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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Arial","sans-serif"">If you have EZproxy I recommend adding a couple of lines to the published Elsevier ScienceDirect stanza:<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Arial","sans-serif""><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Arial","sans-serif"">Find //www.sciencedirect.com/<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Arial","sans-serif"">Replace //^pwww.sciencedirect.com^/<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Arial","sans-serif""><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Arial","sans-serif"">Kind regards,<o:p></o:p></span></p>
<p class="MsoNormal" style="text-autospace:none"><span style="font-size:11.0pt;font-family:"Arial","sans-serif";color:#BE0F34"><o:p> </o:p></span></p>
<p class="MsoNormal" style="text-autospace:none"><b><span style="font-size:11.0pt;font-family:"Arial","sans-serif";color:#00325B">Dom Benson<o:p></o:p></span></b></p>
<p class="MsoNormal" style="text-autospace:none"><span style="font-size:11.0pt;font-family:"Arial","sans-serif";color:#00325B">E-resources Librarian, Library, Information Services<o:p></o:p></span></p>
<p class="MsoNormal" style="text-autospace:none"><span style="font-size:11.0pt;font-family:"Arial","sans-serif";color:#00325B">Brunel University London
</span><b><span style="font-size:11.0pt;font-family:"Arial","sans-serif";color:#BE0F34">|</span></b><b><span style="font-size:11.0pt;font-family:"Arial","sans-serif";color:#00325B">
</span></b><b><span style="font-size:11.0pt;font-family:"Arial","sans-serif";color:#BE0F34">T</span></b><span style="font-size:11.0pt;font-family:"Arial","sans-serif";color:#1F497D">
</span><span style="font-size:11.0pt;font-family:"Arial","sans-serif";color:#00325B">+44(0)1895 266143<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Arial","sans-serif""><o:p> </o:p></span></p>
<p class="MsoNormal"><b><span lang="EN-US" style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">From:</span></b><span lang="EN-US" style="font-size:10.0pt;font-family:"Tahoma","sans-serif""> Eril-l [mailto:eril-l-bounces@lists.eril-l.org]
<b>On Behalf Of </b>Shanyun Zhang<br>
<b>Sent:</b> 10 February 2017 15:30<br>
<b>To:</b> Beth M. Johns<br>
<b>Cc:</b> ERIL-L<br>
<b>Subject:</b> Re: [Eril-l] Science Direct -- 504 gateway timeout<o:p></o:p></span></p>
<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">Please check whether your Proxy stanza is updated as this page stated:
<span class="gmail-clickylink"><a href="https://www.oclc.org/support/services/ezproxy/documentation/db/elsevier.en.html" target="_blank">https://www.oclc.org/support/services/ezproxy/documentation/db/elsevier.en.html</a></span>.<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">On Fri, Feb 10, 2017 at 10:10 AM, Beth M. Johns <<a href="mailto:bmjohns@svsu.edu" target="_blank">bmjohns@svsu.edu</a>> wrote:<o:p></o:p></p>
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<p><span style="font-family:"Calibri","sans-serif";color:black">We use WAM too. <o:p>
</o:p></span></p>
<p><span style="font-family:"Calibri","sans-serif";color:black"><o:p> </o:p></span></p>
<p><span style="font-family:"Calibri","sans-serif";color:black">As an FYI, Elsevier did respond that there was a problem with the 504 error, but they thought they fixed it. Not at our end though.<o:p></o:p></span></p>
<p><span style="font-family:"Calibri","sans-serif";color:black"><o:p> </o:p></span></p>
<p><span style="font-family:"Calibri","sans-serif";color:black">Thanks for the responses! We can get to it on campus by removing the proxy URL so at least users can call and ask us to send the article they need.
<o:p></o:p></span></p>
<p><span style="font-family:"Calibri","sans-serif";color:black"><o:p> </o:p></span></p>
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<p style="background:white"><span style="font-family:"Calibri","sans-serif";color:black">Beth M. Johns, MLIS<o:p></o:p></span></p>
<p style="background:white"><span style="font-family:"Calibri","sans-serif";color:black">E-Resources Librarian<o:p></o:p></span></p>
<p style="background:white"><span style="font-family:"Calibri","sans-serif";color:black">Saginaw Valley State University<o:p></o:p></span></p>
<p style="background:white"><span style="font-family:"Calibri","sans-serif";color:black">Melvin J. Zahnow Library<o:p></o:p></span></p>
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<p class="MsoNormal"><b><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:black">From:</span></b><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:black"> DeRosa, Kimberly <<a href="mailto:KIMBERLY.DEROSA@UCDENVER.EDU" target="_blank">KIMBERLY.DEROSA@UCDENVER.EDU</a>><br>
<b>Sent:</b> Friday, February 10, 2017 9:54 AM<br>
<b>To:</b> Beth M. Johns; ERIL-L<br>
<b>Subject:</b> RE: Science Direct -- 504 gateway timeout</span><span style="font-family:"Calibri","sans-serif";color:black">
<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-family:"Calibri","sans-serif";color:black"> <o:p></o:p></span></p>
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<p style="margin:0cm;margin-bottom:.0001pt"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">Hi Beth,</span><span style="color:black"><o:p></o:p></span></p>
<p style="margin:0cm;margin-bottom:.0001pt"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"> </span><span style="color:black"><o:p></o:p></span></p>
