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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">I was just talking to our EBSCOhost ebooks rep about this, and she said that they haven’t been able to fix it yet, but that it was a high priority. They realize it’s affecting
a lot of us.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">We’ve only had reports about Firefox so far, and our workaround has been to use another browser. Here’s a written response we got this morning - originally written to us two
weeks ago but apparently eaten by my spam filter at that time >.< , so re-sent today.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal" style="margin-left:.5in"><i>“Thanks for your email. This is an issue with the latest version of Firefox, as the recent update to the browser caused this behavior where eBook PDFs are not loading properly. We have a high priority service
issue created to track our developers progress in looking into this issue, and I will let you know as soon as I have more information towards a resolution.”<br>
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</i><i><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p></o:p></span></i></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><img width="59" height="74" id="Picture_x0020_1" src="cid:image001.jpg@01D190B9.2DD0C060" alt="Thumbnail2"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">Heather Shipman<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">E-resources Acquisition Specialist<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">110 Olin Library, Cornell University<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><a href="mailto:Heather.shipman@cornell.edu"><span style="color:#0563C1">Heather.shipman@cornell.edu</span></a> ; 607-254-1499<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">From:</span></b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"> Eril-l [mailto:eril-l-bounces@lists.eril-l.org]
<b>On Behalf Of </b>Annie Erdmann<br>
<b>Sent:</b> Thursday, April 07, 2016 9:39 AM<br>
<b>To:</b> McCormick, Elizabeth<br>
<b>Cc:</b> Eril-l<br>
<b>Subject:</b> Re: [Eril-l] Ebscohost<o:p></o:p></span></p>
<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal"><span style="font-family:"Georgia",serif">Sorry for the confusion. Here are the screencasts.<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-family:"Georgia",serif"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="font-family:"Georgia",serif">Firefox: <a href="http://screencast.com/t/Ku6y4edTJCP">
http://screencast.com/t/Ku6y4edTJCP</a><o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-family:"Georgia",serif"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="font-family:"Georgia",serif">Chrome: <a href="http://screencast.com/t/Ydp6hgCg">
http://screencast.com/t/Ydp6hgCg</a><o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-family:"Georgia",serif"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="font-family:"Georgia",serif">IE: <a href="http://screencast.com/t/qZo1ISSRSbH">
http://screencast.com/t/qZo1ISSRSbH</a><o:p></o:p></span></p>
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<o:p></o:p></p>
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<p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Georgia",serif">---------------------------------------------------------------------------------------</span></b><o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Georgia",serif">Annie Erdmann</span></b><o:p></o:p></p>
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<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Georgia",serif">(she/ her/ hers)</span><o:p></o:p></p>
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<p class="MsoNormal"><span style="font-family:"Georgia",serif">Digital Assets/ eResources Librarian</span><o:p></o:p></p>
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<p class="MsoNormal"><span style="font-family:"Georgia",serif">Simmons College Library</span><o:p></o:p></p>
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<p class="MsoNormal"><span style="font-family:"Georgia",serif">Boston MA 02115</span><o:p></o:p></p>
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<p class="MsoNormal"><span style="font-family:"Georgia",serif">617-521-2723</span><o:p></o:p></p>
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<p class="MsoNormal"><span style="font-family:"Georgia",serif"><a href="mailto:erdmann@simmons.edu" target="_blank">erdmann@simmons.edu</a></span><o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">On Thu, Apr 7, 2016 at 9:31 AM, Annie Erdmann <<a href="mailto:erdmann@simmons.edu" target="_blank">erdmann@simmons.edu</a>> wrote:<o:p></o:p></p>
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<p class="MsoNormal"><span style="font-family:"Georgia",serif">Hi All,<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-family:"Georgia",serif"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="font-family:"Georgia",serif">We have been dealing with this issue for a couple of months. There is a work around. Ebsco made some videos for us to share with our patrons.<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-family:"Georgia",serif"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="font-family:"Georgia",serif">This is the warning we have on our eBook LibGuides page.<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-family:"Georgia",serif"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="font-family:"Arial",sans-serif">Some web browsers are known to have a hard time recognizing script components in certain eBooks. Because of this, you will need to go through a "load unsafe scripts" protocol. Screen casts are
