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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">Thank you, Heather and Beth.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">I first heard about it and reported it to ebrary on Nov 17:<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt">We are having some issues accessing the ebrary site (<a href="http://site.ebrary.com/lib/bridgeport">http://site.ebrary.com/lib/bridgeport</a>). Very slow to load, and then “The connection was reset”. Next
few tries I’m getting “Service Temporarily Unavailable The server is temporarily unable to service your request due to maintenance downtime or capacity problems. Please try again later.” Is there something going on with the ebrary site?<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">I received the automated response but never an actual response from support.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">Then reported to me yesterday about the previous couple of nights:
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt">Ebrary loading very slowly. I have found this to be the case 2 nights in a row now and it is not consistent but it has been very slow in loading, waiting several minutes. I find this unusual for Ebrary.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">This is the ebrary response for the ticket I opened yesterday:<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Calibri",sans-serif">I don't have any other reports of slowness during those hours. Could you tell me more about the conditions that you're seeing this under? (what browser you were using; were
you on or off campus; where you downloading, searching, reading?)<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Calibri",sans-serif"> <o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Calibri",sans-serif">If you see it again could you note the time and the document you were trying to access so I can take a look at the logs and see if there is anything that might be a likely
culprit?<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">And from the same staff:<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Calibri",sans-serif">The issue that arose the previous night took place on 2 separate devices. One was a desktop at the reference interview area and the other was on my own laptop. I tried both
Chrome and IE with my laptop and also with the desktop device I think I tried 2 different browsers. I was more attentive to the student that I was facing I must admit, as it was a bit embarrassing to not have a resource available when I was trying to demonstrate
how great a resource it was. A bit slow today but tolerable.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">If anyone is experiencing slowness, it might be good to email ebrary about it with the suggested info so they can have more data. support@ebrary.com<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">Thanks again for the feedback!<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">--heather<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">From:</span></b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"> Beth M. Johns [mailto:bmjohns@SVSU.edu]
<br>
<b>Sent:</b> Friday, December 02, 2016 10:59 AM<br>
<b>To:</b> Siemon, Heather <hsiemon@bridgeport.edu>; eril-l@lists.eril-l.org<br>
<b>Subject:</b> Re: ebrary site slow recently<o:p></o:p></span></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p><span style="font-family:"Calibri",sans-serif;color:black">We had this problem about a week or two ago. It seems to be okay right now. ProQuest support told me there were some issues going on at the time.
<o:p></o:p></span></p>
<p><span style="font-family:"Calibri",sans-serif;color:black"><o:p> </o:p></span></p>
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<p style="background:white"><span style="font-family:"Calibri",sans-serif;color:black">Beth M. Johns, MLIS<o:p></o:p></span></p>
<p style="background:white"><span style="font-family:"Calibri",sans-serif;color:black">E-Resources Librarian<o:p></o:p></span></p>
<p style="background:white"><span style="font-family:"Calibri",sans-serif;color:black">Saginaw Valley State University<o:p></o:p></span></p>
<p style="background:white"><span style="font-family:"Calibri",sans-serif;color:black">Melvin J. Zahnow Library<o:p></o:p></span></p>
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<p class="MsoNormal"><b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:black">From:</span></b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:black"> Eril-l <</span><a href="mailto:eril-l-bounces@lists.eril-l.org"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">eril-l-bounces@lists.eril-l.org</span></a><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:black">>
on behalf of Siemon, Heather <</span><a href="mailto:hsiemon@bridgeport.edu"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">hsiemon@bridgeport.edu</span></a><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:black">><br>
<b>Sent:</b> Friday, December 2, 2016 8:50 AM<br>
<b>To:</b> </span><a href="mailto:eril-l@lists.eril-l.org"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">eril-l@lists.eril-l.org</span></a><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:black"><br>
<b>Subject:</b> [Eril-l] ebrary site slow recently</span><span style="font-family:"Calibri",sans-serif;color:black">
<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-family:"Calibri",sans-serif;color:black"> <o:p></o:p></span></p>
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<p><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:black">Hello,<o:p></o:p></span></p>
<p><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:black"> <o:p></o:p></span></p>
<p><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:black">We have been experiencing slow loading intermittently with ebrary in the last few weeks, sometimes several minutes. So far it has been noted in the afternoon and evening. It is not
slow for me now. (Other resources are not slow.)<o:p></o:p></span></p>
<p><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:black"> <o:p></o:p></span></p>
<p><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:black">Has anyone else experienced this as well? If so, have you contacted ebrary support and received a response?<o:p></o:p></span></p>
<p><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:black"> <o:p></o:p></span></p>
<p><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:black">Thank you,<o:p></o:p></span></p>
<p><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:black">--heather<o:p></o:p></span></p>
<p><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:black"> <o:p></o:p></span></p>
<p><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:black"> <o:p></o:p></span></p>
<p><span style="font-size:10.0pt;font-family:"Century",serif;color:navy">Heather Siemon</span><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:black"><o:p></o:p></span></p>
<p><span style="font-size:10.0pt;font-family:"Century",serif;color:navy">Wahlstrom Library</span><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:black"><o:p></o:p></span></p>
<p><span style="font-size:10.0pt;font-family:"Century",serif;color:navy">University of Bridgeport</span><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:black"><o:p></o:p></span></p>
<p><a href="mailto:hsiemon@bridgeport.edu"><span style="font-size:10.0pt;font-family:"Century",serif">hsiemon@bridgeport.edu</span></a><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:black"><o:p></o:p></span></p>
<p><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:black"> <o:p></o:p></span></p>
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