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<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Verdana",sans-serif;color:#1F497D;mso-fareast-language:EN-US">Just to wrap up this issue, which was resolved. I dealt with Oxford for several months and by January they had fixed the problem. Today
they explained the cause:<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB" style="font-size:10.0pt;font-family:"Verdana",sans-serif;color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB" style="font-size:10.0pt;font-family:"Verdana",sans-serif;color:#1F497D">“The guys hosting our server corrected the issue by patching the router connecting the server to the Internet. It appears to have been a flaw with
the SSL termination at the router. But as with most of these things the exact reason for the flaw wasn’t forthcoming. However, the flaw didn’t affect all requests, which is why we struggled to identify where the problem lay. However a chance observation lead
us on the right path (a dual-boot laptop – where access from Windows worked fine, but the Linux version failed in the manner you described).”<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Verdana",sans-serif;color:#1F497D;mso-fareast-language:EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal" style="margin-bottom:12.0pt"><span style="font-size:9.0pt;font-family:"Verdana",sans-serif;color:#1F497D">Bob Pearson<br>
Digital Access Librarian<br>
The University of Auckland Library<br>
New Zealand</span><span style="font-size:10.0pt;font-family:"Verdana",sans-serif;color:#1F497D;mso-fareast-language:EN-US"><o:p></o:p></span></p>
<p class="MsoNormal"><b><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri",sans-serif">From:</span></b><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri",sans-serif"> Eril-l [<a href="mailto:eril-l-bounces@lists.eril-l.org">mailto:eril-l-bounces@lists.eril-l.org</a>]
<b>On Behalf Of </b>McGarvey, Nancy<br>
<b>Sent:</b> Saturday, 24 October 2015 2:27 a.m.<br>
<b>To:</b> <a href="mailto:eril-l@lists.eril-l.org">eril-l@lists.eril-l.org</a><br>
<b>Subject:</b> Re: [Eril-l] Problem accessing Oxford Journals usage stats<o:p></o:p></span></p>
<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal" style="margin-bottom:12.0pt">Trying to log in at the url I've been using (<a href="https://access.oxfordjournals.org/oup/login/local.do">https://access.oxfordjournals.org/oup/login/local.do</a>) results in the "connection reset" error.<o:p></o:p></p>
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<p class="MsoNormal" style="margin-bottom:12.0pt">Using the url mentioned by Erin, Mandi, and others (<span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"><a href="http://services.oxfordjournals.org/my_account/" target="_blank">http://services.oxfordjournals.org/my_account/</a>)
causes no issue at all. I am successful in logging in to our account and when I click on the Usage stats link I am taken right to the Usage Reports page.</span><o:p></o:p></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">Nancy</span><o:p></o:p></p>
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<o:p></o:p></p>
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<p class="MsoNormal">*****************************************************<br>
Nancy B. McGarvey, Assistant Director<br>
Systems/Serials/Reference Librarian<br>
Keiss Library and Learning Commons<br>
Gwynedd Mercy University<br>
1325 Sumneytown Pike<br>
PO Box 901<br>
Gwynedd Valley PA 19437-0901<br>
email: <a href="mailto:mcgarvey.n@gmercyu.edu" target="_blank">mcgarvey.n@gmercyu.edu</a><br>
V: 215-646-7300 x21493<br>
F: 215-641-5596<br>
*****************************************************<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">On Fri, Oct 23, 2015 at 9:17 AM, <<a href="mailto:erin.wentz@mcphs.edu" target="_blank">erin.wentz@mcphs.edu</a>> wrote:<o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">Hi all,</span><span lang="EN-US" style="color:#1F497D"><o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">I am seeing a cross between what Bob, Mandy and Cat, and Kate see.</span><span lang="EN-US" style="color:#1F497D"><o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">In Firefox 41.0.2 on a Windows 7 computer, I go to
<a href="http://services.oxfordjournals.org/my_account/" target="_blank">http://services.oxfordjournals.org/my_account/</a>. I sign in with my administrative credentials. I click "View Usage Statistics." I am brought to
