<html xmlns:v="urn:schemas-microsoft-com:vml" xmlns:o="urn:schemas-microsoft-com:office:office" xmlns:w="urn:schemas-microsoft-com:office:word" xmlns:m="http://schemas.microsoft.com/office/2004/12/omml" xmlns="http://www.w3.org/TR/REC-html40">
<head>
<meta http-equiv="Content-Type" content="text/html; charset=utf-8">
<meta name="Generator" content="Microsoft Word 15 (filtered medium)">
<style><!--
/* Font Definitions */
@font-face
{font-family:Helvetica;
panose-1:2 11 6 4 2 2 2 2 2 4;}
@font-face
{font-family:"Cambria Math";
panose-1:2 4 5 3 5 4 6 3 2 4;}
@font-face
{font-family:Calibri;
panose-1:2 15 5 2 2 2 4 3 2 4;}
@font-face
{font-family:Verdana;
panose-1:2 11 6 4 3 5 4 4 2 4;}
@font-face
{font-family:"Lucida Handwriting";
panose-1:3 1 1 1 1 1 1 1 1 1;}
/* Style Definitions */
p.MsoNormal, li.MsoNormal, div.MsoNormal
{margin:0in;
margin-bottom:.0001pt;
font-size:12.0pt;
font-family:"Times New Roman",serif;}
a:link, span.MsoHyperlink
{mso-style-priority:99;
color:blue;
text-decoration:underline;}
a:visited, span.MsoHyperlinkFollowed
{mso-style-priority:99;
color:purple;
text-decoration:underline;}
p.msonormal0, li.msonormal0, div.msonormal0
{mso-style-name:msonormal;
mso-margin-top-alt:auto;
margin-right:0in;
mso-margin-bottom-alt:auto;
margin-left:0in;
font-size:12.0pt;
font-family:"Times New Roman",serif;}
span.EmailStyle18
{mso-style-type:personal;
font-family:"Calibri",sans-serif;
color:#1F497D;}
span.EmailStyle19
{mso-style-type:personal-reply;
font-family:"Calibri",sans-serif;
color:windowtext;}
.MsoChpDefault
{mso-style-type:export-only;
font-size:10.0pt;}
@page WordSection1
{size:8.5in 11.0in;
margin:1.0in 1.0in 1.0in 1.0in;}
div.WordSection1
{page:WordSection1;}
--></style><!--[if gte mso 9]><xml>
<o:shapedefaults v:ext="edit" spidmax="1026" />
</xml><![endif]--><!--[if gte mso 9]><xml>
<o:shapelayout v:ext="edit">
<o:idmap v:ext="edit" data="1" />
</o:shapelayout></xml><![endif]-->
</head>
<body lang="EN-US" link="blue" vlink="purple">
<div class="WordSection1">
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">My reply to the faculty member would be…
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">“We made the decision to cancel this subscription because, as you can tell by the email they sent to you, the publisher is THE WORST.“<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">I would cc the publisher.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">;-)<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p> </o:p></span></p>
<div>
<p class="MsoNormal"><b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">Adam Shire<o:p></o:p></span></b></p>
<p class="MsoNormal"><i><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">Systems & User Experience Librarian<o:p></o:p></span></i></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">Douglas D. Schumann Library & Learning Commons<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">Wentworth Institute of Technology<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">617-989-4684
<o:p></o:p></span></p>
</div>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p> </o:p></span></p>
<div>
<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in">
<p class="MsoNormal"><b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">From:</span></b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"> Eril-l [mailto:eril-l-bounces@lists.eril-l.org]
<b>On Behalf Of </b>Bhatt, Anjana<br>
<b>Sent:</b> Thursday, July 28, 2016 2:39 PM<br>
<b>To:</b> Karen Jensen <kljensen@alaska.edu><br>
<b>Cc:</b> eril-l@lists.eril-l.org<br>
<b>Subject:</b> Re: [Eril-l] Publisher complaint -- how would you respond?<o:p></o:p></span></p>
</div>
</div>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">I am especially horrified at this statement
<span style="background:yellow;mso-highlight:yellow">“</span></span><span style="color:#1F497D;background:yellow;mso-highlight:yellow">I'm not sure whether or not staff has even been consulted on this matter (my suspicion is that it was not). We have asked
them to provide us with some reasons why they have made this decision and will inform you when they get back to us”</span><span style="color:#1F497D"> <o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">This publisher/rep needs to understand the library resources cancellation process and must be reminded about the cancellation or termination process clauses or hardship clauses in the license agreement. You can
