<div dir="ltr">Please check whether your Proxy stanza is updated as this page stated: <span class="gmail-clickylink"><a target="_blank" href="https://www.oclc.org/support/services/ezproxy/documentation/db/elsevier.en.html">https://www.oclc.org/support/services/ezproxy/documentation/db/elsevier.en.html</a></span>.</div><div class="gmail_extra"><br><div class="gmail_quote">On Fri, Feb 10, 2017 at 10:10 AM, Beth M. Johns <span dir="ltr"><<a href="mailto:bmjohns@svsu.edu" target="_blank">bmjohns@svsu.edu</a>></span> wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">
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<p>We use WAM too. <br>
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<p>As an FYI, Elsevier did respond that there was a problem with the 504 error, but they thought they fixed it. Not at our end though.</p>
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<p>Thanks for the responses! We can get to it on campus by removing the proxy URL so at least users can call and ask us to send the article they need.
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<p>Beth M. Johns, MLIS</p>
<p>E-Resources Librarian</p>
<p>Saginaw Valley State University</p>
<p>Melvin J. Zahnow Library<br>
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<div id="m_-6919874336780376907divRplyFwdMsg" dir="ltr"><font style="font-size:11pt" face="Calibri, sans-serif" color="#000000"><b>From:</b> DeRosa, Kimberly <<a href="mailto:KIMBERLY.DEROSA@UCDENVER.EDU" target="_blank">KIMBERLY.DEROSA@UCDENVER.EDU</a>><br>
<b>Sent:</b> Friday, February 10, 2017 9:54 AM<br>
<b>To:</b> Beth M. Johns; ERIL-L<br>
<b>Subject:</b> RE: Science Direct -- 504 gateway timeout</font>
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<span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1f497d">Hi Beth,</span></p>
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<span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1f497d"> </span></p>
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<span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1f497d">We are receiving a 504 Gateway Timeout error as well, with the error saying:</span></p>
<p style="margin:0in 0in 0.0001pt;font-size:12pt;font-family:"Times New Roman",serif">
<span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1f497d"></span><span style="font-size:13.5pt;color:black">The proxied resource, <a href="http://www.sciencedirect.com" target="_blank">www.sciencedirect.com</a> is not responding.</span></p>
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<span style="font-size:13.5pt;color:black"> </span></p>
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<span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1f4e79">What type of proxy does your library use?</span></p>
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<span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1f4e79">We currently use WAM.</span><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:black"></span></p>
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<span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1f497d"> </span></p>
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<span style="font-size:10.0pt;font-family:"Segoe UI",sans-serif;color:#1f497d">Kimberly DeRosa, MLIS</span></p>
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<span style="font-size:10.0pt;font-family:"Segoe UI",sans-serif;color:#1f497d">Serials Manager</span></p>
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<span style="font-size:10.0pt;font-family:"Segoe UI",sans-serif;color:#1f497d">Auraria Library</span></p>
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<span style="font-size:10.0pt;font-family:"Segoe UI",sans-serif;color:#1f497d">1100 Lawrence Street, Denver, CO 80204</span></p>
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<u><span style="font-size:10.0pt;font-family:"Segoe UI",sans-serif;color:#0070c0"><a href="mailto:kimberly.derosa@ucdenver.edu" style="color:rgb(5,99,193);text-decoration:underline" target="_blank"><span style="color:#0563c1">kimberly.derosa@ucdenver.edu</span></a></span></u></p>
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<i><span style="font-size:10.0pt;font-family:"Segoe UI",sans-serif;color:#1f497d">Serving the University of Colorado Denver, Metropolitan State University of Denver, and Community College of Denver on one campus.</span></i><u><span style="font-size:10.0pt;font-family:"Segoe UI",sans-serif;color:#1f497d"></span></u></p>
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<span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1f497d"> </span></p>
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<span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1f497d"> </span></p>
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<span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1f497d"> </span></p>
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<b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">From:</span></b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"> Eril-l [mailto:<a href="mailto:eril-l-bounces@lists.eril-l.org" target="_blank">eril-l-bounces@lists.<wbr>eril-l.org</a>]
<b>On Behalf Of </b>Beth M. Johns<br>
<b>Sent:</b> Friday, February 10, 2017 7:21 AM<br>
<b>To:</b> ERIL-L <<a href="mailto:eril-l@lists.eril-l.org" target="_blank">eril-l@lists.eril-l.org</a>><br>
<b>Subject:</b> [Eril-l] Science Direct -- 504 gateway timeout</span></p>
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<p><span style="font-family:"Calibri",sans-serif;color:black">I've reported this to Elsevier on Wednesday and they are working on it, but out of curiosity, is anyone else experiencing a 504 gateway timeout with Science Direct? This has been ongoing for 2
days now. I'm trying to track down the source of the problem, especially if it's at our end. We've had intermittent issues lately with proxied resources. Thanks in advance.
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<p><span style="font-family:"Calibri",sans-serif;color:black"> </span></p>
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<p style="background:white"><span style="font-family:"Calibri",sans-serif;color:black">Beth M. Johns, MLIS</span></p>
<p style="background:white"><span style="font-family:"Calibri",sans-serif;color:black">E-Resources Librarian</span></p>
<p style="background:white"><span style="font-family:"Calibri",sans-serif;color:black">Saginaw Valley State University</span></p>
<p style="background:white"><span style="font-family:"Calibri",sans-serif;color:black">Melvin J. Zahnow Library</span></p>
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<br></blockquote></div><br><br clear="all"><br>-- <br><div class="gmail_signature" data-smartmail="gmail_signature"><div dir="ltr"><b>Shanyun Zhang</b><br>Head of Electronic Resources & Services<br>The Catholic University of America Libraries<br>Phone: (202) 319-5839<br><a href="mailto:zhangs@cua.edu" target="_blank">zhangs@cua.edu</a><br></div></div>
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