<a href="https://access.oxfordjournals.org/oup/login/local.do?url=http://reports.oxfordjournals.org/Account/ouplogin/" target="_blank">
https://access.oxfordjournals.org/oup/login/local.do?url=http://reports.oxfordjournals.org/Account/ouplogin/</a>. I re-enter my administrative credentials. I select "I am not a robot." I select all of the pictures that have the requested object. I click sign
in. I receive the message "The connection was reset." Refreshing the page does not resolve the issue.</span><span lang="EN-US" style="color:#1F497D"><o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">However, if I now go back to
<a href="http://services.oxfordjournals.org/my_account/" target="_blank">http://services.oxfordjournals.org/my_account/</a> and click "View Usage Statistics," everything works and I can access our statistics.</span><span lang="EN-US" style="color:#1F497D"><o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">Thank you,</span><span lang="EN-US" style="color:#1F497D"><o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">Eri</span><span lang="EN-US"><br>
... <span style="color:#1F497D"><o:p></o:p></span></span></p>
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<p><span lang="EN-US" style="font-size:9.0pt;font-family:"Arial",sans-serif">Erin Wentz
<br>
<i>Electronic Resources Librarian, Assistant Professor</i><br>
Library and Learning Resources <br>
<b>MCPHS University</b> </span><span lang="EN-US"><o:p></o:p></span></p>
<p><span lang="EN-US" style="font-size:9.0pt;font-family:"Arial",sans-serif">179 Longwood Ave | Boston MA 02115
<br>
<b>T</b> <a href="tel:617.732.2810" target="_blank">617.732.2810</a> <br>
<a href="mailto:erin.wentz@mcphs.edu" target="_blank">erin.wentz@mcphs.edu</a> <br>
</span><span lang="EN-US" style="font-size:9.0pt"><a href="http://www.mcphs.edu" target="_blank">www.mcphs.edu</a>
</span><span lang="EN-US"><o:p></o:p></span></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><b><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri",sans-serif">From:</span></b><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri",sans-serif"> Eril-l
[mailto:<a href="mailto:eril-l-bounces@lists.eril-l.org" target="_blank">eril-l-bounces@lists.eril-l.org</a>]
<b>On Behalf Of </b>Catherine C Tuohy<br>
<b>Sent:</b> Friday, October 23, 2015 7:09 AM<br>
<b>To:</b> Mandi Schwarz <<a href="mailto:Mandi.Schwarz@unbc.ca" target="_blank">Mandi.Schwarz@unbc.ca</a>>; '<a href="mailto:eril-l@lists.eril-l.org" target="_blank">eril-l@lists.eril-l.org</a>' <<a href="mailto:eril-l@lists.eril-l.org" target="_blank">eril-l@lists.eril-l.org</a>></span><span lang="EN-US"><o:p></o:p></span></p>
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<p class="MsoNormal"><span lang="EN-US"><br>
<b>Subject:</b> Re: [Eril-l] Problem accessing Oxford Journals usage stats<o:p></o:p></span></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-US"> <o:p></o:p></span></p>
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<p style="background:white"><span lang="EN-US" style="font-family:"Calibri",sans-serif;color:black">I have the same experience as Mandi, C</span><span lang="EN-US"><o:p></o:p></span></p>
<p style="background:white"><span lang="EN-US" style="font-family:"Calibri",sans-serif;color:black"> </span><span lang="EN-US"><o:p></o:p></span></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;background:white">
<span lang="EN-US" style="font-size:10.0pt;font-family:"Tahoma",sans-serif;color:black">Catherine C. Tuohy</span><span lang="EN-US"><o:p></o:p></span></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;background:white">
<span lang="EN-US" style="font-size:10.0pt;font-family:"Tahoma",sans-serif;color:black">Assistant Director of Technology and Technical Services</span><span lang="EN-US"><o:p></o:p></span></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;background:white">
<span lang="EN-US" style="font-size:10.0pt;font-family:"Tahoma",sans-serif;color:black">Emmanuel College Library</span><span lang="EN-US"><o:p></o:p></span></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;background:white">