also provide some reasonable explanation to the publisher and request him/her/them to refrain from directly contacting the faculty. Another option for you could be to provide usage data and check for different access options. We have been successful in moving
our products from IP range based access to a single user based access during the budget reduction and save money and continue to offer access.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">As far as your faculty member is concerned, you can perhaps provide usage statistics data (if you tie that to the budget reductions and cancellations) reduced funding figures and information about your cancellation
process. You can also assure them that a careful review of the products was made before making cancellation decisions. I have always found it helpful to do an overlap analysis before cancelling any products. This way, if need be, you can always assure them
about alternate coverage.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">We have a vendor who regularly offers BI sessions for one professor. In spite of our requests that BI sessions are coordinated at the library and vendor should not provide BI sessions, this practice has continued
because the professor likes the vendor to come and talk to her class. <o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">Sometimes, it is hard to not to get upset but if you work with the understanding that everyone wants to protect their interest and mostly works in good faith, it will be easy for you to be polite and state the
facts clearly so there is no further confusion and ill will. <o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">Also, it would be great to come together and develop some kind of standard statement to be used in the license agreement or for communication with the publishers.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">My two cents.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">Anjana</span><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><b><span style="font-size:14.0pt;font-family:"Arial",sans-serif;color:black">Thanks & Regards.<o:p></o:p></span></b></p>
<p class="MsoNormal"><b><span style="font-size:14.0pt;font-family:"Arial",sans-serif;color:black">Anjana.<o:p></o:p></span></b></p>
<p class="MsoNormal"><b><span style="font-size:14.0pt;font-family:"Lucida Handwriting";color:green"><o:p> </o:p></span></b></p>
<p class="MsoNormal"><b><span style="font-size:14.0pt;font-family:"Lucida Handwriting";color:green">Anjana H. Bhatt
</span></b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"><br>
</span><b><span style="font-size:8.0pt;font-family:"Verdana",sans-serif;color:#1F497D">University Librarian (Electronic Resources)
<br>
</span></b><span style="font-size:10.0pt;font-family:"Calibri",sans-serif;color:#1F497D"><a href="http://library.fgcu.edu/">Florida Gulf Coast University Library</a></span><span style="font-size:10.0pt;color:#1F497D"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Calibri",sans-serif;color:#1F497D">10501 FGCU Boulevard South</span><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Calibri",sans-serif;color:#1F497D">Fort Myers, FL 33965-6501<br>
</span><span style="font-size:8.0pt;font-family:"Verdana",sans-serif;color:#1F497D">Office Location: Library West 236</span><span style="font-size:8.0pt;font-family:"Calibri",sans-serif;color:#1F497D"><br>
</span><span style="font-size:8.0pt;font-family:"Verdana",sans-serif;color:#1F497D">Phone:
</span><span style="font-size:8.0pt;font-family:"Calibri",sans-serif;color:#1F497D"><a href="tel:239-590-7634" target="_blank"><span style="font-family:"Verdana",sans-serif;color:#1F497D">239-590-7634</span></a></span><span style="font-size:8.0pt;font-family:"Verdana",sans-serif;color:#1F497D">,
Fax: </span><span style="font-size:8.0pt;font-family:"Calibri",sans-serif;color:#1F497D"><a href="tel:239-590-7609" target="_blank"><span style="font-family:"Verdana",sans-serif;color:#1F497D">239-590-7609</span></a></span><span style="font-size:8.0pt;font-family:"Verdana",sans-serif;color:#1F497D">,