available that illustrate the correct protocol to correct this issue in </span><span style="font-family:"Georgia",serif"><a href="http://screencast.com/t/Ku6y4edTJCP" target="_blank"><span style="font-family:"Arial",sans-serif;color:#428BCA;text-decoration:none">Firefox</span></a></span><span style="font-family:"Arial",sans-serif">, </span><span style="font-family:"Georgia",serif"><a href="http://screencast.com/t/Ydp6hgCg" target="_blank"><span style="font-family:"Arial",sans-serif;color:#428BCA;text-decoration:none">Chrome</span></a></span><span style="font-family:"Arial",sans-serif"> and </span><span style="font-family:"Georgia",serif"><a href="http://screencast.com/t/qZo1ISSRSbH" target="_blank"><span style="font-family:"Arial",sans-serif;color:#428BCA;text-decoration:none">Internet
Explorer</span></a></span><span style="font-family:"Arial",sans-serif"> browsers.</span><span style="font-family:"Georgia",serif"><o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-family:"Georgia",serif"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="font-family:"Georgia",serif">Hope this helps!</span><o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal"><span style="font-family:"Georgia",serif">annie</span><o:p></o:p></p>
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<o:p></o:p></p>
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<p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Georgia",serif">---------------------------------------------------------------------------------------</span></b><o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Georgia",serif">Annie Erdmann</span></b><o:p></o:p></p>
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<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Georgia",serif">(she/ her/ hers)</span><o:p></o:p></p>
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<p class="MsoNormal"><span style="font-family:"Georgia",serif">Digital Assets/ eResources Librarian</span><o:p></o:p></p>
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<p class="MsoNormal"><span style="font-family:"Georgia",serif">Simmons College Library</span><o:p></o:p></p>
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<p class="MsoNormal"><span style="font-family:"Georgia",serif">Boston MA 02115</span><o:p></o:p></p>
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<p class="MsoNormal"><span style="font-family:"Georgia",serif"><a href="tel:617-521-2723" target="_blank">617-521-2723</a></span><o:p></o:p></p>
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<p class="MsoNormal"><span style="font-family:"Georgia",serif"><a href="mailto:erdmann@simmons.edu" target="_blank">erdmann@simmons.edu</a></span><o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">On Thu, Apr 7, 2016 at 9:09 AM, McCormick, Elizabeth <<a href="mailto:emccormick@radford.edu" target="_blank">emccormick@radford.edu</a>> wrote:<o:p></o:p></p>
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<p class="MsoNormal">Hi,<br>
I found this a few days ago:<br>
<br>
Service Issue - EBSCO eBooks in Firefox 45.0<br>
________________________________________<br>
We are investigating a service issue with EBSCO eBooks where PDFs are not loading when using Firefox 45.0. EPUB format is not affected. We apologize for the inconvenience and will update the service issue as soon as more information is available.<br>
<br>
~Elizabeth<br>
<br>
Elizabeth McCormick<br>
Monographics Librarian<br>
McConnell Library, Radford University<br>
<a href="tel:%28540%29%20831-5635" target="_blank">(540) 831-5635</a><br>
<br>
"My body is my temple, and the goddess demands chocolate!"<o:p></o:p></p>
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<br>
-----Original Message-----<br>
From: Eril-l [mailto:<a href="mailto:eril-l-bounces@lists.eril-l.org" target="_blank">eril-l-bounces@lists.eril-l.org</a>] On Behalf Of Robert Battenfeld<br>
Sent: Thursday, April 07, 2016 9:03 AM<br>
To: Eril-l<br>
Subject: [Eril-l] Ebscohost<br>
<br>
ERIL-L<br>
<br>
We have noticed a problem with loading some Ebsco eBooks in Ebscohost. There seems to be no one reason but the full text (pdf) are not always loading. The window where the pdf is suppose to appear remains blank. It seemed to happen more often in Firefox
on a PC but I also had the same problem in Safari on a Mac. If I hit reload the ebook appears. Last week we had a similar problem with journal titles not appearing in the Ebsco Publication Finder even though they were selected in the knowledgebase. Ebsco
support said that they were just slow in loading and sure enough the missing journal title appear the next day. I'm wondering if the two issues are related. Has anyone else experienced this issue? Thank you.<br>
<br>
Rob<br>
<br>
Prof. Robert L. Battenfeld, MLS, MS, MPA Periodicals Department, Head Electronic Resources Coordinator B. Davis Schwartz Memorial Library LIU/Post<br>
720 Northern Blvd.<br>
Brookville, NY 11548<br>
<a href="tel:%28516%29%20299-2165" target="_blank">(516) 299-2165</a><br>
<a href="mailto:robert.battenfeld@liu.edu" target="_blank">robert.battenfeld@liu.edu</a><br>
<a href="http://www.liu.edu/cwis/cwp/" target="_blank">http://www.liu.edu/cwis/cwp/</a><br>
<br>
[cid:9520571D-5F99-4FBA-BFD8-AB948970820C]<o:p></o:p></p>
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<p class="MsoNormal">_______________________________________________<br>
Eril-l mailing list<br>
<a href="mailto:Eril-l@lists.eril-l.org" target="_blank">Eril-l@lists.eril-l.org</a><br>
<a href="http://lists.eril-l.org/listinfo.cgi/eril-l-eril-l.org" target="_blank">http://lists.eril-l.org/listinfo.cgi/eril-l-eril-l.org</a><o:p></o:p></p>
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