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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">Hi Steve,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">We do not work much with the periodicals side of ProQuest and have not experienced this issue. My first thought, though, is to check the license you signed when
you ordered the backfile (if you still have access to it) and any subsequent licensing that may have superseded it. The licensing may have more explicit wording about how the access is to be provided. You may learn that additional fees were always intended
to be included. Or, you may find evidence to back up your position that you do not owe any extra fees.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">Without knowing more about what the license said, I cannot give an opinion about the practice. I can certainly understand being upset if your library understood
that you had paid all the fees you needed to be able to exercise that option and the publisher then asked for additional fees. Given the vast changes in technology, I can also understand that the publisher may have needed to adjust its practices in ways that
might necessitate extra fees. <o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">Good luck,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">Erin<o:p></o:p></span></p>
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<span style="FONT-SIZE: 9pt">Erin Wentz, MSLIS</span><br>
<span style="LINE-HEIGHT: 115%; FONT-FAMILY: 'Arial','sans-serif'; FONT-SIZE: 9pt"><i>Electronic Resources Librarian, Assistant Professor</i></span><span style="LINE-HEIGHT: 115%; FONT-FAMILY: 'Arial','sans-serif'; FONT-SIZE: 9pt"><br>
Library and Learning Resources <br>
</span><span style="LINE-HEIGHT: 115%; FONT-FAMILY: 'Arial','serif'; FONT-SIZE: 9pt"><b>MCPHS University</b> </span></p>
<p style="FONT-FAMILY: Arial; FONT-SIZE: 10pt"><span style="LINE-HEIGHT: 115%; FONT-FAMILY: 'Arial','sans-serif'; FONT-SIZE: 9pt">179 Longwood Ave | Boston MA 02115
<br>
<b>T</b> 617.732.2810 <b>F</b> 617.278.1566</span><span style="LINE-HEIGHT: 115%; FONT-FAMILY: 'Arial','sans-serif'; FONT-SIZE: 9pt"><br>
erin.wentz@mcphs.edu <br>
</span><span style="LINE-HEIGHT: 115%; FONT-FAMILY: 'Arial Bold','serif'; FONT-SIZE: 9pt"><a href="http://www.mcphs.edu">www.mcphs.edu</a>
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<b><span style="FONT-FAMILY: 'Arial','sans-serif'; COLOR: black; FONT-SIZE: 10pt"><em>Confidentiality Note:</em></span></b><span style="FONT-FAMILY: 'Arial','sans-serif'; COLOR: black; FONT-SIZE: 10pt"><em> This e-mail, and any attachment to it, is intended
to be confidential and might be legally privileged. It is intended solely for the use of the addressee. If you are not the intended recipient, you are hereby notified that reading, copying, disseminating or distributing this email is strictly prohibited.
If you have received this e-mail in error, please immediately return it to the sender and delete it from your system. Thank you.</em>
<o:p></o:p></span></p>
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