E-mail: </span><span style="font-size:8.0pt;font-family:"Calibri",sans-serif;color:#1F497D"><a href="mailto:abhatt@fgcu.edu" target="_blank"><span style="font-family:"Verdana",sans-serif;color:#1F497D">abhatt@fgcu.edu</span></a></span><span style="font-size:8.0pt;font-family:"Verdana",sans-serif;color:#1F497D"><br>
</span><span style="font-size:8.0pt;font-family:"Calibri",sans-serif;color:#1F497D"><a href="http://library.fgcu.edu/FAC/abhatt/bhatt.htm">http://library.fgcu.edu/FAC/abhatt/bhatt.htm</a></span><span style="font-size:10.0pt;font-family:"Calibri",sans-serif;color:#1F497D"><o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><b><span style="font-size:10.0pt;color:#1F497D">FGCU library provide services that</span></b><span style="color:#1F497D">
</span><b><span style="font-size:10.0pt;color:#1F497D">support student pursuits for academic success</span></b><span style="color:#1F497D">
</span><b><span style="font-size:10.0pt;color:#1F497D">and faculty endeavors for knowledge creation and classroom instruction.
</span></b><b><i><span style="font-size:10.0pt;font-family:"Calibri",sans-serif;color:#1F497D">Florida has a very broad public records law. As a result, any written communication created or received by Florida Gulf Coast University employees is subject
to disclosure to the public and the media, upon request, unless otherwise exempt. Under Florida law, e-mail addresses are public records. If you do not want your email address released in response to a public records request, do not send electronic mail
to this entity. Instead, contact this office by phone or in writing.<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><b><i><span style="font-size:10.0pt;font-family:"Calibri",sans-serif;color:red">“</span></i></b><b><i><span style="font-size:10.5pt;font-family:"Helvetica",sans-serif;color:red;background:white">The
beauty you see in me is a reflection of you</span></i></b><b><span style="font-size:10.5pt;font-family:"Helvetica",sans-serif;color:red;background:white">”. ~ Rum</span></b><b><i><span style="font-size:11.0pt;font-family:"Helvetica",sans-serif;color:red">i</span></i></b><b><span style="font-size:8.0pt;font-family:"Verdana",sans-serif;color:#1F497D"><o:p></o:p></span></b></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><b><span style="font-size:8.0pt;font-family:"Verdana",sans-serif;color:#1F497D"><o:p> </o:p></span></b></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">From:</span></b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"> Eril-l [<a href="mailto:eril-l-bounces@lists.eril-l.org">mailto:eril-l-bounces@lists.eril-l.org</a>]
<b>On Behalf Of </b>Karen Jensen<br>
<b>Sent:</b> Thursday, July 28, 2016 2:12 PM<br>
<b>Cc:</b> <a href="mailto:eril-l@lists.eril-l.org">eril-l@lists.eril-l.org</a><br>
<b>Subject:</b> Re: [Eril-l] Publisher complaint -- how would you respond?<o:p></o:p></span></p>
<p class="MsoNormal"><o:p> </o:p></p>
<div>
<p class="MsoNormal">That email is appalling! Vendors/publishers should not be involved in our decision-making other than to provide requested use data, or make a better offer. For them to also imply that the library isn't working with its patrons, planting
the seed that the library is not to be trusted, is even worse, with potential long-term implications. I'd love to know who this vendor is and the profession really needs to make a statement in response. Their actions are dirty pool.<o:p></o:p></p>
</div>
<div>
<p class="MsoNormal"><br clear="all">
<o:p></o:p></p>
<div>
<div>
<div>
<div>
<div>
<div>
<div>
<div>
<div>
<div>
<p class="MsoNormal">Karen Jensen<br>
Collection Development Officer<br>
Rasmuson Library<br>
University of Alaska Fairbanks<o:p></o:p></p>
</div>
<p class="MsoNormal">907-474-6695<o:p></o:p></p>
<div>
<p class="MsoNormal"><a href="mailto:kljensen@alaska.edu" target="_blank">kljensen@alaska.edu</a><o:p></o:p></p>
</div>
<div>
<p class="MsoNormal"><o:p> </o:p></p>
</div>
<div>
<p class="MsoNormal"><o:p> </o:p></p>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
<p class="MsoNormal"><o:p> </o:p></p>
<div>
<p class="MsoNormal">On Thu, Jul 28, 2016 at 10:01 AM, Sathi, Katherine <<a href="mailto:ksathi@wustl.edu" target="_blank">ksathi@wustl.edu</a>> wrote:<o:p></o:p></p>