<span lang="EN-US" style="font-size:10.0pt;font-family:"Tahoma",sans-serif;color:black">400 The Fenway</span><span lang="EN-US"><o:p></o:p></span></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;background:white">
<span lang="EN-US" style="font-size:10.0pt;font-family:"Tahoma",sans-serif;color:black">Boston, MA 02115</span><span lang="EN-US"><o:p></o:p></span></p>
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<span lang="EN-US" style="font-size:10.0pt;font-family:"Tahoma",sans-serif;color:black"><a href="tel:617-264-7658" target="_blank">617-264-7658</a></span><span lang="EN-US"><o:p></o:p></span></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;margin-bottom:12.0pt;background:white">
<span lang="EN-US" style="font-family:"Calibri",sans-serif;color:black"> </span><span lang="EN-US"><o:p></o:p></span></p>
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<span lang="EN-US" style="font-family:"Calibri",sans-serif;color:black">
<hr size="2" width="98%" align="center">
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<b><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:black">From:</span></b><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:black"> Eril-l <<a href="mailto:eril-l-bounces@lists.eril-l.org" target="_blank">eril-l-bounces@lists.eril-l.org</a>>
on behalf of Mandi Schwarz <<a href="mailto:Mandi.Schwarz@unbc.ca" target="_blank">Mandi.Schwarz@unbc.ca</a>><br>
<b>Sent:</b> Thursday, October 22, 2015 7:09 PM<br>
<b>To:</b> '<a href="mailto:eril-l@lists.eril-l.org" target="_blank">eril-l@lists.eril-l.org</a>'<br>
<b>Subject:</b> Re: [Eril-l] Problem accessing Oxford Journals usage stats</span><span lang="EN-US" style="font-family:"Calibri",sans-serif;color:black">
</span><span lang="EN-US"><o:p></o:p></span></p>
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<span lang="EN-US" style="font-family:"Calibri",sans-serif;color:black"> </span><span lang="EN-US"><o:p></o:p></span></p>
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<p style="background:white"><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:black">We are not having problems – here is my experience:</span><span lang="EN-US"><o:p></o:p></span></p>
<p style="background:white"><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:black"> </span><span lang="EN-US"><o:p></o:p></span></p>
<p style="background:white"><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:black">I start with
<a href="http://services.oxfordjournals.org/my_account/" target="_blank"><span style="color:#0563C1">http://services.oxfordjournals.org/my_account/</span></a> where I log in with our admin credentials. I click “View usage stats”, and like you Bob, I get passed
to <a href="https://access.oxfordjournals.org/oup/login/local.do?url=http://reports.oxfordjournals.org/Account/ouplogin/" target="_blank">
<span style="color:#0563C1">https://access.oxfordjournals.org/oup/login/local.do?url=http://reports.oxfordjournals.org/Account/ouplogin/</span></a> where I enter our admin credentials again, click the box in the captcha next to “I am not a robot”, correctly
identify all the images that contain ice cream which gets me a checkmark in the original captcha box, and then I can sign in and pull a usage stats report.</span><span lang="EN-US"><o:p></o:p></span></p>
<p style="background:white"><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:black"> </span><span lang="EN-US"><o:p></o:p></span></p>
<p style="background:white"><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:black">I am using Firefox 41.0.2 on Windows 7 Enterprise SP1.</span><span lang="EN-US"><o:p></o:p></span></p>
<p style="background:white"><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:black"> </span><span lang="EN-US"><o:p></o:p></span></p>
<p style="background:white"><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:black">Sorry for being no help – I would happily report this to OUP if we were experiencing the same problem.</span><span lang="EN-US"><o:p></o:p></span></p>
<p style="background:white"><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:black"> </span><span lang="EN-US"><o:p></o:p></span></p>
<p style="background:white"><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:black">Best,</span><span lang="EN-US"><o:p></o:p></span></p>
<p style="background:white"><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:black">Mandi</span><span lang="EN-US"><o:p></o:p></span></p>
