr"><div><div dir="ltr"><div><div dir="ltr"><div>Beth Jacoby</div>
<div>Content Development Librarian</div>
<div>Schmidt Library</div>
<div>York College of Pennsylvania</div>
<div>441 Country Club Rd.</div>
<div>York, PA 17403-3651</div><div><div class="gmail_default" style="font-size:small">717-815-1950</div><br></div>
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<br><div class="gmail_quote">On Thu, Feb 23, 2017 at 4:42 PM, Rizzo, Sara <span dir="ltr"><<a href="mailto:srizzo@caldwell.edu" target="_blank">srizzo@caldwell.edu</a>></span> wrote:<br><blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;padding-left:1ex;border-left-color:rgb(204,204,204);border-left-width:1px;border-left-style:solid"><div dir="ltr"><div><div><div>Hello,<br><br></div>We've been having a lot of problems with access to our subscriptions from Wiley Journals lately and their customer service department has been giving us the run around for two weeks now- every person I speak to provides a different answer. Even if you get the same person they'll tell you something one day then completely change their answer the next day. Is anyone else having problems with them too or have an actual contact point? <br><br>This isn't the first time we've had problems with Wiley, but usually after a week of lots of back and forth our problems are resolved.<br><br></div>Thank you,<br><br></div>Sara<span class="gmail-m_2577212878288582295HOEnZb"><font color="#888888"><br><div><div><br><div><div>-- <br><div class="gmail-m_2577212878288582295m_-3599440280075055294gmail_signature"><div dir="ltr"><div style="font-family:arial;font-size:small"><div>Sara Margaret Rizzo</div><div><i>Electronic Resources/Serials Management Librarian</i></div><div><i>Jennings Library</i></div><div><b>Caldwell University</b></div><div>120 Bloomfield Avenue</div><div>Caldwell, New Jersey 07006</div><div><a style="color:rgb(17,85,204)" href="tel:973.618.3501" target="_blank" value="+19736183501">973.618.3501</a> Fax <a style="color:rgb(17,85,204)" href="tel:973.618.3360" target="_blank" value="+19736183360">973.618.3360</a></div><div><a style="color:rgb(17,85,204)" href="http://www.caldwell.edu/" target="_blank">www.caldwell.edu</a></div></div></div></div>
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