<blockquote style="border:none;border-left:solid #CCCCCC 1.0pt;padding:0in 0in 0in 6.0pt;margin-left:4.8pt;margin-top:5.0pt;margin-right:0in;margin-bottom:5.0pt">
<div>
<div>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="color:#1F497D">Hello my fellow beleaguered eresource librarians –</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="color:#1F497D"> </span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="color:#1F497D">Like many libraries, we are cancelling some subscriptions beginning in 2017, for budgetary reasons. After consulting with faculty in their respective
areas, subject librarians identified titles to cancel to meet their individual budget targets. I sent the compiled list of cancellations to all subject librarians at the end of May, and my staff begin notifying the vendors and publishers of our cancellation
decisions this week.</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="color:#1F497D"> </span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="color:#1F497D">Today a faculty member forwarded the following email from a publisher:
</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="color:#1F497D"> </span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="color:#1F497D">“Dear colleagues -- I regret to inform you that your library has taken the decision to stop the subscription to [database name] of Washington University
at St Louis, despite steady usage by students during the academic months of the year. I'm not sure whether or not staff has even been consulted on this matter (my suspicion is that it was not). We have asked them to provide us with some reasons why they have
made this decision and will inform you when they get back to us. We would be grateful if you could take this issue up with your library representative, if you wish your students to benefit from continued access to the LE. Let me know if I can provide you
with further details. Thank you for your attention and support, as ever, xxx”</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="color:#1F497D"> </span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="color:#1F497D">The faculty member asked us, “Can you please let us know when and how this decision to cancel was made and whether faculty were involved?” (The database
was paid for from one subject area, the faculty members contacted by the publisher are in a different department).
</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="color:#1F497D"> </span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="color:#1F497D">I’m curious to know, how would you respond to the faculty member? What would you say to the publisher, if anything?</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="color:#1F497D"> </span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="color:#1F497D">Thanks,</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="color:#1F497D">Kate</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="color:#1F497D">Kate Sathi</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="color:#1F497D">Databases/Serials Librarian</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="color:#1F497D">Washington University in St. Louis</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="color:#1F497D"><a href="mailto:ksathi@wustl.edu" target="_blank"><span style="color:#0563C1">ksathi@wustl.edu</span></a></span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="color:#1F497D"><a href="tel:314.935.3363" target="_blank">314.935.3363</a></span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="color:#1F497D"> </span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="color:#1F497D"> </span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="color:#1F497D"> </span><o:p></o:p></p>
</div>
</div>
<p class="MsoNormal" style="margin-bottom:12.0pt"><br>
_______________________________________________<br>
Eril-l mailing list<br>
<a href="mailto:Eril-l@lists.eril-l.org">Eril-l@lists.eril-l.org</a><br>
<a href="http://lists.eril-l.org/listinfo.cgi/eril-l-eril-l.org" target="_blank">http://lists.eril-l.org/listinfo.cgi/eril-l-eril-l.org</a><o:p></o:p></p>
</blockquote>
</div>
<p class="MsoNormal"><o:p> </o:p></p>
</div>
</div>
</body>
</html>