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<p class="MsoNormal"><span style="color:#1F497D">I would consider talking to the director of sales/marketing and making them aware. It might be a sales rep gone a little rogue vs company practice and it would bring it to their attention. If they’re any kind
of publisher at all, I’m guessing they are lurking on this list and will hopefully get the message from list serve members.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">MHO,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">Leslie<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="font-family:"Arial","sans-serif";color:#1F497D">Leslie D. Burke<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial","sans-serif";color:#1F497D">Collection Development & Digital Integration Librarian, Library<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial","sans-serif";color:#1F497D">Kalamazoo College<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial","sans-serif";color:#1F497D">1200 Academy St<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial","sans-serif";color:#1F497D">Kalamazoo, MI 49006<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial","sans-serif";color:#1F497D">p 269.337.7144<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial","sans-serif";color:#1F497D">f 269.337.7395<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial","sans-serif";color:#1F497D"><a href="mailto:Leslie.Burke@kzoo.edu"><span style="color:blue">Leslie.Burke@kzoo.edu</span></a><o:p></o:p></span></p>
<p class="MsoNormal"><a name="webProfileURL"><span style="color:#1F497D">LinkedIn:
</span></a><span style="color:#1F497D"><a href="http://www.linkedin.com/in/leslieburke/" title="View public profile"><span style="color:blue">www.linkedin.com/in/leslieburke/</span></a></span><span style="font-family:"Arial","sans-serif";color:#1F497D"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial","sans-serif";color:#1F497D">Twitter: librarygal2go<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial","sans-serif";color:#1F497D"><img border="0" width="20" height="20" id="Picture_x0020_1" src="cid:image001.png@01D1E8DB.FFBFB250" alt="FB icon"> “Like” K’s Library on Facebook:
<a href="https://www.facebook.com/kalamazoocollegelibrary"><span style="color:blue">https://www.facebook.com/kalamazoocollegelibrary</span></a>
<o:p></o:p></span></p>
<p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:#E36C0A">More in Four. More in a Lifetime.<o:p></o:p></span></b></p>
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<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
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<p class="MsoNormal" style="margin-left:.5in"><b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">From:</span></b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif""> Eril-l [mailto:eril-l-bounces@lists.eril-l.org]
<b>On Behalf Of </b>Sathi, Katherine<br>
<b>Sent:</b> Thursday, July 28, 2016 2:01 PM<br>
<b>To:</b> eril-l@lists.eril-l.org<br>
<b>Subject:</b> [Eril-l] Publisher complaint -- how would you respond?<o:p></o:p></span></p>
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<p class="MsoNormal" style="margin-left:.5in"><o:p> </o:p></p>
<p class="MsoNormal" style="margin-left:.5in"><span style="color:#1F497D">Hello my fellow beleaguered eresource librarians –<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:.5in"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal" style="margin-left:.5in"><span style="color:#1F497D">Like many libraries, we are cancelling some subscriptions beginning in 2017, for budgetary reasons. After consulting with faculty in their respective areas, subject librarians identified
titles to cancel to meet their individual budget targets. I sent the compiled list of cancellations to all subject librarians at the end of May, and my staff begin notifying the vendors and publishers of our cancellation decisions this week.<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:.5in"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal" style="margin-left:.5in"><span style="color:#1F497D">Today a faculty member forwarded the following email from a publisher:
<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:.5in"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal" style="margin-left:.5in"><span style="color:#1F497D">“Dear colleagues -- I regret to inform you that your library has taken the decision to stop the subscription to [database name] of Washington University at St Louis, despite steady usage
by students during the academic months of the year. I'm not sure whether or not staff has even been consulted on this matter (my suspicion is that it was not). We have asked them to provide us with some reasons why they have made this decision and will inform
you when they get back to us. We would be grateful if you could take this issue up with your library representative, if you wish your students to benefit from continued access to the LE. Let me know if I can provide you with further details. Thank you for
your attention and support, as ever, xxx”<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:.5in"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal" style="margin-left:.5in"><span style="color:#1F497D">The faculty member asked us, “Can you please let us know when and how this decision to cancel was made and whether faculty were involved?” (The database was paid for from one subject
area, the faculty members contacted by the publisher are in a different department).
<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:.5in"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal" style="margin-left:.5in"><span style="color:#1F497D">I’m curious to know, how would you respond to the faculty member? What would you say to the publisher, if anything?<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:.5in"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal" style="margin-left:.5in"><span style="color:#1F497D">Thanks,<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:.5in"><span style="color:#1F497D">Kate<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:.5in"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal" style="margin-left:.5in"><span style="color:#1F497D">Kate Sathi<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:.5in"><span style="color:#1F497D">Databases/Serials Librarian<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:.5in"><span style="color:#1F497D">Washington University in St. Louis<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:.5in"><span style="color:#1F497D"><a href="mailto:ksathi@wustl.edu">ksathi@wustl.edu</a><o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:.5in"><span style="color:#1F497D">314.935.3363<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:.5in"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal" style="margin-left:.5in"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal" style="margin-left:.5in"><span style="color:#1F497D"><o:p> </o:p></span></p>
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