<p style="background:white"><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:black"> </span><span lang="EN-US"><o:p></o:p></span></p>
<p style="background:white"><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:black">Mandi Schwarz<br>
Library Assistant - Serials<br>
University of Northern British Columbia<br>
<a href="tel:250-960-6455" target="_blank">250-960-6455</a>; <a href="mailto:Mandi.Schwarz@unbc.ca" target="_blank">
<span style="color:#0563C1">Mandi.Schwarz@unbc.ca</span></a></span><span lang="EN-US"><o:p></o:p></span></p>
<p style="background:white"><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:black"> </span><span lang="EN-US"><o:p></o:p></span></p>
<p style="background:white"><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:black"> </span><span lang="EN-US"><o:p></o:p></span></p>
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<p style="background:white"><b><span lang="EN-US" style="font-size:10.0pt;font-family:"Tahoma",sans-serif;color:black">From:</span></b><span lang="EN-US" style="font-size:10.0pt;font-family:"Tahoma",sans-serif;color:black"> Eril-l [<a href="mailto:eril-l-bounces@lists.eril-l.org" target="_blank">mailto:eril-l-bounces@lists.eril-l.org</a>]
<b>On Behalf Of </b>Bob Pearson<br>
<b>Sent:</b> Thursday, October 22, 2015 2:08 PM<br>
<b>To:</b> '<a href="mailto:eril-l@lists.eril-l.org" target="_blank">eril-l@lists.eril-l.org</a>'<br>
<b>Subject:</b> Re: [Eril-l] Problem accessing Oxford Journals usage stats</span><span lang="EN-US"><o:p></o:p></span></p>
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<p style="background:white"><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:black"> </span><span lang="EN-US"><o:p></o:p></span></p>
<p style="background:white"><span style="font-size:10.0pt;font-family:"Verdana",sans-serif;color:#1F497D">Steve – I have seen that Captcha error too, but only when I was accessing via EZproxy. But since I shouldn’t have to use EZproxy to access usage stats,
I haven’t bothered to report that issue at this point. I assume it is a similar issue to what occurs with client IDs for the Google Maps API, where the ezproxied institutional domain is not registered for the ID or site key.</span><span lang="EN-US"><o:p></o:p></span></p>
<p style="background:white"><span style="font-size:10.0pt;font-family:"Verdana",sans-serif;color:#1F497D"> </span><span lang="EN-US"><o:p></o:p></span></p>
<p style="background:white"><span style="font-size:10.0pt;font-family:"Verdana",sans-serif;color:#1F497D">Stephanie – at that URL I can log in ok, but then when I click “View usage stats”, it takes me to
<a href="https://access.oxfordjournals.org/oup/login/local.do?url=http://reports.oxfordjournals.org/Account/ouplogin/" target="_blank">
<span style="color:#1F497D">https://access.oxfordjournals.org/oup/login/local.do?url=http://reports.oxfordjournals.org/Account/ouplogin/</span></a>, where I have to log in again, and that is where things fail.</span><span lang="EN-US"><o:p></o:p></span></p>
<p style="background:white"><span style="font-size:10.0pt;font-family:"Verdana",sans-serif;color:#1F497D"> </span><span lang="EN-US"><o:p></o:p></span></p>
<p style="background:white"><span style="font-size:10.0pt;font-family:"Verdana",sans-serif;color:#1F497D">Cat (off list) – I am not using any proxy when I try to access the stats, so proxies are not a factor.
</span><span lang="EN-US"><o:p></o:p></span></p>
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<p style="background:white"><span style="font-size:10.0pt;font-family:"Verdana",sans-serif;color:#1F497D">For those who do also have the problem, could you please report it to OUP, even if you have already done so in the past. OUP thinks our institution is
the only one with the problem and, while they have investigated, they keep pushing the issue back to us on that basis.</span><span lang="EN-US"><o:p></o:p></span></p>
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<p style="background:white"><span style="font-size:10.0pt;font-family:"Verdana",sans-serif;color:#1F497D">thanks</span><span lang="EN-US"><o:p></o:p></span></p>
<p style="margin-left:11.55pt;background:white"><span style="font-size:10.0pt;font-family:"Verdana",sans-serif;color:#1F497D">Bob</span><span lang="EN-US"><o:p></o:p></span></p>
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