<p style="margin:0cm;margin-bottom:.0001pt"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">We are receiving a 504 Gateway Timeout error as well, with the error saying:</span><span style="color:black"><o:p></o:p></span></p>
<p style="margin:0cm;margin-bottom:.0001pt"><span style="font-size:13.5pt;color:black">The proxied resource,
<a href="http://www.sciencedirect.com" target="_blank">www.sciencedirect.com</a> is not responding.</span><span style="color:black"><o:p></o:p></span></p>
<p style="margin:0cm;margin-bottom:.0001pt"><span style="font-size:13.5pt;color:black"> </span><span style="color:black"><o:p></o:p></span></p>
<p style="margin:0cm;margin-bottom:.0001pt"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F4E79">What type of proxy does your library use?</span><span style="color:black"><o:p></o:p></span></p>
<p style="margin:0cm;margin-bottom:.0001pt"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F4E79">We currently use WAM.</span><span style="color:black"><o:p></o:p></span></p>
<p style="margin:0cm;margin-bottom:.0001pt"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"> </span><span style="color:black"><o:p></o:p></span></p>
<p style="margin:0cm;margin-bottom:.0001pt"><span style="font-size:10.0pt;font-family:"Segoe UI","sans-serif";color:#1F497D">Kimberly DeRosa, MLIS</span><span style="color:black"><o:p></o:p></span></p>
<p style="margin:0cm;margin-bottom:.0001pt"><span style="font-size:10.0pt;font-family:"Segoe UI","sans-serif";color:#1F497D">Serials Manager</span><span style="color:black"><o:p></o:p></span></p>
<p style="margin:0cm;margin-bottom:.0001pt"><span style="font-size:10.0pt;font-family:"Segoe UI","sans-serif";color:#1F497D">Auraria Library</span><span style="color:black"><o:p></o:p></span></p>
<p style="margin:0cm;margin-bottom:.0001pt"><span style="font-size:10.0pt;font-family:"Segoe UI","sans-serif";color:#1F497D">1100 Lawrence Street, Denver, CO 80204</span><span style="color:black"><o:p></o:p></span></p>
<p style="margin:0cm;margin-bottom:.0001pt"><u><span style="font-size:10.0pt;font-family:"Segoe UI","sans-serif";color:#0070C0"><a href="mailto:kimberly.derosa@ucdenver.edu" target="_blank"><span style="color:#0563C1">kimberly.derosa@ucdenver.edu</span></a></span></u><span style="color:black"><o:p></o:p></span></p>
<p style="margin:0cm;margin-bottom:.0001pt"><i><span style="font-size:10.0pt;font-family:"Segoe UI","sans-serif";color:#1F497D">Serving the University of Colorado Denver, Metropolitan State University of Denver, and Community College of Denver on one campus.</span></i><span style="color:black"><o:p></o:p></span></p>
<p style="margin:0cm;margin-bottom:.0001pt"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"> </span><span style="color:black"><o:p></o:p></span></p>
<p style="margin:0cm;margin-bottom:.0001pt"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"> </span><span style="color:black"><o:p></o:p></span></p>
<p style="margin:0cm;margin-bottom:.0001pt"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"> </span><span style="color:black"><o:p></o:p></span></p>
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<p style="margin:0cm;margin-bottom:.0001pt"><b><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:black">From:</span></b><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:black"> Eril-l [mailto:<a href="mailto:eril-l-bounces@lists.eril-l.org" target="_blank">eril-l-bounces@lists.eril-l.org</a>]
<b>On Behalf Of </b>Beth M. Johns<br>
<b>Sent:</b> Friday, February 10, 2017 7:21 AM<br>
<b>To:</b> ERIL-L <<a href="mailto:eril-l@lists.eril-l.org" target="_blank">eril-l@lists.eril-l.org</a>><br>
<b>Subject:</b> [Eril-l] Science Direct -- 504 gateway timeout</span><span style="color:black"><o:p></o:p></span></p>
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<p style="margin:0cm;margin-bottom:.0001pt"><span style="color:black"> <o:p></o:p></span></p>
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<p><span style="font-family:"Calibri","sans-serif";color:black">I've reported this to Elsevier on Wednesday and they are working on it, but out of curiosity, is anyone else experiencing a 504 gateway timeout with Science Direct? This has been ongoing for 2
days now. I'm trying to track down the source of the problem, especially if it's at our end. We've had intermittent issues lately with proxied resources. Thanks in advance.
<o:p></o:p></span></p>
<p><span style="font-family:"Calibri","sans-serif";color:black"> <o:p></o:p></span></p>
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<p style="background:white"><span style="font-family:"Calibri","sans-serif";color:black">Beth M. Johns, MLIS<o:p></o:p></span></p>
<p style="background:white"><span style="font-family:"Calibri","sans-serif";color:black">E-Resources Librarian<o:p></o:p></span></p>
<p style="background:white"><span style="font-family:"Calibri","sans-serif";color:black">Saginaw Valley State University<o:p></o:p></span></p>
<p style="background:white"><span style="font-family:"Calibri","sans-serif";color:black">Melvin J. Zahnow Library<o:p></o:p></span></p>
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<p class="MsoNormal"><b>Shanyun Zhang</b><br>
Head of Electronic Resources & Services<br>
The Catholic University of America Libraries<br>
Phone: (202) 319-5839<br>
<a href="mailto:zhangs@cua.edu" target="_blank">zhangs@cua.edu</a><o:p></o:p></p>
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