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<div class="moz-cite-prefix">I'd definitely take this up with
T&F. My university has 5 times the FTE and our 2015 turnaways
were 1/10 of what you're seeing. You may be able to request
custom usage and turnaway reports by IP address, which could help
a lot in narrowing down the issue.<br>
<br>
Despite the numbers being much smaller than yours, I was surprised
by how high ours were, considering that we don't send users to the
platform to search and don't expand to "non-held" results by
default in our discovery service. I suspect that some, perhaps
even most, of it is coming from a couple of DOI linking services
that we have set up--the getDOI service in SFX and the "Full Text
from Publisher" links in Web of Science. It's probably worth
checking to see what you might have enabled that is sending your
users to the full text even when you don't subscribe--in our case,
a conscious decision was taken to use the SFX service as a way to
let users check if access is available to an article via gold OA.<br>
<br>
One other possible source of unusual turnaways (or usage) can be
reference management software. Some versions will attempt to
access the full text of saved citations when certain kinds of
syncing are performed, and access failures could perhaps cause the
entire process to run repeatedly. We have one faculty member who
is locked out of an important database every time he enables
Zotero--it starts at the beginning of his citation list, rapidly
downloads data until the IP address is locked for botlike
behavior, fails, and restarts the process again from the beginning
the next time he enables it. I could imagine a similar runaway
process racking up some really strange turnaway stats.<br>
<br>
-- <br>
<b>Nikki DeMoville</b>
<br>
Coordinator - Electronic Resources, Acquisitions, and Resource
Sharing
<br>
Robert E. Kennedy Library
<br>
California Polytechnic State University
<br>
San Luis Obispo, California
<br>
<br>
Direct 805-756-5780
<br>
Fax 805-756-7711
<br>
<a class="moz-txt-link-abbreviated" href="mailto:ndemovil@calpoly.edu">ndemovil@calpoly.edu</a>
<br>
<br>
<br>
<br>
On 12/12/2016 7:44 AM, Melissa Belvadi wrote:<br>
</div>
<blockquote
cite="mid:CAMOCdcKrzEwLSYDkp0mKCm8hq4M9Jco9m215-hHS9PGjnfuUgA@mail.gmail.com"
type="cite">
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charset=windows-1252">
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<div class="gmail_default"
style="font-family:arial,helvetica,sans-serif;font-size:small">Hi,
all.</div>
<div class="gmail_default"
style="font-family:arial,helvetica,sans-serif;font-size:small"><br>
</div>
<div class="gmail_default"
style="font-family:arial,helvetica,sans-serif;font-size:small">We
currently don't have any "Big Deal" package with Taylor &
Francis and have only a tiny number (10) of their journals,
and so are putting their JR2 reports under the microscope to
see if we can justify a bigger expenditure.</div>
<div class="gmail_default"
style="font-family:arial,helvetica,sans-serif;font-size:small"><br>
</div>
<div class="gmail_default"
style="font-family:arial,helvetica,sans-serif;font-size:small">We're
seeing absolutely bizarre anomalies and I'm wondering if
anyone else has seen this kind of thing with either this
publisher or even any of the others, and have any ideas about
it.</div>
<div class="gmail_default"
style="font-family:arial,helvetica,sans-serif;font-size:small"><br>
</div>
<div class="gmail_default"
style="font-family:arial,helvetica,sans-serif;font-size:small">We're
a small, 4000 FTE most undergraduate university in Atlantic
Canada.</div>
<div class="gmail_default"
style="font-family:arial,helvetica,sans-serif;font-size:small">For
calendar 2015, T&F claims we had over 100,000 turnaways
across about 2,200 titles.</div>
<div class="gmail_default"
style="font-family:arial,helvetica,sans-serif;font-size:small"><br>
</div>
<div class="gmail_default"
style="font-family:arial,helvetica,sans-serif;font-size:small">And
the pattern of those is very suspicious on a journal by
journal basis. Almost every journal with significant turnaways
has 1/3 or of those in a single month or almost all of it in
just two months, sometimes consecutive sometimes not.</div>
<div class="gmail_default"
style="font-family:arial,helvetica,sans-serif;font-size:small"><br>
</div>
<div class="gmail_default"
style="font-family:arial,helvetica,sans-serif;font-size:small">For
instance, a journal with very high turnaways (we do NOT have a
library science program) is "Serials Review" which shows
almost 1,400 turnaways for 2015, of which 993 were recorded in
August.</div>
<div class="gmail_default"
style="font-family:arial,helvetica,sans-serif;font-size:small"><br>
</div>
<div class="gmail_default"
style="font-family:arial,helvetica,sans-serif;font-size:small">And
this is turnaway data, not use data. Surely if these were
human beings, they'd give up after a handful of tries
realizing that we don't have that content licensed!</div>
<div class="gmail_default"
style="font-family:arial,helvetica,sans-serif;font-size:small"><br>
</div>
<div class="gmail_default"
style="font-family:arial,helvetica,sans-serif;font-size:small">I'm
wondering if this is evidence of hacked accounts, and the
vendor doesn't say anything to us because with turnaways, they
aren't losing anything. But even the scripted hacks ought to
give up long before they rack up almost 1,000 failed attempts.</div>
<div class="gmail_default"
style="font-family:arial,helvetica,sans-serif;font-size:small"><br>
</div>
<div class="gmail_default"
style="font-family:arial,helvetica,sans-serif;font-size:small">What
on earth is going on here?</div>
<div class="gmail_default"
style="font-family:arial,helvetica,sans-serif;font-size:small"><br>
</div>
<div class="gmail_default"
style="font-family:arial,helvetica,sans-serif;font-size:small">Thanks
for any advice, ideas, pointers, etc.</div>
<div><br>
</div>
-- <br>
<div class="gmail_signature" data-smartmail="gmail_signature">
<div dir="ltr">
<div>Melissa Belvadi</div>
<div>Collections Librarian</div>
<div>University of Prince Edward Island</div>
<div><a moz-do-not-send="true"
href="mailto:mbelvadi@upei.ca" target="_blank">mbelvadi@upei.ca</a>
902-566-0581</div>
<div><br>
</div>
<div><br>
</div>
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