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<p class="MsoNormal"><span style="color:#1F497D">Hi Leah,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">This is an issue that we repeatedly have to address with a number of publishers. Most recently, our access to APS journals was suspended because a user was mass downloading all papers on a given topic via EndNote,
although we have definitely experienced similar blocks from the ACS (who seem to be a little more trigger happy than other publishers, it seems). Our procedure when an IP block occurs is to work with Cyber Security to identify the user(s) that triggered the
block; we then contact the user and the user’s supervisor informing them that IP access has been blocked because of activity on their machine, that excessive downloading is a violation of our license, and to contact us to discuss their activity. Sometimes
the reason is innocent or unknown to the user – in one case, it was because a researcher was carrying around a laptop, and every time it jumped wireless networks, it registered as a re-download of the article; in some cases, it is ignorance of the fact that
it is a violation of our license; however, in a very few, it has been more malicious mass downloading, and I have heard tales of individual users being blocked from library resources for such activity (before my time).<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">Regarding ACS, at one point this had become a frequent issue, so before the Serials Solutions upgrade, I added in some JavaScript to warn users when they attempted to access ACS materials with a pop-up lightbox:<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><img width="543" height="236" style="width:5.6562in;height:2.4583in" id="Picture_x0020_1" src="cid:image002.jpg@01D26770.E7496270"><span style="color:#1F497D"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">Hope this helps!<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">-Bryan<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Palatino Linotype",serif;color:gray">Bryan G. Deziel, MLIS<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Palatino Linotype",serif;color:gray">Discovery and Digital Resources Librarian<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Palatino Linotype",serif;color:gray">Argonne Research Library,<o:p></o:p></span></p>
<p class="MsoNormal"><b><i><span style="font-size:10.0pt;font-family:"Palatino Linotype",serif;color:gray">Argonne National Laboratory<o:p></o:p></span></i></b></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Palatino Linotype",serif;color:gray"><a href="mailto:bdeziel@anl.gov"><span style="color:gray">bdeziel@anl.gov</span></a><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Palatino Linotype",serif;color:gray">(630) 252-3876<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Palatino Linotype",serif;color:gray"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;color:#00B050"><img border="0" width="392" height="19" style="width:4.0833in;height:.1979in" id="Picture_x0020_3" src="cid:image003.gif@01D26770.BB422CC0" alt="Description: Description: Please consider the environment before printing"></span><o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b>From:</b> Eril-l [mailto:eril-l-bounces@lists.eril-l.org]
<b>On Behalf Of </b>Wallwork, Todd<br>
<b>Sent:</b> Thursday, January 05, 2017 1:09 PM<br>
<b>To:</b> 'eril-l@lists.eril-l.org' <eril-l@lists.eril-l.org><br>
<b>Subject:</b> Re: [Eril-l] ACS IP block redux (EndNote)<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span style="color:#1F497D">Leah,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">We’ve had a couple of issues with ACS concerning excessive download IP blocks although not associated with the EndNote feature you’re referencing so I can’t speak to that part. However, when we asked for more
information concerning their excessive download threshold for blocking an IP address, we were told that the “downloading rates that trigger blocks are too rapid for any human to achieve.” I hope this helps.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">Thank you,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">Todd<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.5pt;font-family:"Helvetica",sans-serif;color:#5C5F68;background:white">Todd Wallwork </span><span style="font-size:11.5pt;font-family:"Helvetica",sans-serif;color:#5C5F68"><br>
<span style="background:white">Catalog Librarian, Resource Acquisition & Discovery </span><br>
<span style="background:white">University Libraries </span><br>
<span style="background:white">The University of Alabama</span><br>
<span style="background:white">Gorgas Library 400C</span><br>
<span style="background:white">Box 870266 </span><br>
<span style="background:white">Tuscaloosa, AL 35487 </span><br>
<span style="background:white">Office 205-348-3251 | Fax 205-348-6358 </span><br>
<span style="background:white"><a href="mailto:tmwallwork@ua.edu">tmwallwork@ua.edu</a></span></span><span style="color:#1F497D"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Tahoma",sans-serif">From:</span></b><span style="font-size:10.0pt;font-family:"Tahoma",sans-serif"> Eril-l [<a href="mailto:eril-l-bounces@lists.eril-l.org">mailto:eril-l-bounces@lists.eril-l.org</a>]
<b>On Behalf Of </b>Donley, Leah<br>
<b>Sent:</b> Wednesday, January 04, 2017 2:35 PM<br>
<b>To:</b> 'eril-l@lists.eril-l.org'<br>
<b>Subject:</b> [Eril-l] ACS IP block redux (EndNote)<o:p></o:p></span></p>
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<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Hello everyone,<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">We’ve had two instances in the past week of users triggering ACS’ excessive download IP block via EndNote’s “Find Full-Text” functionality.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Are you aware of a certain number of downloads that triggers the block with ACS? For example, one of our users employs this feature in EndNote on a regular basis, usually downloading a few articles at a time (not a problem). The IP block
occurred when they had a problem with their EndNote account and lost all previously downloaded articles, and then attempted to replace the missing articles all at once. So I know the problem lies somewhere between downloading a handful of articles and hundreds…
<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Is ACS the only publisher that is sensitive to this? We do on occasion have IP blocks from other publishers, but these two incidents are the first time they’ve been connected to EndNote (that I’m aware of).
<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">How are your institutions handling this? I’m not sure yet how to advise our users on “Find Full-Text” in EndNote. I don’t want to unnecessarily scare them from using functionality that is useful, but of course want to protect ourselves
and educate as much as possible. I did some googling and some institutions advise against even using the functionality and others caution against using it for “too many articles at once”, and include a warning against “excessive downloads”. What are you
saying to users and where are you posting/saying it?<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Thanks!<o:p></o:p></p>
<p class="MsoNormal">Leah Donley<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:black">Leah Donley<br>
Research Library<br>
Brookhaven National Laboratory<br>
Email: </span><a href="mailto:donley@bnl.gov"><span style="font-size:10.0pt;font-family:"Times New Roman",serif;color:#0563C1">donley@bnl.gov</span></a><span style="color:black"><o:p></o:p></span></p>
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